TELUS International Europe
| Industry | Travel, E-Commerce, Telecom, Healthcare, Financial Services, Games |
|---|---|
| Genre | BPO outsourcing |
| Founded | 2004 |
| Founder | Xavier Marcenac, Philippe Ougrinov, Olga Marcenac, Yann Bidan, Grégoire Vigroux |
Number of locations | Delivery centers in Sofia, Plovdiv, Bucharest, Craiova |
Area served | Worldwide |
Number of employees | over 2 500 in Europe; over 20 000 in the world |
| Website |
telusinternational-europe telusinternational |
TELUS International Europe is a premium European provider of multilingual contact centre and business process outsourcing (BPO) solutions and a member of TELUS International. TELUS International is a global business process outsourcing company with over 20 000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.
As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) of annual revenue and 14 million customer connections.
History
TELUS International Europe is a European provider of multilingual contact center and BPO solutions and a member of TELUS International.
- 2004 - CallPoint founded in Sofia by Xavier Marcenac, Philippe Ougrinov and Olga Marcenac;
- 2007 - CallPoint Romania founded in Bucharest, by Yann Bidan and Grégoire Vigroux;
- 2009 - Opening of the second site in Bulgaria, in Plovdiv;
- 2011 - EBRD becomes shareholder in CallPoint;
- 2012 - Opening of the second site in Romania, in Craiova. CallPoint joins TELUS International;
- 2013 - 1,000 employees at European level, almost 16 000 employees around the world;
- 2014 - CallPoint becomes TELUS International Europe;
- 2015 - More than 2 000 employees in Europe.
- 2016 - More than 20 000 employees globally.
Languages and Capacities
- Western European languages: English, French,German, Spanish, Italian, Portuguese;
- Central/Eastern European Languages: Romanian, Bulgarian,Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian,Hungarian, Slovakian, Greek;
- Nordic Languages: Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian, Lithuanian;
- Other Languages: Hebrew, Armenian, Azeri.
Industries
- Travel & Leisure;
- Retail & E-Commerce;
- Information Technology;
- Financial Services;
- Telecommunications;
- Pharma Services;
- Games.
Delivery Centers
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TELUS International Europe's Delivery Center in Sofia, Bulgaria.
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TELUS International Europe's Delivery Center in Plovdiv, Bulgaria.
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TELUS International Europe's Delivery Center in Bucharest, Romania.
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TELUS International Europe's Delivery Center in Craiova, Romania.
Sofia
- 1200 working stations;
- Capacity: 1500+;
- Service: 24/7.
Plovdiv
- 200 working stations;
- Capacity:200+;
- Service:24/7.
Bucharest
- 700 working stations;
- Capacity:1500+;
- Service:24/7.
Craiova
- 200 working stations;
- Capacity: 200+;
- Service: 24/7.