Infosys BPO Limited

Infosys BPO Limited
Subsidiary
Industry Business Process Outsourcing
Founded 3 April 2000
Headquarters Electronic City, Bengaluru, India
Area served
 Worldwide
Key people
 Anup Uppadhayay (CEO & MD)
Deepak Bhalla (CFO)
Pravin Rao (Chairman)
Services
Number of employees
 33,208 (as of December 31, 2015)
Parent Infosys
Slogan Powered by Intellect, Driven by Values
Website www.infosysbpo.com
Infosys Banglore Campus
InfosysBanglore

Infosys BPO, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of December 31, 2015, employed 33,208 people.

History

The company was started as Progeon Limited in April 2002 and is today amongst the top BPOs in India according to NASSCOM.[1] It was started as a 74% and 26% joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of Rs. 592 per share, Citibank having invested at Rs 0.20 per share.

Operations

Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. It is headquartered in Bangalore, India. About 60% business of Infosys BPO comes from overlapping clients with the parent Infosys Ltd.[2] During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world.[3] The proportion of voice and non-voice related revenue was 11:89 in the same financial year.[3]

Locations

It has operations in following cities:

City Country
Bangalore[4] India
Chennai India
Gurgaon India
Hyderabad India
Jaipur India
Pune India
Belo Horizonte Brazil
Dalian China
Hangzhou China
San José[5] Costa Rica
Brno Czech Republic
Prague Czech Republic
Monterrey Mexico
Eindhoven[6] Netherlands
Manila Philippines
Łódź Poland
Johannesburg South Africa
Atlanta USA
Des Moines[7] USA
Milwaukee USA

Services

The company offers the following services:[8]

Employees

The company had as of December 31, 2015, employed 33,208 people. It added 2,989 (net) employees during the FY 2014-15.

Acquisitions

Its organic growth performance has been rated as exemplary and best amongst its peers by a leading BPO research firm.[16] It is taking over competitors’ share with increased on-site presence.[17] In FY15 the company plans to hire 14,000 employees to further its growth performance.[18] Infosys BPO recently launched its Process Progression Model to improve business outcomes for clients by accelerating optimization and transformation of business processes. The company also extended its outsourcing agreement with Royal Philips till June 2019.[19]

References

  1. ↑ "NASSCOM Industry Rankings". nasscom.com. Retrieved 1 August 2013.
  2. ↑ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013.
  3. 1 2 "Annual Report for FY 2013-14" (PDF). Infosys BPO. Retrieved 7 Jun 2014.
  4. ↑ "Infosys BPO - Locations". Infosys BPO Ltd. Retrieved 20 November 2014.
  5. ↑ "Infosys Expands its Presence in Latin America". cinde.
  6. ↑ "Infosys BPO Expands Global Presence with New Centre in the Netherlands". foreigninvestments.
  7. ↑ "Infosys BPO - Global Presence". infosys.
  8. ↑ "Infosys BPO - Services | Customer Service Outsourcing Functions". Infosys BPO Ltd. Retrieved 20 November 2014.
  9. ↑ "Infosys BPO buys US-based firm Marsh". The Business Line. Retrieved 1 August 2013.
  10. ↑ "McCamish Systems enhances its presence in the voluntary group life insurance business". marketwatch.com. Retrieved 1 August 2013.
  11. ↑ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013.
  12. ↑ "Infosys BPO signs definitive agreement to acquire Portland Group Pty Ltd in Australia". bizjournals.com. Retrieved 1 August 2013.
  13. ↑ "Infosys BPO to acquire US company McCamish". Deccan Herald. Retrieved 1 August 2013.
  14. ↑ "Infosys buys Philips BPO for Rs 110 cr". Business Standard. Retrieved 1 August 2013.
  15. ↑ "Sale and Purchase Agreement with Koninklijke Philips Electronics NV (Philips).". bseindia.com. Retrieved 1 August 2013.
  16. ↑ "As InfosysBPO reaches the $500m mark, is it ready for the big-time?". HorsesForSources. Retrieved 1 August 2013.
  17. ↑ "Infosys BPO is taking over competitors' share with increased on-site presence, says CFO".
  18. ↑ "Infosys BPO plans to hire 14,000 in FY15".
  19. ↑ "Infosys BPO, Royal Philips extend pact".

External links

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