LiveOps

LiveOps
Private
Founded January 2000
Founders Steve Doumar
Doug Feirstein
Wendell Brown
Bill Trenchard
Headquarters Redwood City, California
Area served
 Worldwide
Key people
 Vasili Triant, CEO
Number of employees
 300

LiveOps is a cloud call center company founded in January 2000. It was formed by the merger of Silicon Valley startup CallCast, founded by Wendell Brown and Bill Trenchard,[1] and competing startup LiveOps, founded by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3] In 2004, the company moved its headquarters to Redwood City, CA. LiveOps has since expanded beyond phone calls to also handle social media management for customers including Pizza Hut, Coca-Cola, Electronic Arts, eBay, and Salesforce.com.[4]

History

In 2003, Florida-based LiveOps merged with California-based CallCast, renaming CallCast as LiveOps, and moving its headquarters to Redwood City, CA in 2004.[5]

In 2006, LiveOps named former eBay COO Maynard Webb as its CEO.[5]

In 2011, LiveOps named former Sybase president Marty Beard as its new CEO.[6]

In 2014, BlackBerry poached Marty Beard as their new COO[7] and LiveOps named former ShoreTel VP Vasili Triant as its new CEO.[8]

In 2015, LiveOps relocated their headquarters from Redwood City, California to Cedar Park, Texas.[9]

LiveOps is a pioneer of the gig economy and the work-at-home virtual workforce industry.[10] As of 2016, LiveOps employs the world's largest work-at-home call agent workforce with more than 20,000 agents, and its cloud platform had processed more than one billion minutes of customer service interactions.[11][12]

Funding

LiveOps is a venture backed startup that has received over $50 million in venture capital funding.

CallCast (which merged with LiveOps) raised a $1 million Series A funding round in January 2001 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.

LiveOps raised a $22 million Series B round in April 1, 2004 led by Menlo Ventures and CMEA Capital.

On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.

On January 27, 2014 LiveOps secured $30 million in debt financing from Comerica Bank.[13]

References

  1. ↑ "LiveOps Company History". LiveOps.com. January 1, 2014. Retrieved May 15, 2015.
  2. ↑ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
  3. ↑ http://www.investing.businessweek.wallst.com/research/stocks/private/snapshot.asp?privcapId=20551412
  4. ↑ "Q&A: LiveOps CEO Marty Beard, on call center technology, efficiency". San Jose Mercury News. June 20, 2015. Retrieved April 22, 2015.
  5. 1 2 Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes". Wall Street Journal. Retrieved April 22, 2015.
  6. ↑ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO". Silicon Valley Business Journal. Retrieved April 22, 2015.
  7. ↑ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard". TechRadar. Retrieved April 22, 2015.
  8. ↑ http://www.liveops.com/management/vasili-triant
  9. ↑ http://www.businesswire.com/news/home/20150730006401/en/LiveOps-Announces-Cedar-Park-Texas-Corporate-Headquarters
  10. ↑ http://ip-208-90-202-81.liveops.com/company/history.html
  11. ↑ http://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html
  12. ↑ http://www.liveops.com/agents-on-demand
  13. ↑ https://www.crunchbase.com/organization/liveops

External links

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