StellaService

StellaService Inc. is a privately held American information and measurement company with headquarters in New York City (USA). The company measures and rates the customer service performance of online retailers in a process audited by global accounting and auditing firm KPMG.

Background and history

The company was founded in 2009 by Jordan Leiser and John Ernsberger, college roommates at Bucknell University.[1] Leiser serves as StellaService’s Chief Executive Officer and Ernsberger serves as the Vice President of sales and service. The company incorporated in 2010.

The company has raised a total of $22.2 million in financing. Investors include Battery Ventures, Consigliere Brand Capital, DFJ Gotham Ventures, Norwest Venture Partners, RRE Ventures, and angel investors.[2]

Clients and recognition

In May 2013, the company announced a multi-year agreement with Google Inc.[3] StellaService ratings and data are licensed by Google in multiple offerings, including the Google Trusted Stores program.

In March 2013, the company received a grant of $250,000 from the New York City Economic Development Corporation to relocate and hire in Manhattan’s Financial District as part of the Take the H.E.L.M. program.[4]

Products

The company launched Stella Metrics in February 2013, a software as a service offering that syndicates the company’s proprietary data to online retailers.[5]

Current websites displaying the StellaService Seal include Zappos.com, Diapers.com and 1-800-Flowers.com.[6]

References

  1. ↑ Creamer, Matthew (March 29, 2011) “StellaService Strives to Give E-tailers Credibility They Desire”. Advertising Age.
  2. ↑ Stangel, Luke (May 30, 2013) “Google Rolling Out E-Commerce Customer Service Ratings”. Silicon Valley Business Journal.
  3. ↑ Barr, Alastair (May 29, 2013) “Google to License retailer ratings from STELLAService”. Reuters.com
  4. ↑ Rosenbaum, Steven (March 14, 2013) “Lower Manhattan Sparks Startup Competition”. Forbes.com.
  5. ↑ Mattioli, Dana (February 27, 2013) “Data Firm StellaService Raises Funding”. Wall Street Journal.
  6. ↑ Creamer, Matthew (March 29, 2011) “StellaService Strives to Give E-tailers Credibility They Desire”. Advertising Age.

External links

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