Alamo Rent a Car

Alamo Rent a Car
Subsidiary
Industry Rental car
Founded 1974
Headquarters Clayton, Missouri, United States
Parent Enterprise Holdings, Inc.
Website www.alamo.com
Alamo airport shuttle shared with National Car Rental, Detroit Metro Airport

Alamo Rent a Car is the third-largest car rental agency in the United States. Based in Clayton, Missouri, it has branches across North America, South America, Africa, Europe, and Oceania. In 2007, Alamo was acquired by Enterprise Holdings, operator of the largest rental car company in North America, Enterprise Rent-A-Car.[1]

Complaints and criticism

Alamo Rent a Car has been criticized for not providing adequate access to/from terminal buildings to rental car lot for wheelchair users; according to the United States Department of Justice, Alamo was the subject of many such complaints; Alamo reached a settlement with the government regarding the complaints filed by the Department of Justice.[2] There was a report in the Washington Post about problems with customers returning cars after hours; in one instance, a customer returned an undamaged car after hours, but Alamo claimed that it had been rear-ended and demanded an additional $785; Alamo dropped the claim after the renter threatened to take them to court.[3] A report in the Denver Post described a snowbound passenger who was charged $950 per day by Alamo around Christmastime in an instance of apparent price gouging.[4] There was a report in the New York Times that supposedly "midsize" Alamo rental cars were "uncomfortably small."[5] A report in USA Today suggested that increases in rental car rates, which averaged 4% in 2013, were leading many rental car users to switch to taking taxis instead.[6] Two automobile safety advocacy groups petitioned the Federal Trade Commission in 2010 to bar Enterprise Holdings, the parent company of Alamo, from renting out recalled vehicles that had not been fixed.[7] Alamo was criticized in the New York Times for failing to provide information about insurance rates for its rental cars on its website.[8]

North American vehicle types

Alamo reclassification of car sizes has caused considerable customer confusion.[5] Cars such as the Chevrolet Cruze are classified as compact at other firms, but as mid-size at Alamo.

Cars are different outside of United States and Canada.

References

  1. ↑ Thomas Jr., Landon. "Enterprise Rent-a-Car Buys Vanguard, a Rival". The New York Times. Event occurs at 2007-03-31. Retrieved 2012-09-02.
  2. ↑ "Final Settlement Agreement Between The United States of America and ANC Rental Corporation, Alamo Rent-a-Car, LLC, and National Car Rental System, Inc". Ada.gov. 2003-10-14. Retrieved 2012-09-02.
  3. ↑ Christopher Elliott (December 11, 2014). "Customers can be liable when rental-car returns go wrong". Washington Post. Retrieved January 1, 2016. ...returned his Alamo rental car after business hours....Alamo was just as insistent that he pay $785 to fix the bumper .... several Alamo executives ... company dropped its claim...
  4. ↑ Al Lewis (January 5, 2007). "Remembering Alamo rental at $950 a day". Denver Post. Retrieved January 1, 2016. ....paid the $950 ... couldn't help feeling gouged ...
  5. 1 2 ANDREA ADELSON (October 29, 2000). "PRACTICAL TRAVELER; Minivan Rentals: Roomy, Pricey". The New York Times. Retrieved January 1, 2016. ...midsize Alamo rental car reserved for them looked uncomfortably small....
  6. ↑ Charisse Jones (February 5, 2013). "As rental car rates rise, travelers take taxis". USA Today. Retrieved January 1, 2016. ... Alamo rental car ... rates at some of the top 200 airports their brands serve were up to 4% higher ... almost always cheaper to take taxis than to rent a car, unless I can get a deal on ...
  7. ↑ Jerry Hirsch (August 10, 2010). "FTC urged to bar Enterprise from renting out recalled autos that need fixing: Center for Auto Safety and Consumers for Auto Reliability and Safety petition the Federal Trade Commission to impose the restriction on the owner of Enterprise, National and Alamo.". Los Angeles Times. Retrieved January 1, 2016. ...Alamo rental car companies, from renting out recalled vehicles that have not been fixed....
  8. ↑ Seth Kugel (April 26, 2011). "Guide to Navigating Rental Car Fees". The New York Times. Retrieved January 1, 2016. ...stepped up to the Alamo counter in Jacksonville ... no idea what they charged for insurance. ...

External links

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