EHelp Corporation

eHelp Corporation (formerly Blue Sky Software) was co-founded by Jørgen Sigurd Lien and Trond Bergquist in 1990, and headquartered in San Diego, California.[1]

Prior to acquisition by Macromedia, eHelp Corporation was the worldwide leader in automated user assistance software for applications, intranets, and the Web.[2]

eHelp provides the foundation to more than 250 million online Help and user assistance systems currently in use around the world. eHelp serves a diverse customer base ranging from Fortune 500 companies such as Cisco Systems, Inc., to government agencies such as the United States Coast Guard, to large educational institutions including University of California, San Diego.[3]

Products

eHelp was most widely recognized for its flagship RoboHelp product, a help authoring tool. In addition, eHelp produced the Flash-based RoboDemo demonstration software. The eHelp family of products also included RoboHelp Enterprise, RoboHelp Office, RoboHelp for FrameMaker, RoboHelp for WinHelp, RoboHelp for Microsoft HTML Help, RoboInfo Enterprise, RoboLinker, RoboScreenCapture and RoboPresenter.

Customers

More than two-thirds of Fortune 1000 companies used eHelp’s products. eHelp’s customers included Lucas Arts Entertainment Center, Microsoft, Deutsche Bank, Siemens, Nixdorf, EDS, IBM, Symantec, Arthur Andersen, Boeing, Coca Cola, Cisco Systems, Baan Company, Oracle Corporation and Walt Disney.

Awards

eHelp's products have won more than 60 industry awards. In 1998, eHelp won the "Electronics Industry Recognition Award" from the American Electronics Association.[4] In 1999, it was named the 33rd fastest growing technology company in Southern California by Deloitte & Touche, due to its outstanding average annual revenue growth of 304.7% over a five-year period.[5] In 2002, eHelp Corporation was selected by the Association of Support Professionals as a winner of the "Ten Best Web Support Sites of 2002" award.[6] In 2003, eHelp Corporation received the Brandon Hall Excellence in Learning Gold Award.

Corporate Social Responsibility

In 2002, eHelp contributed a total of $12,000,000 worth in RoboDemo(R) eLearning Edition tutorial software to accredited colleges and universities through its Academic Software Donation Program.[7]

In 2003, eHelp contributed a total of $75,000 donation in retail value of eHelp's RoboDemo eLearning Edition software to University of California through the California Institute for Telecommunications and Information Technology [Cal-(IT)²].[8]

Other colleges and universities that have benefited from eHelp’s Academic Software Donation Program include California State University, San Marcos; Grossmont College; Mira Costa Community College; Palomar College; and the San Diego Community College District including San Diego City College, San Diego Mesa College and San Diego Miramar College.

References

  1. ↑ “Macromedia to Acquire eHelp”, October 22, 2003, available at http://www.adobe.com/macromedia/proom/pr/2003/ehelp/press_release.html
  2. ↑ “Macromedia Flashes $65M In Front of eHelp”, October 23, 2003, available at http://www.aspnews.com/news/article.php/3097491
  3. ↑ "Macromedia to Acquire eHelp". Macromedia. 22 October 2003. Retrieved 16 December 2009.
  4. ↑ http://www.prnewswire.us/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/10-20-1998/0000775943&EDATE=
  5. ↑ “Blue Sky Software Named One of the Fastest Growing Technology Companies”, September 10, 1999, available at http://www.highbeam.com/doc/1G1-55712867.html
  6. ↑ “Ehelps Web Site Selected as One of the Top Ten Support Sites of 2002”, August 19, 2002, available at http://www.prweb.com/releases/2002/8/prweb44356.htm
  7. ↑ “eHelp Corp. Launches $12 Million Software Donation Program to Colleges and Universities Across the Nation”, August 4, 2003, available at http://www.eetimes.com/press_releases/bizwire/showPressRelease.jhtml?articleID=91691&CompanyId=2
  8. ↑ “ehelp Corporation Donates RoboDemo Software Worth $75,000 at Detail to the University of California, San Diego”, April 10, 2003, available at http://ucsdnews.ucsd.edu/newsrel/science/eHelp%20Donation.htm
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