Black Book (company)

This article is about the market research company. For other uses, see Black book.
Black Book
Private
Founded Clearwater, Florida
Headquarters 3030 North Rocky Point Drive W
Suite 150
Tampa, FL 33607
USA
Key people
 Doug Brown, CEO, Managing Partner, President
Products Technology market research and opinion research
Parent Black Book Market Research LLC
Website http://www.blackbookmarketreseach.com

Black Book, also known as Black Book Market Research, is a Tampa, Florida technology and services market research and opinion research company. The company provides competitive intelligence, market research, opinion mining and related consulting services for brand, product and service awareness tracking.[1][2] The company also provides private polling services for media outlets, including U.S. News & World Report[3] and the The Wall Street Journal.[4]

The company is privately owned by Douglas Brown, who also serves as the group's CEO.[5]

History

Black Book was founded in 2002 by Doug Brown, who along with then partner Scott Wilson founded sister company Brown-Wilson Group.[6] In May 2005, Brown and Wilson co-authored the first Black Book of Outsourcing, published by John Wiley & Sons,[7] and produced an updated edition in 2008.[8] In April 2009, Brown-Wilson Group and its outsourcing and offshoring industry subsidiary also known as Black Book of Outsourcing were purchased by London UK-based Informa subsidiary Datamonitor.[9] Brown-Wilson group eventually bought the rights to The Black Book of Outsourcing back from Informa.

In November 2010, Black Book announced the results of a four month poll of 30,000 health professionals which selected top Electronic Medical Record (EMR) software by hospital type.[10]

Black Book's 2013 survey of top Electronic health record EHR vendors received coverage for declaring 2013 the year of the EHR vendor replacement, citing the 25% of respondents who replied that they were actively seeking a new EHR provider.[11][12][13]

Also in 2013, Black Book began doing private polls for U.S. News & World Report.[3][14]

In 2014, Black Book warned that the world’s hospitals were unprepared for highly communicable diseases, particularly Ebola, which lead to industry-wide improvements in the infection control response and treatment capabilities in American communities.[15]

In 2016, Black Book published polling results expressing hospital frustration with poor tech support.[16]

Products and services

Black Book produces annual research reports focused on the healthcare technology market, under the name Black Book Rankings.[17][18]

Annual reports

Black Book issues annual client experience, brand loyalty and satisfaction rankings for a variety of technology and managed services fields, including ambulatory/physician Electronic health record (EHR), Health Information Exchanges (HIE), banking, insurance, education, outsourcing and government.[19]

Research methodology

Black Book invites over 400,000 practice management and physician leaders and other users ranking from hospital executives, clinicians, IT specialists and front-line implementation veterans to participate in the satisfaction survey. Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Crowdsourced polling responses are collected via telephone interviews, online surveys, and mobile applications.[20]

Black Book trademark

Black Book is a registered trademark for market research.[21]

External links

References

  1. ↑ "Black Book:Greenway tops EHR vendors for primary care doc satisfaction". fiercehealthit.com. 2015-09-01. Retrieved 2015-11-05.
  2. ↑ "Black Book: Robust data exchange still a decade away". fiercehealthit.com. 2015-02-17. Retrieved 2015-11-05.
  3. 1 2 "Obama Sidesteps Congress to Expand Student Loan Repayment Program". usnews.com. 2014-06-09. Retrieved 2015-11-05.
  4. ↑ "A Look at Leading Outsourcing Vendors". The Wall Street Journal. 2007-06-15. Retrieved 2016-03-08.
  5. ↑ "2016 FLORIDA LIMITED LIABILITY COMPANY ANNUAL REPORT". sunbiz.org. 2016-01-13. Retrieved 2016-03-08.
  6. ↑ "About Us". brown-wilson.com. Retrieved 2015-11-05.
  7. ↑ "The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities". Wiley.com. Retrieved 2014-08-05.
  8. ↑ "Updated The Black Book of Outsourcing". Amazon.com. Retrieved 2015-11-05.
  9. ↑ "Datamonitor goes to Hollywood". horsesforsources.com. 2009-04-30. Retrieved 2016-03-08.
  10. ↑ "Black Book Rankings names top EMR vendors for 2011". healthcareitnews.com. 2010-11-29. Retrieved 2016-03-08.
  11. ↑ "Black Book survey declares 2013 the "Year of EHR Replacement"". ehrintelligence.com. 2013-02-09. Retrieved 2015-11-05.
  12. ↑ "Black Book names best of the best EHRs". healthcareitnews.com. 2014-02-28. Retrieved 2015-11-05.
  13. ↑ "Black Book says unstable EHR market getting agitated". govhealthit.com. 2013-07-23. Retrieved 2015-11-05.
  14. ↑ "Wanted: Hospital CEOs Without Health Care Experience". usnews.com. 2014-01-28. Retrieved 2015-11-05.
  15. ↑ "U.S. Health Care System Woefully Unprepared For Ebola". Huffington Post. 2014-10-29. Retrieved 2016-03-08.
  16. ↑ "Black Book: Tech support from EHR vendors essential as many hospital clients vent frustrations". healthcareitnews.com. 2016-02-16. Retrieved 2016-03-09.
  17. ↑ "Black Book: Greenway tops EHR vendors for primary care doc satisfaction". fierceemr.com. 2015-09-01. Retrieved 2015-11-05.
  18. ↑ "Black Book Rankings". openhealthnews.com. Retrieved 2015-11-05.
  19. ↑ "About Us". blackbookrankings.com. Retrieved 2016-03-09.
  20. ↑ "Black Book Rankings 2014 Survey - Top Ambulatory Electronic Health Records Vendors" (PDF). blackbookrankings.com. Retrieved 2015-11-05.
  21. ↑ "Trademark Electronic Search System (TESS)". US Patent and Trademark Office. 2013-04-15. Retrieved 2016-03-08.
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