Skytrax
Skytrax is a United Kingdom-based consultancy (originally known as Inflight Research Services), which runs an airline and airport review and ranking site.[1]
Operations
Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards [5] as well as the ranking for airlines and airports.
Reception and review
In 2012, the "reputation management" firm Kwikchex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]
Inflight Research Services sent some information to the UK House of Lords Select Committee on Science and Technology's Fifth Report regarding seat pitch in 2000.[8]
Awards
Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.
Airline of the year
Airport of the year
Airline Rankings
World's 5-Star Airlines[39]
All Nippon Airways (Star Alliance)
Asiana Airlines (Star Alliance)
Cathay Pacific (Oneworld)
Garuda Indonesia (SkyTeam)
Hainan Airlines
Qatar Airways (Oneworld)
Singapore Airlines (Star Alliance)
Airline with the Best Airport Services
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[40] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[40] | All Nippon Airways |  EVA Air |  Thai Airways |
| 2015[40] | All Nippon Airways | EVA Air | Garuda Indonesia |
Best Inflight Entertainment
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[40] |  Emirates | Singapore Airlines | Cathay Pacific |
| 2014[40] | Emirates | Singapore Airlines |  Turkish Airlines |
| 2015[40] | Emirates | Qatar Airways | Singapore Airlines |
Best Aircraft Cabin Cleanliness
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[40] | All Nippon Airways | Asiana Airlines | Korean Air |
| 2014[40] | Asiana Airlines | All Nippon Airways | Singapore Airlines |
| 2015[40] | EVA Air | Singapore Airlines | All Nippon Airways |
World's Best Regional Airlines (Short haul flight)
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[40] | Dragonair |  Aegean Airlines | Bangkok Airways |
| 2014[40] | Bangkok Airways | Dragonair | Aegean Airlines |
| 2015[40] | Dragonair | Bangkok Airways | Aegean Airlines |
World's Best Airline Alliance
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[40] | Oneworld | Star Alliance | SkyTeam |
| 2014[40] | Oneworld | Star Alliance | SkyTeam |
| 2015[40] | Oneworld | Star Alliance | SkyTeam |
Airport Rankings
World's 5-Star Airport[41]
- Hong Kong International Airport
Munich Airport- Seoul Incheon International Airport
- Singapore Changi Airport
- Tokyo International Airport
World's best international airports by Passenger numbers
50 million+ passengers
World's best Transit Airports
World's Cleanest Airports
World's Best Airport Baggage Delivery
References
- ↑ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
- ↑ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
- ↑ "Skytrax rates the world's best".
- ↑ World Airline Awards
- ↑ World Airport Awards
- ↑ "ASA Ruling on Skytrax Research". asa.org.uk.
- ↑ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 10 May 2015.
- ↑ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25.
- 1 2 3
- ↑ "Cathay named Airline of the Year". Contineo Media. Retrieved 3 December 2012.
- 1 2 "The winning edge". Retrieved 10 May 2015.
- ↑ Airline of the Year 2005
- ↑ Airline of the Year 2007
- ↑ Airline of the Year 2008
- ↑ Airline of the Year 2009
- ↑ Airline of the Year 2010
- ↑ Airline of the Year 2011
- ↑ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Retrieved 3 December 2012.
- ↑ "Top 10 airlines". Retrieved 4 January 2014.
- ↑ Airline of the Year 2014
- ↑ "World's Best Airlines". Retrieved 16 June 2015.
- 1 2 3 4 Previous Winners : Airport Of The Year
- ↑ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn.
- ↑ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 10 May 2015.
- ↑ "Hong Kong honoured as the world’s Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012.
- ↑ HKIA wins top accolades
- ↑ Airport of the Year 2005
- ↑ Airport of the Year 2006
- ↑ Airport of the Year 2007
- ↑ Airport of the Year 2008
- ↑ Airport of the Year 2009
- ↑ Airport of the Year 2010
- ↑ Airport of the Year 2011
- ↑ Airport of the Year 2012
- ↑ Airport of the Year 2013
- ↑ Airport of the Year 2014
- ↑ Airport of the Year 2015
- ↑ Airport of the Year 2016
- ↑ "The world's 5 Star Airlines - SKYTRAX". SKYTRAX.
- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 http://www.worldairportawards.com/
- ↑ "The world's 5 Star Airports - SKYTRAX". SKYTRAX.