Dispute (credit card)

In a credit card or debit card account, a dispute is a situation in which a customer questions the validity of a transaction that was registered to the account. Customers dispute charges for a variety of reasons, including unauthorized charges, excessive charges, failure by the merchant to deliver merchandise, defective merchandise, dissatisfaction with the product(s) or service(s) received, or billing errors.

In the United States, in the event of fraud, the cardholder is liable for a maximum of $50 worth of fraudulent charges.^[1] Many card issuers will waive this fee.^[2]

References

Credit, charge, stored-value, and debit cards

Major cards	American Express Diners Club MasterCard Debit MasterCard Maestro Visa Visa Debit Visa Electron

Regional and specialty cards	Bancomat BC Card BCA Card Carte Bleue China UnionPay Dankort Discover EFTPOS Electronic Payment Services (EPS) Girocard Interac JCB NETS RuPay UATP V PAY MEPS

Stored-value cards	Touch 'n Go EasyCard Octopus card EZ-Link Shanghai Public Transport Card Yikatong Shenzhen Tong Suzhoutong Yang Cheng Tong

Defunct cards	Access Bankcard Carte Blanche Choice enRoute Eurocard Everything Laser Rail travel card Revolution Card Solo Switch

Accounts	Bank card number Card enclosure Credit card balance transfer Credit limit Revolving account Deposit account Current/Checking account Savings account

Debt	Cash advance Charge-off Maxed out

Interest	Grace period Introductory rate Universal default

Payment	Card not present transaction Chargeback Controlled payment number Dispute

Interchange fee	Interchange fee Surcharge

Security	Card security code Chargeback fraud Credit card fraud Credit card hijacking Enculturation

Technology	Automated teller machine Chip and PIN Contactless payment Credit card terminal EMV Interbank network Magnetic stripe card Smart card

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