Organisation climate

Organizational climate (sometimes known as Corporate Climate) is the process of quantifying the “culture” of an organization, it precedes the notion of organizational culture. It is a set of properties of the work environment, perceived directly or indirectly by the employees, that is assumed to be a major force in influencing employee behavior.[1]

Climate and culture are both important aspects of the overall context, environment or situation.

Organizational culture

Organizational culture tends to be shared by all or most members of some social group; is something that older members usually try to pass on to younger members; shapes behavior and structures perceptions of the world. Cultures are often studied and understood at a national level, such as the American or French culture. Culture includes deeply held values, beliefs and assumptions, symbols, heroes, and rituals. Culture can be examined at an organizational level as well. The main distinction between organizational and national culture is that people can choose to join a place of work, but are usually born into a national culture.

Organizational climate, on the other hand, is often defined as the recurring patterns of behavior, attitudes and feelings that characterize life in the organization,[2] while an organization culture tends to be deep and stable. Although culture and climate are related, climate often proves easier to assess and change. At an individual level of analysis the concept is called individual psychological climate. These individual perceptions are often aggregated or collected for analysis and understanding at the team or group level, or the divisional, functional, or overall organizational level.

Approaches

There are two difficulties in defining organization climate: how to define climate, and how to measure it effectively on different levels of analysis. Furthermore, there are several approaches to the concept of climate. Two in particular have received substantial patronage: the cognitive schema approach and the shared perception approach.

The cognitive schema approach regards the concept of climate as an individual perception and cognitive representation of the work environment. From this perspective climate assessments should be conducted at an individual level.

The shared perception approach emphasizes the importance of shared perceptions as underpinning the notion of climate.[3] Organisational climate has also been defined as "the shared perception of the way things are around here".[4] There is great deal of overlap in the two approaches..

Cognitive schema approach

Cognitive representations of social objects are referred to as schemas. These schemas are a mental structure that represents some aspect of the world. They are organized in memory in an associative network. In these associative networks, similar schemas are clustered together. When a particular schema is activated related schemas may be activated as well. Schema activation may also increase the accessibility of related schemas in the associative network. When a schema is more accessible this means it can more quickly be activated and used in a particular situation. When related schemas are activated, inferences beyond the information given in a particular social situation may influence thinking and social behavior, regardless of whether those inferences are accurate or not. Lastly, when a schema is activated a person may or may not be aware of it.

Two processes that increase the accessibility of schemas are salience and priming. Salience is the degree to which a particular social object stands out relative to other social objects in a situation. The higher the salience of an object the more likely that schemas for that object will be made accessible. For example, if there is one female in a group of seven males, female gender schemas may be more accessible and influence the group’s thinking and behavior toward the female group member. Priming refers to any experiences immediately prior to a situation that caused a schema to be more accessible.

Shared perception approach

Some researchers have pursued the shared perception model of organizational climate. Their model identifies the variables which moderate an organisation’s ability to mobilise its workforce in order to achieve business goals and maximise performance.[5]

One of the major users of this model are departments of the Queensland State Government Australia. These departments use this model of climate to survey staff in order to identify and measure those aspects of a workplace which impact on: stress, morale, quality of worklife, wellbeing, employee engagement, absenteeism/presenteeism, turnover and performance.

While an organisation and its leaders cannot remove every stressor in the daily life of its employees, Organisational Climate studies have identified a number of behaviours of leaders which have a significant impact on stress and morale. For instance, one Queensland state government employer, Queensland Transport, has found that increasing managers’ awareness of these behaviours has improved quality of work life employees and the ability of QT’s to deliver its organisational goals.

Climate surveys

Theories of Cognitive and Neuropsychology and Emotional Intelligence provide additional scientific rationale for why leaders should improve stress and morale in the workplace to achieve maximum performance. Climate surveys can provide concrete evidence of how this works in action.

Organisational climate surveying enables the impact of Human Resource (HR) strategies to be evaluated to create HR Return on Investment (HRROI) calculations. This data has been found to be highly effective in changing the perspective of people-based initiatives as being an “investment” rather than a “cost” and transforming HR into a “mission-critical strategic partner” from its perception of “personnel administration”.

A number of studies by Dr Dennis Rose and colleagues between 2001-2004 have found a very strong link between Organisational Climate and employee reactions such as stress levels, absenteeism and commitment and participation.[6][7][8][9]

A study has found that Hart, Griffin et al.’s (1996) Organisational Climate model accounts for at least 16% single-day sick leave and 10% separation rates in one organisation.[10][11] Other studies support the links between organizational climate and many other factors such as employee retention, job satisfaction, well-being, and readiness for creativity, innovation and change. Hunter, Bedell and Mumford have reviewed numerous approaches to climate assessment for creativity. They found that those climate studies that were based on well-developed, standardized instruments produced far higher effect sizes than did studies that were based on locally developed measures.[12]

See also

References

  1. ↑ Organizational Behavior & Management, 8th Ed., Ivancevich, Konopaske, and Matteson
  2. ↑ Isaksen, S. G., & Ekvall, G. (2007). Assessing the context for change: A technical manual for the Situational Outlook Questionnaire. Orchard Park, NY: The Creative Problem Solving Group.
  3. ↑
    • Anderson, N.R., & West, M.A. (1996). "The team climate inventory: Development of the TCI and its applications in teambuilding for innovativeness." European Journal of Work and Organizational Behavior, 19, p. 235-258.
  4. ↑
    • Reichers, A.E. and Schneider, B. (1990). "Climate and culture: An evolution of constructs." In Schneider B. (Ed.) Organizational Climate and Culture, Jossey-Bass, San Francisco. (p. 22)
  5. ↑
    • Hart, P. M., Griffin, M. A., Wearing, A. J., & Cooper, C. L. (1996). Manual for the QPASS Survey. Brisbane: Public Sector Management Commission.
  6. ↑
    • Rafferty A. E., & Rose, D. M. (2001). An examination of the relationship among extent of workplace change, employee participation, and workplace distress. In W. Noble (Ed.), Australian Journal of Psychology 2001 Supplement – combined Abstracts of 2001 Australian Psychology Conferences, vol. 53 (p. 85). Carlton South, Vic: The Australian Psychological Society Ltd.
  7. ↑
    • Rose, D. M. & Waterhouse, J. M. (2004). Experiencing new public management: employee reaction to flexible work practices and performance management. Industrial Relations European Conference, Utrecht, Netherlands
  8. ↑
    • Rose. D. M., Douglas, M., Griffin, M. A., & Linsley, C. (2002). Making HR work: Symposium - Managing the relationship: commitment and work effectiveness. Australian Human Resources Institute HR Practices Day 2002. Brisbane, Australia.
  9. ↑
    • Rose. D. M. & Griffin, M. (2002). High Performance Work Systems, HR practices and high involvement: A group level analysis. Academy of Management, Conference 2002, Denver, USA.
  10. ↑
    • Bushell, H.M. (2007) Quantifying the Key Leadership Behaviours for Creating a Successful Culture which Empowers Employees and Strengthens Organisational Performance. Health, Work & Wellness Conference 2007, Toronto, Canada
  11. ↑
    • Griffin, M. A., Hart, P. M., & Wilson-Evered, E. (2000). Using employee opinion surveys to improve organizational health. In L. R. Murphy & C. L. Cooper (Eds.), Health and productive work: An international perspective. London: Taylor & Francis.
  12. ↑
    • Hunter, S. T., Bedell, K. E., & Mumford, M. D. (2007). Climate for creativity: A quantitative review. Creativity Research Journal, 19(1), 69-90.

Further reading

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