Plain Ticket

Plain Ticket
Initial release April 10, 2011 (2011-04-10)
Operating system Cross-platform
Platform Web application developed in Java
Available in English, French, Spanish
Type Issue tracking, Help desk
License Software as a service
Website plainticket.net

Plain Ticket is a remotely hosted, web-based issue tracking system, also called a help desk system. Plain Ticket allows any department in a company to answer customer requests and to track these requests until they are resolved.

Characteristics

Plain Ticket is computer software:

History

Initially developed in 2005 to answer Turbine interactive's internal needs, Plain Ticket has been created to simplify and to create order in issue management.

Plain Ticket has been deployed in many institutions and companies in the educational field in Montreal (Canada) among others, Dawson College - Commission scolaire de Montréal - Éditions du Renouveau pédagogique - Concordia University.

The 2011 version of Plain ticket broadens its base to include small and medium companies, by the means of a monthly subscription[11] to a hosted web service.

Development

Plain Ticket has been developed by Guillaume Carrier, from Turbine interactive (Montreal - Canada), a company founded in 2002.

Initially, Turbine interactive specialized in providing eLearning and distance learning solutions. Its main focus has since been reoriented towards providing solutions to small and medium-sized companies.

See also

References

  1. Cloud Computing: Web-Based Applications That Change the Way You Work, Michael Miller, Que Publishing, 2009, Chapter 1
  2. A Guide to Computer User Support for Help Desk and Support Specialists - Fred Beisse, Course Technology Editions, 4th edition, 2009, pp.197-200
  3. - Plain Ticket website - Custom categories
  4. A Guide to Computer User Support for Help Desk and Support Specialists - op.cit., pp.204-206
  5. Creating a customer-focused help desk: how to win and keep your customers, Andrew Hiles, Yvonne Gunn, Rothstein Associates Ltd, 2000, pp.34-35
  6. - Plain Ticket website - Attachments
  7. - Plain Ticket website - Prioritization
  8. A Guide to Service Desk Concepts, Donna Knapp, Course Technology Editions, 2010, pp. 189-230
  9. The Complete Help Desk Guide, Mary Lenz, Flatiron Publishing, 1996, pp.64-65
  10. - Plain Ticket website - Types of users
  11. - Plain Ticket website - Monthly subscription

External links

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