Dell International Services
Dell International Services Philippines, 2nd Floor SM Mall of Asia Complex, Pasay City, Philippines.
Dell International Services is the support and services division of Dell Inc., the large American computer hardware company, with operations in India (Bangalore, Noida, Hyderabad, Chandigarh, Pune), Europe (Bratislava, Bucharest, Dalian), Latin America (Panama City, Brazil, San Salvador), Morocco, and the Philippines, (Quezon City).
Services provided by Dell International Services
- Dell Global Analytics - Dell Global Analytics (DGA) is a captive analytics division supporting multiple functions such as Pricing, Web Analytics, Supply Chain, Marketing, Quality, Services, Financial Services and Contact Center Analytics. It is a single, centralized entity with a global view of Dell’s business activities spanning Dell's business units of Consumer, Large Enterprise, Public and Small & Medium Business. DGA supports all the three geographies: Americas, EMEA (Europe, Middle East, Africa) and APJ (Asia Pacific), supporting over 500 internal customers and has created a quantified impact of over USD 500 million.
Dell Global Analytics was established in the year 2005 by Jay Srinivasan. Pankaj Rai, who now heads the organization featured in Analytics India Magazine as one of the 10 most influential Analytics Leaders in India.[1] DGA was a Dell finalist for The Edleman Award in 2012.[2]
- Customer Care
- Hardware Warranty Support for Consumers (USA, UK and Ireland), XPS (UK, Ireland and South Africa), SMB, ANZ, Enterprise Server and client desktops and portables support for UK and Ireland
- Dell Financial Services
- Small and Medium Business Chat Support
- Email Support
- Spanish-speaking Support
- Dell on Call (Now Known as Solution Station)
- Solution Station (Now known as Dell Tech Concierge - DTC)
- Global Application Packaging
References
- ↑ Gupta, Bhasker. "10 Most Influential Analytics Leaders in India - 2014". Analyticsindiamag.com. Retrieved 2015-09-27.
- ↑ "Dell". Informs. Retrieved 2015-09-27.
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