Management cockpit

Management cockpit is a management methodology designed to improve the efficiency of a company, similar to balanced scorecard.

History

Management cockpit represents the fourth generation of reports (after financial reports, scorecards, and prospective dashboards). This concept was developed in 1989 by Patrick Georges, professor of management (Solvay Business School, HEC Paris, Collège des Ingénieurs) and neurosurgeon.^[1]

Principles

The concept is based on 4 principles, which differentiate this methodology from its predecessors:

Ergonomic presentation: Based on cognitive sciences, data is represented with symbols to avoid any perception bias.
Operational KPI: Management cockpit integrates operational as well as tactical and strategic indicators. It cascades people accountability at each level of the organization.
Structural approach: Management cockpit proposes an implementation methodology, through for example « cockpit briefing ».
Automation: Data is updated periodically by IT systems or human intervention into a dedicated software which enables reporting and monitoring of selected KPIs

Usually display is divided in 4 "walls", 6 logical views per wall and 6 indicators per view. The 4 walls are supposed to follow human reasoning:

What are the targets?
What are the difficulties?
What are the resources?
What are the projects?

Logical views give the answer of a question with 6 Key Performance Indicators (KPI). e.g.: "Do we improve our productivity?" ^[2]

Tools

Different tools could support the approach. They have to provide all of the communication and collaboration required for this kind of project. They must be simple, visual, and easy to understand.

References

↑ Georges, Patrick (2002). "Le management cockpit, des tableaux de bords qui vont à l'essentiel". Édition d'organisation. ISBN 978-2708127838.
↑ Talbot, Gregoire (September 2007). "Pilotez votre entreprise grâce au Management Cockpit - Un outil de gestion simple et pragmatique". De Boeck.

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Management cockpit

History

Principles

Tools

See also

References