Whisbi
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Show your products in real time = more sales and better customer experience | |
| Private | |
| Industry | Customer engagement & omnichannel software |
| Founder |
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| Headquarters | Barcelona, Spain |
Number of locations | Barcelona, Madrid, London, Sao Paulo |
Key people | Alex Bisbe, (CEO); Jose Luis Cantero, (CTO); Luigi Mallardo (VP Global Sales & Marketing) |
Number of employees | 78 |
Whisbi is a global omnichannel SaaS innovator. Its technology can synchronize a normal phone call with video, co-browsing, chat and tracking in real-time. As part of the unique customer experience, companies can automatically ‘teleport’ their online visitors to stores or showrooms, where sales reps can use the camera of smartphones or smart glasses to showcase physical products to web visitors via real-time video.
Whisbi helps companies bring aspects of the store experience to an online environment, which - based on benchmarks - makes the e-commerce sales conversion more similar to that of physical stores.
Basic statistics and info: 400% revenue growth in 2010-2014. US patented technology. International awards. 100+ employees. Headquarters in Barcelona and teams in London, Madrid and São Paulo. VC backed.
Background and history
Patents
Whisbi has been active, since its inception, in applying for patents for various aspects of its proprietary technology platform. The company recognizes that developing and protecting its intellectual property creates additional value in the company, and acts as a business moat to deter competitors. Whisbi has secured three issued patents[1] and has additional pending patent applications in the United States and other countries..
The company’s technology attempts to combine any normal inbound or outbound phone call with the possibility to:
- Show targeted products and offers online through co-browsing
- Show the face of the sales person through an online video communication for enhanced trust
- Track the whole customer journey and ROI with an analytic and reporting tool
References
- ↑ PatentStorm. "US Patent 20120242841 - SYSTEM AND METHOD FOR TRANSMITTING REAL-TIME IMAGES". Retrieved 12 June 2013.