Casualty notification

Casualty notification is the process of notifying relatives of people who have been killed or seriously injured unexpectedly (for example, in a car crash). The notification may be done over the phone or in person, but is normally done by a police officer in person when possible, at least for the next of kin.[1]

In the case of the United States armed forces, the notification is done by a specialist known as a casualty notification officer (CNO), normally within four hours of learning of the casualty (but only from 6:00 a.m. to 10:00 p.m. local time)[2] or, for the Navy, by a casualty assistance calls officer (CACO).[3]

The corollary is notification of authorities of a birth or death. The "Tell Us Once" initiative is expected to save the UK £19m each year.[4]

Denny Hayes, who spent fifteen years as a chaplain for the FBI’s critical response team, says:

  • Always deliver bad news in person.
  • Always bring a partner (“95 percent of them defer to me to do the actual speaking of the words—nobody wants to experience sad”).
  • Skip the euphemisms—they comfort no one except the person speaking them.
  • Never abandon anyone until they have someone else to hold on to.[5]

"You can’t make it better," said Dr. Nancy Davis, former chief of counseling services for the FBI. "But you can definitely make it worse."[5]

See also

References

  1. ↑ Death notification: Breaking the bad news
  2. ↑ Military Notifications
  3. ↑ Casualty Assistance Calls Program
  4. ↑ New notification service set to save millions whilst delivering first-class customer care
  5. 1 2 Seim, Carrie (2014-06-04). "What It's Like to Deliver Bad News for a Living". The Atlantic. Retrieved 2014-06-05.

External links

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