First Data

"FDMS" redirects here. For the school, see Father Dueñas Memorial School.
First Data Corporation
Public
Traded as FDC
Industry Financial services
Founded 1971 (1971)
Headquarters Atlanta, Georgia, United States
Key people
 Frank Bisignano,
Chairman & CEO
Products Merchant services
Number of employees
 23,000 (2015)[1]
Slogan Beyond the transaction
Website www.firstdata.com

First Data Corporation is a global payment technology solutions company headquartered in Atlanta, Georgia, United States. The company's STAR interbank network offers PIN-secured debit acceptance at ATM and retail locations.

First Data has a global footprint of 6 million merchants, the largest in the payments industry.[2] The company handles 45% of all US credit and debit transactions, including handling prepaid gift card processing for many US brands such as Starbucks.[2][3] It processes over $1 trillion in card transactions annually, with an 80% market share in gas and groceries.[4] First Data has also provided shopping metrics for national news networks such as USA Today, ESPN, The New York Times and Vox.[5][6][7][8]

In October 2015, First Data sold 160 million shares in the New York Stock Exchange in its IPO, in order to pay down its debt.[9]

The company has been recognized by the UK's Information Commissioner's Office as one of the companies whose binding corporate rules for data privacy are aligned with the EU's Data Protection Directive.[10][11]

History

First Data Corporation was incorporated in 1971. In 1980, American Express Information Services Corporation (ISC) bought 80% of First Data. The remaining 20% was purchased in 5% increments each subsequent year until June 1983.

First Data Corporation spun off from American Express and went public in 1992. In 1995, the company merged with First Financial Management Corp. (FFMC) and was then organized into three major business units serving card issuers, merchants and consumers. Western Union became part of First Data as a result of the merger with FFMC.

Expansion

From 2001 through 2005, a period of expansion occurred as First Data acquired companies around the globe and in the US, including, in 2001, the acquisition of PaySys International and their VisionPLUS Payment Software System. VisionPLUS was followed by a $6.6 billion merger with Concord EFS, Inc. in 2004, which added the STAR Network and PIN-based debit acceptance at more than 1.9 million ATM and retail locations. Additional acquisitions and strategic relationships included GovOne, eONEGlobal, Paymap, Inc., and Taxware. Nevertheless, First Data eventually divested, closed down or absorbed these businesses.

On January 26, 2006, First Data announced its intention to spin off Western Union into an independent publicly traded company through a tax-free spin-off of 100% of Western Union to First Data shareholders. The spin off occurred as planned on September 29, 2006.[12]

On April 2, 2007, it was announced that Kohlberg Kravis Roberts (KKR) had entered an agreement to acquire First Data[13] in one of the largest leveraged buy-outs in history,[14] and on October 1, 2007, KKR officially took over the First Data Corporation. Ric Duques retired, and Michael Capellas, previously the CEO of MCI Inc., the president of Hewlett-Packard Company, and also the chairman/CEO of the Compaq Computer Corporation was appointed CEO. As a privately owned company, First Data's stock was taken off the New York Stock Exchange on September 24, 2007. However, the company's LBO was financed with $24 billion in debt, and it remains heavily leveraged.[14] In June 2014, First Data raised a historic $3.5 billion private placement. $1.2 billion of the placement came from KKR; however the majority, $2.3 billion, was from hedge funds, mutual funds and institutions.[15] With this action the company reduced total debt by $3.3 billion, improving net leverage by 1.3 turns and significantly reducing annual cash interest payments.[16][17] The company continues to maintain investor relations pages on its web site and to publish quarterly financial results. Within two months of the KKR acquisition, the company laid off 1,700 employees across North America, Europe and Australia, about 6% of its workforce.[18]

First Data provided Go-Tag (contactless and mobile payment technology) stickers to delegates and media representatives at the 2008 Democratic National Convention in Denver, who used them to buy food and beverages. These stickers possessed NFC chips which were read by First Data scanners, which through its back-end system deducted the purchase sum from the Go-Tag ID's balance.[19][20] First Data also provided the trusted service manager that provisioned accounts to the new mobile Google Wallet system.[21][22]

First Data entered the Ireland market in a joint venture with Allied Irish Banks PLC named AIB Merchant Services on January 18, 2008.[23] First Data also acquired ICICI Bank's merchant services business in 2009 for 4 billion Indian rupees ($80 million USD).[24]

First Data and KKR vetted more than 60 startups before, in October 2013, announcing it had acquired POS startup Clover,[25] cardless mobile loyalty startup Perka.[26] and Gyft in 2014.[27]

In March 2010, Joe Forehand took over as chairman and interim CEO.[28] In September that same year, Jonathan Judge assumed those roles until his early retirement in January 2013,[29] after which Edward Labry covered the interim post.[30]

Under Frank Bisignano

In April 2013, First Data’s Board of Directors announced that former JPMorgan Chase Co-COO Frank Bisignano had been named Chief Executive Officer of the company. In March 2014, Bisignano assumed the role of Chairman.[31] Upon taking office, Bisignano launched an equity ownership plan for all 24,000 of First Data owner-associates.[32]

Bisignano promoted notable additions to the company's staff, such as Himanshu Patel, Guy Chiarello, Cindy Armine-Klein, Andrew Gelb, Adam Rosman, Carmen Menendez-Puerto, Joseph Plumeri, Gretchen Garrigues, Christopher Augustin and Michael Manos.[33][34][35][36][37]

In early 2014, First Data's STAR ATM Network adopted the Visa and MasterCard common application IDs for EMV-compliant debit transactions.[38]

Since joining, Bisignano has tried to "to transform First Data into a provider of new technology for small- and medium-sized businesses".[15] In June 2014, First Data introduced the Insightics solution for small and medium size businesses. Insightics is a cloud-based software that enables small and medium size businesses to monitor key business metrics.[39][40] First Data created Insightics with Palantir.[15]

In August 2014, First Data expanded its presence in Brazil with Bin, the company's acquiring solution developed specifically for the local market.[41] In September 2014, First Data announced it would provide encryption technology for Apple Pay.[15] Apple Pay allows payment with a single touch. With its integration into First Data's STAR Network, the company became a token service provider, supporting safe POS transactions in Apple Pay. Such transactions are used in venues such as all McDonald's restaurants in the US.[42]

In October 2014, First Data announced the Enhanced TransArmor Solution for small businesses. First Data's TransArmor Solution protects payment card data throughout the transaction process, incorporating several security and compliance products into one multi-layered solution.[43]

In late 2014, First Data announced its collaboration with Capgemini to develop new solutions based on First Data's AccessPLUS and VisionPLUS products, planning to offer new technologies in the second quarter of 2015.[44] The company also announced its partnership with Verifone, wherein merchants using integrated point-of-sale systems that process payments will have a security option when using terminals made by VeriFone Systems Inc.[45] In 2015, Samsung announced its Samsung Pay mobile system in conjunction with First Data. Samsung Pay uses NFC to make payments at POS systems that accept First Data's technology.[46]

In February 2015, First Data reported its first profitable quarter in 29 quarters since its 2007 privatization.[47] In July 2015, First Data acquired Transaction Wireless, a provider of gift card solutions.[48] In September that year, First Data Corporation acquired Spree Commerce, an open source e-commerce platform. Details of the transaction were not disclosed.[49]

In the biggest U.S. IPO of 2015 according to Bloomberg, First Data planned to seek a minimum of $2.5 billion, even up to $3.2 billion (according to Bloomberg) or $3.7 billion (according to the Wall Street Journal).[50][51][52] In October that year, First Data sold 160 million shares for $16 apiece, after offering them for $18 and $20.[9] It raised $2.56 billion. According to Bloomberg: "lowering First Data’s debt level will be an important step for the company because it will free up money to invest in the business".[53]

Headquarters

While the official First Data's headquarters are located in Atlanta, Georgia,[54][55] First Data’s principal executive offices are in New York City.

First Data's headquarters were located in Greenwood Village, Colorado.[56][57] In 2009 First Data announced that it was moving its headquarters from Greater Denver to 5565 Glenridge Connector, NE Atlanta, GA 30342.[58] Its original headquarters, where the company remained based until 1992, were in Omaha, Nebraska.

Philanthropy

In October 2014, First Data launched First Data Salutes. First Data Salutes is the company-wide military engagement strategy aimed at helping the veteran-owned business community and service members and their families transitioning to civilian careers.[59]

In November 2014, Bisignano, was awarded the 4th annual Hiring Our Heroes Colonel Michael Endres Leadership Award for Individual Excellence in Veteran Employment. This award recognizes the dedication of Bisignano and First Data in addressing challenges faced by veterans and military spouses in their search for meaningful employment.[59]

In 2014, First Data was designated as a "Best Place to Work" and earned 100 percent on the Human Rights Foundation's Annual Scorecard on LGBT Workplace Equality.[60]

In 2015, First Data made a seven-year, $7 million commitment to the Institute for Veterans and Military Families at Syracuse University to fund education, research, training and other opportunities for transitioning veterans entering the business community.[61] The company was listed on DiversityInc's 25 Noteworthy Companies for 2015.[62]

References

  1. ↑ "First Data At A Glance" (PDF). First Data. First Data. Retrieved 6 November 2015.
  2. 1 2 FLAMM, MATTHEW. "Apple Pay pays off for First Data". Crain's. Crain's. Retrieved 12 February 2015.
  3. ↑ "First Data's ValueLink, Starbucks extend agreement". Denver Business Journal. Denver Business Journal. Retrieved 5 March 2015.
  4. ↑ CARNEY, MICHAEL. "EXCLUSIVE: Payments giant First Data acquires Gyft in an effort to bring digital gift cards to the masses". Pando daily. Pando daily. Retrieved 5 March 2015.
  5. ↑ Malcolm, Hadley. "Prolonged holiday shopping boosts season sales". USA Today. USA Today. Retrieved 5 March 2015.
  6. ↑ Rovell, Darren. "Analysis: 3.1 percent growth in 'Zona". ESPN. ESPN. Retrieved 5 March 2015.
  7. ↑ D'Innocenzio, Anne. "Sales for Holiday Shopping Season Come Down to the Wire". The New York Times. The New York Times. Retrieved 5 March 2015.
  8. ↑ Yglesias, Matthew. "Super Bowl XLIX seems to have been a bit of an economic bust". Vox. Vox. Retrieved 5 March 2015.
  9. 1 2 Barinka, Alex. "First Data, Albertsons Revise IPO Ambitions as Investors Balk". Bloomberg. Bloomberg. Retrieved 15 October 2015.
  10. ↑ Kennedy, Lindsey. "First Data gets all clear to move customer data around world". Treasury Insider. Treasury Insider. Retrieved 5 March 2015.
  11. ↑ "List of companies for which the EU BCR cooperation procedure is closed". European Commission. European Commission. Retrieved 5 March 2015.
  12. ↑ Crane, Mary. "First Data Announces Western Union Spin-Off". Forbes. Forbes. Retrieved 12 February 2015.
  13. ↑ "K.K.R. Offer of $26 Billion is Accepted by First Data". The New York Times. 3 April 2007.
  14. 1 2 "What went wrong with First Data?". Retrieved 2010-01-14.
  15. 1 2 3 4 Carey, David. "KKR Banks on Bisignano Forging Apple Deal at First Data". Bloomberg. Bloomberg. Retrieved 12 February 2015.
  16. ↑ Epley, Cole. "Omaha is ‘the heart and soul’ of First Data, CEO says". Omaha.com. Omaha.com. Retrieved 12 February 2015.
  17. ↑ Bajpai, Prableen. "The Most Famous Leveraged Buyouts". Investopedia. Investopedia. Retrieved 12 February 2015.
  18. ↑ Stempel, Jonathan (November 15, 2007). "U.S. payment processor First Data cuts 1,700 jobs". Reuters. Retrieved 2010-01-14.
  19. ↑ Swedberg, Claire. "At Democratic Convention, First Data Corp. Showed Off Its GO-Tag". RFID Journal. RFID Journal. Retrieved 5 March 2015.
  20. ↑ R. Kelly Rainer; Casey G. Cegielski (12 April 2010). Introduction to Information Systems: Enabling and Transforming Business. John Wiley & Sons. pp. 1–. ISBN 978-0-470-47352-8.
  21. ↑ Aamoth, Doug. "How the New ‘Google Wallet’ Mobile Payment System Works". TIME. TIME. Retrieved 5 March 2015.
  22. ↑ FITZGERALD, KATE. "With Google Wallet, First Data Takes On ‘Trust’ Role". Payments Source. Payments Source. Retrieved 5 March 2015.
  23. ↑ "Allied Irish Bank And First Data Announce Launch Of AIB Merchant Services". Retrieved 2010-01-14.
  24. ↑ "ICICI Bank sells POS business to First Data for $80 million". The Times Of India. December 24, 2009. Retrieved 2011-06-26.
  25. ↑ "First Data Quietly Buys Payments Startup Clover; Launches Point Of Sale Platform For Merchants". TechCrunch.
  26. ↑ "First Data Acquires Cardless Customer Loyalty Startup Perka". allthingsd.com.
  27. ↑ "Payments enabler First Data enters gift card business with Gyft acquisition". VentureBeat.
  28. ↑ "First Data Corp. names Joe Forehand as interim CEO". Denver Post. Denver Post. Retrieved 5 March 2015.
  29. ↑ "First Data hires Jonathan Judge as CEO". Atlanta Business Chronicle. Atlanta Business Chronicle. Retrieved 5 March 2015.
  30. ↑ "Ed Labry named interim CEO of First Data". Memphis Business Journal. Memphis Business Journal. Retrieved 5 March 2015.
  31. ↑ Stewart, John. "First Data Chief Bisignano Hails New Spirit of Innovation, Asks To Be ‘Graded’". Digital Transactions. Digital Transactions. Retrieved 12 February 2015.
  32. ↑ ROUMELIOTIS, GREG. "KKR doubles down on First Data, leading $3.5 billion investment". Reuters. Reuters. Retrieved 12 February 2015.
  33. ↑ Carey, David. "KKR’s First Data Hires Former Citigroup Banker Gelb, Rosman". Bloomberg. Bloomberg. Retrieved 12 February 2015.
  34. ↑ MILLER, RICH. "Mike Manos Moves From AOL to First Data". Data Center Knowledge. Data Center Knowledge. Retrieved 12 February 2015.
  35. ↑ Burger, Kathy. "Impact of Chiarello's Departure on JPMorgan Chase's IT Strategy Unclear". Banks Systems & Technology. InformationWeek. Retrieved 12 February 2015.
  36. ↑ "First Data Appoints Gretchen Garrigues as Chief Marketing Officer". Reuters. Retrieved 12 February 2015.
  37. ↑ "Christopher Augustin Joins First Data As Chief Information Officer". YahooFinance. Businesswire. Retrieved 12 February 2015.
  38. ↑ HEUN, DAVID. "First Data to Use Visa's Common Application ID for EMV Debit Routing". Payments Source. Payments Source. Retrieved 5 March 2015.
  39. ↑ Primack, Dan. "Why KKR is doubling down on First Data". Fortune. Fortune. Retrieved 12 February 2015.
  40. ↑ Sender, Henny. "KKR seeks to make the numbers work at First Data". Financial Times. Financial Times. Retrieved 12 February 2015.
  41. ↑ "First Data Launches Bin, the New Electronic Payment Solution for Brazil". YahooFinance. Businesswire. Retrieved 12 February 2015.
  42. ↑ Woodward, Kevin. "Payment Processors Hold Key Tokenization Role In Apple Pay". Digital Transactions. Digital Transactions. Retrieved 5 March 2015.
  43. ↑ "Enhanced TransArmor® Solution for Small Businesses Means More Protection for Customers at the Swipe". YahooFinance. Businesswire. Retrieved 12 February 2015.
  44. ↑ Macinas, Melanie. "First Data Teams up with Capgemini to Develop Next Generation Payment Solutions". Payment Week. Payment Week. Retrieved 5 March 2015.
  45. ↑ Woodward, Kevin. "VeriFone and First Data Team Up on Integrated POS System Security Effort". Digital Transactions. Digital Transactions. Retrieved 5 March 2015.
  46. ↑ SIDEL, ROBIN. "First Data Reports First Quarterly Profit in More Than Seven Years". The Wall Street Journal. The Wall Street Journal. Retrieved 17 February 2015.
  47. ↑ SCHUMAN, EVAN. "First Data's Gift Card Deal Adds Data Power to Its Digital Offering". PaymentsSource. PaymentsSource. Retrieved 16 October 2015.
  48. ↑ Lunden, Ingrid. "First Data Buys Spree Commerce To Move Into Open Source Payments Technology". TechCrunch. TechCrunch. Retrieved 16 October 2015.
  49. ↑ DEMOS, TELIS; BEILFUSS, LISA. "First Data to Raise Up to $3.7 Billion in IPO". Wall Street Journal. Wall Street Journal. Retrieved 16 October 2015.
  50. ↑ Barinka, Alex. "First Data Seeks to Raise as Much as $3.2 Billion in IPO". Bloomberg. Bloomberg. Retrieved 16 October 2015.
  51. ↑ Barinka, Alex. "First Data Said to Seek $2.5 Billion in Year's Biggest U.S. IPO". Bloomberg. Bloomberg. Retrieved 16 October 2015.
  52. ↑ Barinka, Alex. "First Data, Albertsons Revise IPO Ambitions as Investors Balk". Bloomberg. Bloomberg. Retrieved 16 October 2015.
  53. ↑ "City Council Districts" (PDF). City of Sandy Springs. Retrieved July 4, 2009.
  54. ↑ "Contact".
  55. ↑ "Contact Us". firstdata.com. Archived from the original on 19 June 2000.
  56. ↑ "City Boundary Map". City of Greenwood Village. Retrieved December 9, 2009.
  57. ↑ "First Data moving HQ to Atlanta". Denver Business Journal.
  58. 1 2 "(Press Release) U.S. Chamber of Commerce Foundation Announces 4th Annual Hiring Our Heroes Award Winners". US Chamber of Commerce Foundation. Retrieved 12 February 2015.
  59. ↑ "CORPORATE EQUALITY INDEX 2O15" (PDF). Human Rights Campaign Foundation. Human Rights Campaign Foundation. Retrieved 17 February 2015.
  60. ↑ Botnick, Mark. "First Data Chairman and CEO Frank Bisignano Announces $7 Million Partnership with the Institute for Veterans and Military Families Housed at Syracuse University". Syracuse University. Syracuse University. Retrieved 16 October 2015.
  61. ↑ "DiversityInc’s 25 Noteworthy Companies". DiversityInc. DiversityInc. Retrieved 16 October 2015.

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