Knowlarity

Knowlarity Communications
Type	Private
Industry	Telecommunications
Founded	2009
Founder	Ambarish Gupta
Headquarters	Singapore
Products	SuperReceptionist SmartIVR SuperFax SuperConference
Services	cloud telephony
Number of employees	500
Website	www.knowlarity.com

Knowlarity Communications is the leading player of cloud telephony in Asia, founded in 2009 by Ambarish Gupta and Pallav Pandey. The company revolutionizes the way SMBs and enterprises communicate by replacing traditional communication hardware system with cloud based marketing automation and communication tools.^[1]^[2] With over 12,000 firms using their services, Knowlarity has its headquarters in Singapore and offices in India, Philippines, Turkey and Dubai.^[3]^[4]

Knowlarity has been ranked amongst Asia’s top startups by Red Herring, and was recognised for its innovative practices by the Deloitte Fast50 India programme.^[5]

History

Knowlarity Communications was founded by IIT-Kanpur alumni Ambarish Gupta and Pallav Pandey in August 2009.
In 2012, Knowlarity Communications raised US $6.6M (INR 34 Crores) in funding from Sequoia Capital.
In July 2014, Knowlarity secured a Series B funding from Sequoia Capital and Mayfield for US$16 M (INR 90 Crores).^[6]^[7]^[8]
In 2014, Knowlarity started expanding internationally opening offices in Singapore, Philippines, Turkey and Dubai.^[9]^[10]
In 2015, Knowlarity expects to close this fiscal with revenue of Rs 75 crore.^[11]
In 2015, Knowlarity enters the Philippines and launches its flagship products.^[12]^[13]
In 2015, Knowlarity started operations in the Middle East ^[14]
In 2015, Knowlarity launches new Super Receptionist Android app to power SMBs.^[15]^[16]

Acquisition

In 2014, Knowlarity acquired Unicom Techlabs.^[17]^[18]

Awards

2011

Online Retail Award for SuperFax^[19]

2012

Red Herring Asia Award
Nasscom Emerge "League of 10"^[20]
Techcircle India’s 20 Hottest Technology Startups^[21]

2013

TiE Lumis Entrepreneurial Excellence^[22]

2014

Paul Writer NCR Top 50 Brands^[23]
Marketing Excellence Award (IT/ITES sector) by Global Marketing Excellence Awards^[24]
Innovative Technology of the Year (Cloud Sector) by Big Data & Business Analytics Awards^[25]

2015

Established Startup Beacon at Zinnov Awards^[26]
Economic Times Startup Awards: Shortlisted entrants in Comeback Kid ^[27]

Products

SuperReceptionist

SuperReceptionist is a virtual receptionist service hosted on the cloud that allows small business owners to manage incoming and outgoing calls on their phone. It is designed to ensure critical calls are not missed in the course of doing business. Other features include call forwarding, recording, missed call marketing, click-to-call and international virtual numbers.^[28]^[29]^[30] Hassle free installations, quick setup, low maintenance, rapid scaling capability makes it every entrepreneurs dream product.^[31]

SmartIVR

SmartIVR creates the impression of a professionally managed company at very little costs to you. You can create multiple departments within your company with the help IVR, “Press 1 for Sales”, “Press 2 for Voicemail”, “Press 3 for Marketing”, “Press 4 for Voicemail”. IVR services are a must for any modern enterprise looking to make the best of their limited resources. It provides an option for afterhours or holiday customers by routing calls to voicemail or night support. Unlike conventional IVR Systems that are expensive to install and maintain, Knowlarity’s Smart IVR services are affordable as you spend for what you use and there is no excess capacity.^[32]^[33]

SuperConference

SuperConference (EOL) is a smart conferencing system on the cloud that gives a high quality sound experience, connecting teams anywhere and anytime. It is secured with a unique PIN and ID number.^[34]^[35]

SuperFax

SuperFax (EOL) allows businesses to send and receive Fax using a virtual number. It can be sent in PDF format and received on email.^[36]^[37]

Integration

Super Receptionist is integrated with CRM system providers such as:^[38]

LeadSquared^[39]
Kreato^[40]
Zoho^[41]
Freshdesk^[42]
Zendesk^[43]
MeraCRM^[44]
Impel^[45]
Salesforce^[46]
SuiteCRM^[47]
SugarCRM^[48]
Vtiger^[49]
Nimble^[50]

Stories

In 2010, Knowlarity’s solution helped streamline mid-day meal scheme in northern India.^[51]
During the Nepal Earthquake that happened in 2015, Knowlarity set up a missed call campaign which helped people reach out to their loved ones in Nepal for free. This resulted in more than a million missed calls and thousands of outbound calls.^[52]^[53]
In 2015, Knowlarity launched the Chennai flood helpline for those victims who were trying to reach their relatives, but do not have any balance and were unable to recharge their phones.^[54]^[55]
In 2015, Knowlarity helped Kumbh Mela reaching out to their devotees through by facilitating a helpline by which visitors can instantly connect and search for various facilities like emergency services, hospitals, chemists, hotels in the area and also seek information on the mela timings, routes and important rituals like the Shahi Snana.^[56]
In 2015, Knowlarity powered a young rock band Galeej Gurus with SuperReceptionist. Once you pinged the number, the person would receive voice messages and SMS informing about the band's performances. They could also confirm attendance and book tickets as Knowlarity would connect the call to a field agent. Missed call alerts would keep the band in touch with their important callers.^[57]
In 2015, Knowlarity helped an Indian village resolve their civic issues by providing a hi-tech complaint redressal system. The Mishrikoti Village Gram Panchayat implemented a call center service to empower residents to flag civic issues using a mobile number with IVR, which routes calls to concerned departments. As today villagers can flag their issues from one number and also escalate using the same number.^[58]
In 2016, Knowlarity announced its Valentine’s Day special campaign. If you were looking for a unique way to surprise your partner, you simple had to record your voice message and Knowlarity would send it to your loved one on Valentine’s Day.^[59]

References

External links

Official website

This article is issued from Wikipedia - version of the Tuesday, February 23, 2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.