CyraCom

CyraCom
Private company
Industry Telephone interpreting
Video Remote Interpreting
Interpreting
Translation
Language localization
Founded Tucson, Arizona, USA (1995)
Headquarters Tucson, Arizona, USA
Key people
 Jeremy Woan, Chairman and CEO
Revenue Increase US$ 91 million (2014)
Number of employees
 2,000
Website http://www.cyracom.com

CyraCom International, Inc., is a diversified language services company founded in 1995 that provides Over-the-Phone Interpretation, Video Remote Interpretation, On-Site Interpretation, and Translation and Localization to over 3,000 clients. It has headquarters in Tucson, Arizona, and its interpreter call centers are in Tucson, Arizona; Phoenix, Arizona; Las Cruces, New Mexico; Houston, Texas; Queens, New York; and Tampa, Florida. The company employs over 2,000 people.

The company operates through CyraCom, which services healthcare markets, and Voiance, which services business and government. CyraCom International is the second largest supplier of telephone interpretation in the world,[1] and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, 2011, 2012, 2013, 2014, and 2015.[2]

History

Kevin J. Carey and Mark Myers founded CyraCom International in 1995 under the name Kevmark after they patented the first dual-handset phone.[3] In 1998, Kevmark changed its name to CyraCom International.

By 2003, Over-the-Phone Interpretation services for healthcare became the company's focus. In 2004, CyraCom was listed on the InfoWorld 100 for innovative technology developments in multiple language voice recognition.[4] In a 2008 outsourcing survey by Modern healthcare, CyraCom was ranked No. 4 on the list of Top 20 Outsourcing Firms, 2007.[5] In that same year, CyraCom was ranked the 4th largest telephone interpreting company in the world.[6]

In 2008, Jeremy Woan became the CEO and Chairman of CyraCom International. The company created a subsidiary, Voiance, to meet the needs of an expanding market for the government and business sectors. In 2009, the Company opened its Tucson Contact Center.

Also in 2009, the American Hospital Association awarded exclusive endorsement to CyraCom for its translation and interpretation solutions.[7][8][9] Later in 2009, CyraCom and its sister company Voiance became the first over-the-phone interpretation companies in the U.S. to achieve ISO 9001:2008 certification,[10][11] and CyraCom was ranked the world's 2nd largest telephone interpretation company by Common Sense Advisory.[1] CyraCom announced the acquisition of Language Learning Enterprises, Inc. (LLE).,[12] In 2011, CyraCom International opened up a Contact Center in Phoenix, and in 2012, the company launched Video Remote Interpretation (VRI), which provides interpreting services for 11 languages, including American Sign Language.

In 2014, CyraCom opened its fourth contact center in Houston, Texas,[13] and its fifth center in downtown Tucson.[14] The Company opened its sixth center in the US in Flushing, New York in mid-2015.[15]

CyraCom will be opening its seventh interpreter contact center in October 2015 in Tampa, Florida.[16]

Services

Over-the-Phone Interpretation (OPI): OPI is a three-way call between an interpreter, an English-speaking representative, and a non-English speaking customer.

Video Remote Interpretation (VRI)

On-Site Interpretation

Document Translation

Training and Assessment

Community Involvement

CyraCom International is actively involved in the Tucson community and is one of Tucson's largest employers.[17]

Recognition and awards

CyraCom International is the second largest supplier of telephone interpretation in the world,[1] and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, 2011, 2012, 2013, 2014, and 2015.[2]

See also

References

  1. 1 2 3 "Kelly, Nataly; DePalma, Donald A. "Top 15 Telephone Interpreting Suppliers" Common Sense Advisory (September, 2009)". Commonsenseadvisory.com. September 1, 2009. Retrieved January 12, 2012.
  2. 1 2 "2014 Inc. 500/5000".
  3. ↑ "Kelly, Nataly "Interpreting Toll Graces the Silver Screen" Global Watchtower (June 25, 2008)". Globalwatchtower.com. June 25, 2008. Retrieved January 12, 2012.
  4. ↑ Knorr, Eric (November 12, 2004). "InfoWorld "2004 InfoWorld 100" (November 12, 2004)". Infoworld.com. Retrieved January 12, 2012.
  5. ↑ Modern Healthcare "Top 20 Outsourcing Firms, 2007" 2008 Outsourcing Survey Archived May 30, 2009 at the Wayback Machine
  6. ↑ "Kelly, Nataly; Beninatto, Renato S.; DePalma, Donald A. "Top 15 Telephone Interpreting Companies" Common Sense Advisory (July, 2008)". Commonsenseadvisory.com. July 24, 2008. Retrieved January 12, 2012.
  7. ↑ "American Hospital Association Associate Member Directory (Communications)". Aha.org. April 16, 2007. Retrieved January 12, 2012.
  8. ↑ "Kelly, Nataly "American Hospital Association Chooses Preferred Language Services Vendor" Global Watchtower (March 10, 2009)". Globalwatchtower.com. March 10, 2009. Retrieved January 12, 2012.
  9. ↑ "AHA Solutions "The American Hospital Association Awards its Endorsement to CyraCom for Interpretation and Translation Solutions" (March 4, 2009)". Aha-solutions.org. May 15, 2011. Retrieved January 12, 2012.
  10. ↑ Voiance FAQ
  11. ↑ Adam (April 29, 2009). "Wooten, Adam "CyraCom Answers the Call for More Differentiation" T&I Business (April 29, 2009)". Tandibusiness.blogspot.com. Retrieved January 12, 2012.
  12. ↑ "CyraCom International, Inc. Announces the Acquisition of Language Learning Enterprises, Inc. (LLE)". Business Wire Web. Retrieved March 24, 2014.
  13. ↑ "CyraCom to Create Over 425 Full-Time Jobs in Houston, Texas". PR Web. Retrieved March 24, 2014.
  14. ↑ "CyraCom to hire 75 for new Tucson center". Arizona Daily Star. Retrieved March 10, 2015.
  15. ↑ "Health care translators to fill more than 300 positions for new Flushing office". NY Daily News. Retrieved March 10, 2015.
  16. ↑ "CYRACOM INTERPRETER CONTACT CENTER IS NOW IN TAMPA, FLORIDA". CyraCom. Retrieved September 8, 2015.
  17. ↑ "Biggest percent job growth". The Arizona Daily Star. Retrieved April 7, 2011.

External links

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