System Center Service Manager
| Developer(s) | Microsoft Corporation |
|---|---|
| Stable release | System Center 2012 Service Manager / March 2012 |
| Development status | Active |
| Operating system | Microsoft Windows |
| Platform | x86 x64 |
| Available in | Multilingual |
| Type | Systems management |
| License | MS-EULA |
| Website | Microsoft System Center Service Manager |
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
See also
- Microsoft Servers
- Microsoft System Center
- System Center Data Protection Manager
- System Center Operations Manager
- System Center Virtual Machine Manager
- Configuration management
- Windows Server Update Services
- SYDI-SCCM
- SYDI-SMS
References
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