ServiceNow

ServiceNow, Inc.
Public (NYSE: NOW)
Industry Enterprise software
Founded 2003
Founder Fred Luddy
David Loo
Don Goodliffe
Bow Ruggeri
Key people
 Frank Slootman (CEO)
Fred Luddy (CPO)
Michael Scarpelli (CFO)
Services Cloud computing
IT service management
Website www.servicenow.com

ServiceNow, Inc. is a cloud computing company headquartered in San Diego, California. It was founded in 2003 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 3000 index.

ServiceNow offers Everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System. The company has a global presence with operations in North America, South America, Asia, Europe and Africa.

History

After serving as CTO for Peregrine Systems in San Diego, Fred Luddy started Glidesoft, Inc. in 2003. Glidesoft specialized in IT service management applications based on ITIL standards.[1] In 2006, the company changed its name to ServiceNow.[2] In 2007, ServiceNow reported an annual revenue of $13 million[3] and began serving IT solutions to large companies such as TIAA-CREF, Intel, Staples,[4] Safeway,[5] University of San Francisco,[6] and AstraZeneca.[7]

In 2011, Frank Slootman replaced Luddy as CEO. Slootman was previously the CEO of Data Domain before it was purchased by EMC Corporation.[8][9]

In 2012, ServiceNow became a publicly traded company. ServiceNow was therefore the first technology company taken public by Morgan Stanley since Facebook.[10] Shortly after going public, ServiceNow relocated its headquarters from San Diego to Santa Clara.[11] ServiceNow currently holds additional office locations in San Diego, London, New York, Kirkland, Washington, San Francisco, Toronto, Sao Paulo, Amsterdam, Paris, Singapore, Sydney and Hyderabad.

Company timeline

Year Month and date Event
2004 June 28 Glidesoft, Inc. incorporated in California.[12]
2006 February 16 Glidesoft, Inc. changes name to ServiceNow.
2012 February 16 ServiceNow incorporated in Delaware.
2012 June 29 ServiceNow becomes publicly traded company with an initial stock price of $18.[13]
2013 April 1 ServiceNow receives Federal Information Security Management Act Moderate Authority to Operate (ATO) from the United States General Services Administration. This allows federal, state and local government agencies to use the cloud-based ServiceNow software for IT consolidation and service delivery, as well as business process automation.[14]
2013 July 9 ServiceNow acquires Mirror 42, adding performance analytics to its cloud-based software.[15]
2014 February 6 Hewlett-Packard files lawsuit against ServiceNow for infringing on eight patents.[16][17] The case was settled through a $100,000 fine to Fred Luddy.[16][18]
2014 April 29 ServiceNow hosts the inaugural Knowledge conference in San Francisco, entitled Knowledge14. Over 6,000 IT professionals, 100 large enterprise CIOs, and 1,000 partners attended the event.[19] ServiceNow currently hosts a Knowledge conference every year in Las Vegas.[20]
2014 July 9 ServiceNow acquires Neebula Systems (Israel) for $100 million.[21]
2014 September 23 BMC Software, Inc. sues ServiceNow for patent infringement.[22]
2014 October 22 ServiceNow announces a 61% year-over-year revenue growth ($178.7 million), 58% year-over-year billings growth, a 2,514 customer count, and 98% renewal rate for its third financial quarter.[23]
2015 April 17 ServiceNow announces the ServiceNow Express program, which provides cloud-based service management software for small and medium-sized enterprises.[24]

References

  1. ↑ "Executive Team". ServiceNow.
  2. ↑ "Service Now (Now): Leading Cloud Provider Passes with Flying Colors". financialmarketswizard.com. Archived from the original on June 5, 2015.
  3. ↑ "San Diego’s ServiceNow Driving Hard as Revenue Soars; Expands to Silicon Valley". Xconomy.
  4. ↑ "ServiceNow Customers". ServiceNow. Archived from the original on September 23, 2015.
  5. ↑ Libenson, Barry (2014-07-22). "CIO Perspective: Leading Massive IT Change". ServiceNow. Archived from the original on November 29, 2014.
  6. ↑ Carr,, David F. (2013-07-02). "University of San Francisco Puts ServiceNow Apps to Work". InformationWeek.
  7. ↑ Saran, Cliff (2014-08-05). "AstraZeneca rolls out IT self service using ServiceNow". Computer Weekly. UK.
  8. ↑ "Our History". ServiceNow. Archived from the original on May 16, 2011.
  9. ↑ "Customer Success Stories". ServiceNow. Archived from the original on May 19, 2011.
  10. ↑ Spears, Lee (June 26, 2012). "ServiceNow Advances in Debut After $210 Million IPO". Bloomberg Business.
  11. ↑ Donato-Weinstein, Nathan (November 15, 2012). "ServiceNow signs major Santa Clara lease". Silicon Valley BizBlog.
  12. ↑ "SEC Filings". ServiceNow. Retrieved 2016-04-06.
  13. ↑ "ServiceNow Advances in Debut After $210 Million IPO". Bloomberg. June 29, 2012.
  14. ↑ "ServiceNow Delivers Enterprise IT Cloud to Government Agencies" (Press release). ServiceNow. 2013-04-01.
  15. ↑ "ServiceNow Acquires Mirror42" (Press release). ServiceNow. July 9, 2013.
  16. 1 2 "Hewlett Packard Company v. ServiceNow, Inc.". PRIORsmART. Retrieved 2016-04-06.
  17. ↑ Gullo, Karen (Feb 6, 2014). "HP Accuses ServiceNow of Infringing Software Patents". Bloomberg.
  18. ↑ Gullo, Karen (Feb 6, 2014). "HP Accuses ServiceNow of Infringing Software Patents". Bloomberg.
  19. ↑ "ServiceNow Announces Knowledge14 – Home of the Service-Oriented Enterprise" (Press release). ServiceNow. 2014-04-29.
  20. ↑ "Knowledge16" (Press release). ServiceNow. Retrieved 2016-04-06.
  21. ↑ "ServiceNow acquires Neebula Systems for $100m". Globes. 2014-07-09.
  22. ↑ Dignan, Larry (2014-09-23). "BMC sues ServiceNow for patent infringement". ZDNet.
  23. ↑ "ServiceNow Reports Financial Results for the Third Quarter 2014" (Press release). ServiceNow. October 22, 2014.
  24. ↑ "On the Radar: ServiceNow Express - ServiceNow for the SME and mid-market" (Press release). Information Week. October 12, 2015.
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