PCCW Solutions

PCCW Solutions Ltd.

Industry	Systems Integration & Consulting IT Outsourcing Business Process Outsourcing Data Center
Founded	2000
Headquarters	Hong Kong
Key people	Ramez Younan, Managing Director
Number of employees	more than 3,900 (2015)
Website	www.pccwsolutions.com

PCCW Solutions (traditional Chinese characters：電訊盈科企業方案有限公司) is an IT services company and integrated information, communications and technology provider in Hong Kong and China. It started as an in-house IT department of PCCW and is now a wholly owned subsidiary.

The company is headquartered in Hong Kong, and has offices and outsourced development centers in Beijing, Guangzhou, Shanghai, Xi’an, Shenzhen, Changchun and Wuhan. PCCW Solutions employs more than 3,800 ICT professionals across Hong Kong and China.

PCCW Solutions offers software solutions, IT and business process outsourcing services, cloud computing services, systems development and solutions integration, data center services, hosting and managed services, e-commerce and RFID solutions.

History

PCCW Solutions was founded in 2000 under a former company name of PCCW Business eSolutions.^[1] The company was initially an in-house IT department under PCCW Group, the largest telecommunications company in Hong Kong. The department was responsible for all internal IT projects such as ERP, CRM, B/OSS and SOA. It began providing end-to-end IT solutions to external customers as PCCW Business eSolutions in 2000.^[2] The company has invested extensively in China, with the first outsourced development center set up in Guangzhou in Year 2001.

The company name was changed to Unihub in 2003.^[3] Unihub became a Hong Kong ICT solution provider with the provision of Hong Kong Smart ID card^[4] and electronic passport system^[5] for Hong Kong SAR Government, the AMS/3 trading system for Hong Kong Exchanges and Clearing Limited (HKEx),^[6] and the flight information display system of the Hong Kong International Airport. In China, the company has developed in the telecom sectors with projects including nationwide ERP project for China Mobile, and Internet data center design and build for China Unicom (formerly China Netcom).^[6]

The company was renamed as PCCW Solutions in 2006,^[7] and expanded its business in Asia and international markets to include Taiwan, Singapore, Malaysia and Saudi Arabia.

PCCW Solutions launched cloud computing services in 2010,^[8] drawing on its data center infrastructure in Hong Kong and China. It offers a wide range of cloud computing services covering five layers of the cloud computing stack – infrastructure, platform, software, content and process.

In 2012, PCCW Solutions acquired the banking application business in China of the Vanda Group ("Vanda China"). Vanda China's flagship software, VisionBanking Suite, is a leading banking application in the China market.^[9]

PCCW Solutions launched Enterprise Solutions Superstore Alliance (ESSA) to aggregate software applications from various ISVs on the cloud platform and offer them to enterprises via SaaS model. ESSA won the Best Collaboration (Service) Silver Award in Hong Kong ICT Awards (2013).

In 2013, PCCW Solutions acquired Compass Solutions Holdings Limited (“Compass”), a leading service provider specializing in the implementation and support of SAP’s Enterprise Resource Planning (ERP) solutions in Greater China.

In 2014, PCCW Solutions unveiled the Powerb@se MCX10 Data Center, its 10th data center facility in Hong Kong and mainland China.

Company timeline

2000:

• PCCW's Business eSolutions was established by integrating the internal IT resources of PCCW

2001:

• A new office and outsourced development center opened in Guangzhou.^[10]
• PCCW’s Business eSolutions won a contract from Hong Kong Cyberport that included the design, building, implementation of IT architecture and network infrastructure as well as ongoing operation management services.^[11]

2002:

• Business eSolutions won a government contract to develop hardware, software and services for Hong Kong Smart Identity Card System (SMARTICS).^[12]

2003:

• Office opened in Shanghai.^[13]
• Business eSolutions adopted a new brand identity– Unihub.^[14]
• Unihub provided nationwide enterprise resource planning solution for China Mobile.^[15]

2005:

• Unihub signed a three-year contract with Dragonair in the provision of professional services on systems integration, hardware and software support, upgrades and maintenance of Oracle E-Business Suite-related applications.^[6][16]

2006:

• Unihub won a 10-year contract to produce an Electronic Passport System for the HKSAR Government.^[17]
• Unihub was re-branded as PCCW Solutions.^[18]
• Awarded an eight-year contract to design and build a Government Financial Management Information System for the Treasury of the HKSAR Government.
• Won two 10-year technical services outsourcing contracts from Civil Aviation Department to support safe and efficient air traffic and navigation operations.^[19]

2007:

• Awarded an applications development outsourcing contract to develop and deploy a maintenance management information system for MTR Corporation Limited railway projects in mainland China.^[20]
• Awarded a 10-year contract worth HK$125 million from the Hong Kong Police Force to design and build the Versatile Maritime Policing Response System to help keep Hong Kong’s busy seaways and port waters secure.^[21]

2008:

• Macau SAR Government awarded PCCW Solutions a contract to design and build an electronic passport system.^[6]
• Won a 10-year contract to design, implement, and maintain the Road Cargo System for the Customs and Excise Department of the Hong Kong Government.^[22]

2009:

• Signed a contract with Air Traffic Management Bureau (East China) to provide the Control Tower Simulation System Solution.^[23]

2010:

• Launched cloud computing services.^[24]
• Opened new office and outsourced development center in Xi’an.^[25]
• Dunhuang Academy China awarded PCCW Solutions a contract to provide a digital theater system for Dunhuang Mogao Caves visitors’ center.^[26]

2011:

• Won Middle South Regional Air Traffic Management Bureau contract to provide a control tower simulator.^[27]
• MTR awarded PCCW Solutions a contract to provide engineering work and a traffic information management system.^[28]
• Social Welfare Department awarded PCCW Solutions a HK$362 million contract to build the Computerised Social Security System II.^[29]
• But PCCW failed to deliver the product.^[30]
• PCCW Solutions and GS1 Hong Kong launched ezTRACK.^[31]
• PCCW Solutions celebrated 10th anniversary in mainland China.^[32]

2012:

• PCCW Solutions won contract to supply and install Radio Rebroadcasting System for Digital Audio Broadcasting at 11 Government Road Tunnels.
• PCCW Solutions won contract for the provision of technical services for Hong Kong Science Museum and Hong Kong Space Museum.
• IBM and PCCW Solutions collaborated to deliver a next-generation cloud services platform with PureSystems.^[33]
• PCCW Solutions and Eastern Fibernet formed strategic alliance to provide cloud computing services in Guangdong Province^[34]
• PCCW Solutions extended its capabilities in the banking and finance sector with the acquisition of Vanda China^[35]

2013:

• PCCW Solutions acquires Compass Solutions Holdings Limited^[36]
• PCCW Solutions formed a strategic alliance with ICTology Information Technology to provide ICT services and facilitate e-Government initiatives in Macau, Zhuhai and Henggin.

2014:

• PCCW Solutions launched core banking and finance solution – iVisionBanking
• PCCW Solutions opened Powerb@se MCX10 Data Center and launched Enterprise Solutions Superstore Alliance (ESSA) Incubation Program

Operations

Hong Kong

Guangzhou

Beijing

Shanghai

Xi'an

• Hong Kong
• Beijing
• Guangzhou
• Shanghai
• Xi'an
• Changchun
• Shenzhen
• Wuhan

Services

PCCW Solutions provides services such as cloud computing, infrastructure and managed services, business process (BPO) and operation outsourcing and application development services.

The company started its cloud computing services in 2010, offering:

• Infrastructure as a service
• Platform as a service
• Software as a service
• Content as a service
• Process as a service

The company also offers Infrastructure and managed services, mainly designing and maintaining large scale data centers for customers. They also provide workgroup computer management, remote system and network management, hosting and facility management, IT security services and business continuity management.

Business process and operation outsourcing services include:

• Customer management services (CRM)
• Printing services
• Document management
• Logistics and warehouse management

The company offers application development services in:

• Application development and management
• Offshore development
• Application upgrade and maintenance

With data center networks in Hong Kong and mainland China, PCCW Solutions provides cross-border data center solutions to support a data center operation throughout Asia Pacific and Greater China, including:

• Data center design and build
• Hosting and facility management
• Network services
• Managed services
• Customized solution services

Certification

• ISO 27001 for IT Security Management^[37]
• ISO 14001 for Environmental Management System (EMS)^[38]
• ISO20000 for IT service management
• ISO9001 for quality management^[39]
• CMMI Level 5 for software engineering^[39]
• Uptime Institute Tier III Certificate^[40]
• LEED Platinum Certificate^[41]

See also

• Now TV
• Netvigator
• PCCW Mobile

References

1. Hong Kong Software Enterprises 2004 Volume 1 (PDF). Office of the Government Chief Information Officer. 2004. p. 118.
2. "各国电信商介绍-中国香港电讯盈科(英)". Retrieved 30 June 2011.
3. "PCCW targets local and mainland businesses with new IT solutions brand: Unihub". Retrieved 30 June 2011.
4. "Milestone and Awards 2004" (PDF). Retrieved 30 June 2011.
5. "Hong Kong ePassport deal win for Keycorp". Security Document World. 24 January 2006. Retrieved 30 June 2011.
6. Hong Kong Software Enterprises 2004 volume 1 (PDF). Office of the Government Chief Information Officer. 2004. p. 120.
7. "PCCW Solutions (Unihub, Business eSolutions)". Retrieved 30 June 2011.
8. "PCCW Solutions launches 5-stack cloud services". Asia Cloud Forum. Retrieved 30 June 2011.
9. "Avnet Signs Agreement with PCCW Solutions to Divest Vandasoft Technology Holdings Limited". Retrieved 8 Nov 2012.
10. "PCCW Solutions". HKTDC. Retrieved 30 June 2011.
11. "Cyberport Development" (PDF). Retrieved 30 June 2011.
12. "PCCW-led Consortium Awarded HKSAR Smart Identity Card System Contract". PCCW Solutions. Retrieved 30 June 2011.
13. "China Experience". HKTDC. Retrieved 30 June 2011.
14. "PCCW targets local and mainland businesses with new IT solutions brand: Unihub". Press Release. 1 September 2003.
15. "PCCW provides nationwide Enterprise Resource Planning (ERP) solution for China Mobile". Press Release. 19 September 2003. Retrieved 30 June 2011.
16. "PCCW's Unihub and Dragonair sign long-term IT contract". Press Release. 31 August 2005. Retrieved 30 June 2011.
17. "PCCW's Unihub Awarded HKSAR Electronic Passport System Contract". Press Release. 19 January 2006. Retrieved 30 June 2011.
18. "UniHub, Business eSolutions". Retrieved 30 June 2011.
19. "PCCW wins contracts to support Hong Kong's air traffic and navigation safety". Press Release. 19 September 2006. Retrieved 30 June 2011.
20. "香港地铁内地扩张幕后推手". Retrieved 30 June 2011.
21. Annual Report 2007 (PDF). PCCW Ltd. 2007. p. 4.
22. "Customs and Excise Department awarded PCCW Solutions a contract to design and implement the Road Cargo System". Retrieved 30 June 2011.
23. "PCCW Solutions wins Air Traffic Management Bureau (East China) contract to provide Control Tower Simulation System solution". Press Release. 4 May 2009. Retrieved 30 June 2011.
24. "PCCW Solutions launches full spectrum of cloud computing services". Press Release. 4 May 2010. Retrieved 30 June 2011.
25. "电讯盈科企业方案入陕 布局"云计算"". Retrieved 30 June 2011.
26. "PCCW Solutions wins Dunhuang Academy China contract to provide digital theater systems". Press Release. 28 October 2010. Retrieved 30 June 2011.
27. "PCCW Solutions wins Middle South Regional Air Traffic Management Bureau contract to provide Control Tower Simulator solution". May 26, 2011. Retrieved 30 June 2011.
28. "PCCW Solutions wins MTR contract to provide Engineering Work and Traffic Information Management System". Press Release. 15 June 2011. Retrieved 30 June 2011.
29. "PCCW Solutions wins HK$362 million contract to build Computerised Social Security System II for Social Welfare Department". Press Release. 28 Sep 2011. Retrieved 28 Sep 2011.
30. http://m.singtao.com/showContent.php?main=paper&sub=1&title=6&page=0&StrContentId=20140710a04
31. "PCCW Solutions and GS1 Hong Kong launch ezTRACK". Press Release. 9 Nov 2011. Retrieved 9 Nov 2011.
32. "PCCW Solutions celebrates 10th anniversary in mainland China and unveils its growth strategies". Press Release. 13 Dec 2011. Retrieved 13 Dec 2011.
33. "Leading Hong Kong Solutions Provider Selects IBM PureSystems for Cloud Services". Press Release. 15 June 2012. Retrieved 15 June 2012.
34. "PCCW Solutions, Eastern Fibernet partner on Guangdong cloud computing services". Press Release. 21 August 2012. Retrieved 21 August 2012.
35. "PCCW Solutions extends its capabilities in the banking and finance sector". Press Release. 9 November 2012. Retrieved 9 November 2012.
36. "PCCW Solutions acquires Compass Solutions Holdings Limited".
37. "ISO/IEC 27001 - Information security management".
38. "ISO 14000 - Environmental management".
39. Hong Kong Software Enterprises 2004 Volume 1 (PDF). Office of the Government Chief Information Officer. 2004. p. 117.
40. "Uptime Institute Tier III Certificate".
41. "LEED Platinum Certificate".