Differentiated service

Differentiated service is a design pattern for business services and software, in which the service varies automatically according to the identity of the consumer and/or the context in which the service is used. Sometimes known as smart service or context-aware service.

Concept

Differentiated service is extensively covered in a few narrow technical areas, such as telecoms networks and internet (see Differentiated services). It is also mentioned in some marketing sources, with reference to customer segmentation. But the general principle of service differentiation extends far beyond these domains, and it is one of the mechanisms for implementing flexibility in a service-oriented architecture (SOA).

Various dimensions of the service can be differentiated, including:

Differentiating factors can include identity (including personalization) and context (including presence).

Examples

See also

External links

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