John Tschohl
John Tschohl (born 20 June 1947 in Minnesota) is an author[1] and president of Service Quality Institute. He is an American business consultant and Customer Service Strategist.[2]
| John Tschohl | |
|---|---|
| Born |
June 20, 1947 Minneapolis, Minnesota |
| Nationality | United States |
| Occupation | Customer Service Consultant/Speaker |
Early life
John Tschohl grew up in a small town in Minnesota. His father died when he was 7 and his mother raised him. He was the last of 7 children. As a child his mother had very little money. She stayed at home to raise John and his other young brother.
Education
John attended the University of St. Thomas in Saint Paul, MN and became very active in politics. He became the Chairman of the College Republicans his senior year of college and launched the Coalition for Lowering the Voting Age which represented over 50,000 college students. He was successful in getting the legislature and Governor to sign a bill into law lowering the voting age from 21 to 19. He received his bachelor's degree at the University of St. Thomas (Minnesota) in 1969.
Career
He is a specialist in customer service. He is founder and President of the Service Quality Institute(SQI,)[3] a Customer Service Training firm based in Minneapolis, Minnesota, with representation in five continents.
Over the course of the last 38 years, Tschohl has consulted many large organizations, including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico,) DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Review (Poland,) Hertz (Europe,) Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time Inc., US Coast Guard Training Center, and many others.
He presents seminars in major international cities around the world on the latest customer service strategies and new developments to companies and other organizations.
Publications
Here is a partial list of books written by John Tschohl:[4]
- Achieving Excellence Through Customer Service published by Prentice-Hall in 1991, cowritten with Steve Franzmeier. In over 200 libraries, according to WorldCat [5]
- Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
- Cashing in: Make More Money, Get a Promotion, Love Your Job
- e-Service : Speed, Technology and Price Built Around Service
- Connections: Practice for excellence, path to success
- The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
- Feelings: Quality service, first time, every time
References
External links
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Wikimedia Commons has media related to John Tschohl. - John Tschohl Website