VMware Service Manager
| Developer(s) | VMware, Inc. |
|---|---|
| Stable release | Version 9.1.7 / October 24, 2013 |
| Website | www.vmware.com |
VMware Service Manager developed by VMware automates IT Service Management with a workflow engine to control IT Service processes. This lets users deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. VMware Service Manager presents IT services with a service catalog to end-users and automates the request process for provisioning cloud resources.
VMware Service Manager enhances the cloud experience:[1]
- Gives cloud consumers a unified experience and dramatically simplifies requests for cloud resources
- Removes demand bottlenecks while enforcing approval policies through service automation
- Controls access to resources while providing the flexibility to choose and easily modify services
- Connect to other VMware solutions to provide closed loop cloud service management
- Drive customer and business satisfaction higher
System requirements
Web Server
| Operating System | Web Server | Hardware* | Miscellaneous Requirement |
|---|---|---|---|
| Windows Server 2003 SP2 (32-bit) | IIS 6 | x86, x64 | .NET 3.5 MMC 3.0 and above |
| Windows Server 2008 SP2 (32-bit) | IIS 7 | x86, x64 | .NET 3.5 MMC 3.0 and above |
| Windows Server 2008 SP2 (64-bit) | IIS 7.5 | x64 | .NET 3.5 MMC 3.0 and above |
Database Server
| Database | Version | Table Space Required |
|---|---|---|
| SQL Server | 2005 SP3, 2008 SP1, 2008 R2 | Above 200 MB |
| Oracle | 10g R2, 11g R1 or R2 or higher | Above 200 MB |
Full Client
| Operating System | Browser | Browser Version | Miscellaneous Requirement |
|---|---|---|---|
| Windows XP SP2 | Internet Explorer | 7.0, 8.0 | MDAC 2.7 and above |
| Windows Vista | Internet Explorer | 7.0, 8.0, 9.0 | MDAC 2.7 and above |
| Windows 7 | Internet Explorer | 8.0, 9.0 | MDAC 2.7 and above |
Version history
| Version | Released | Notes |
|---|---|---|
| 9.1 Feature Pack 08 | February 2014 | |
| 9.1 Feature Pack 07 | October 2013 | |
| 9.1 Feature Pack 06 | July 2013 | |
| 9.1 Patch 05 | March 2013 | |
| 9.1 Patch 04 | December 2012 | |
| 9.1 Patch 03 | September, 2012 | |
| 9.1 Patch 02 | June 13, 2012 | |
| 9.1 Patch 01 | March 15, 2012 | |
| 9.1 | November 30, 2011 |
Future Developments
In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.[2]
Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.
Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba’s ownership.[3]
References
- ↑ "Prerequisites VMware Service Manager 9.1". VMware Inc. Retrieved 2 July 2012.
- ↑ VMware Alemba Agreement. Accessed 25 January 2015.
- ↑ Alemba release vFire Core. Accessed 25 January 2015.
External links
- VMware Service Manager official website
- Infra Benelux: VMware Partner for implementing VMware Service Manager
- VMware Alemba Agreement
- Alemba release vFire Core