Carenet Healthcare Services

Carenet Healthcare Services
Private
Industry Business Process Outsourcing, Healthcare Support Services, Medical Call Center, Care Management, Customer Support Services
Founded 1988 (1988)
Headquarters San Antonio, Texas, U.S.
Area served
United States
Key people
John Erwin President
Website CallCarenet.com

Carenet Healthcare Services is an American provider of healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions to private and public institutions including healthcare companies, hospital systems, employer groups, the US Military and government-sponsored programs such as Medicare and Medicaid.

Carenet’s team of registered nurses and healthcare professionals has served more than 25 million healthcare consumers in the United States, Europe, Asia and Africa via multiple communication channels with 24/7 services such as healthcare navigation, nurse advice, virtual doctor consultations, patient advocacy, decision support, hospital post-discharge management and medication adherence support.

The company is headquartered in San Antonio, Texas.

History

Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas. In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans, hospital systems, employer groups, pharmacy benefit managers, utilization management firms, the US Military, and government-sponsored programs such as Medicare and Medicaid.

Carenet’s initial product offering was a patient navigation and advocacy platform including a telephonic nurse advice service. Its portfolio of healthcare support services, healthcare navigation, care management programs and consumer engagement solutions rapidly grew as did the company’s revenue earning it the title of an Inc. 500 Fastest Growing Company in America in 2009 and 2010[1][2] and an Inc. 5000 Fastest Growing Company in America in 2011, 2012, 2013, 2014 and 2015.[3][4][5][6][7]

In 2011, Carenet expanded its services internationally serving members in Europe, Asia and Africa.

Operations

Carenet is headquartered in San Antonio, Texas, with regional offices in Tennessee, Nebraska, Minnesota and Iowa. The company’s workforce consists of hundreds of employees located across the United States.

Services

Carenet provides healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions such as patient advocacy, care navigation, nurse advice line, virtual doctor consultations, medical decision support, hospital post-discharge management, emergency room diversion, disease/condition management, HEDIS and Star rating support, and medication adherence support.

Carenet’s team of registered nurses and healthcare support professionals has assisted more than 25 million consumers in the United States, Europe, Asia and Africa including health plan members, medical patients, employees and military beneficiaries. Carenet’s services are available 24 hours a day, 365 days a year via multiple communication channels including the web, email, chat, SMS text, video and telephone.

Accreditations and Certifications

Awards

References

  1. 1 2 Carenet Ranked a 2009 Inc. 500 Fastest Growing Company
  2. 1 2 Carenet Ranked a 2010 Inc. 500 Fastest Growing Company
  3. 1 2 Carenet Ranked a 2011 Inc. 5000 Fastest Growing Company
  4. 1 2 Carenet Ranked a 2012 Inc. 5000 Fastest Growing Company
  5. 1 2 Carenet Ranked a 2013 Inc. 5000 Fastest Growing Company
  6. 1 2 Carenet Ranked a 2014 Inc. 5000 Fastest Growing Company
  7. 1 2 Carenet Ranked a 2015 Inc. 5000 Fastest Growing Company
  8. Carenet Receives URAC Health Call Center Standards Accreditation
  9. "Carenet Receives Coveted URAC Accreditation for Third Time". Retrieved 17 July 2013.
  10. Carenet Achieves Health Certification
  11. "Fast Track winners announced in $10M and over category". San Antonio Business Journal.
  12. "Carenet Healthcare Services Ranks Among Top Growth Companies in San Antonio". Carenet. Retrieved 24 July 2013.
  13. "Carenet Named One of the Best Places to Work in San Antonio Again". Retrieved 25 June 2013.
  14. "Business Journal announces Best Places to Work winners". San Antonio Business Journal. April 24, 2012.
  15. Carenet Healthcare Services Wins Third RelayHealth ICARE Award
  16. Carenet Presented with ICARE Award by McKesson Corporation

External links

This article is issued from Wikipedia - version of the Monday, April 18, 2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.