List of Airport Service Quality Award winners

Seoul's Incheon International Airport has won "Best Airport Worldwide" on every occasion.

This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]

Best Airport Worldwide

Year 1st 2nd 3rd
2006[2] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport
2007[3] South Korea Incheon International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2008[4] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2009[5] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2010[6] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2011[7] South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing International Airport

Best Airport by Region

Africa

Year 1st 2nd 3rd 4th 5th
2006a United Arab Emirates Abu Dhabi International Airport South Africa Cape Town International Airport Qatar Hamad International Airport N/A N/A
2007 South Africa O. R. Tambo International Airport South Africa Cape Town International Airport South Africa Durban International Airport N/A N/A
2008 South Africa George Airport South Africa Port Elizabeth Airport South Africa Cape Town International Airport N/A N/A
2009 South Africa George Airport South Africa O.R. Tambo International Airport Egypt Cairo International Airport N/A N/A
2010 South Africa Cape Town International Airport Egypt Cairo International Airport South Africa O.R. Tambo International Airport N/A N/A
2011 South Africa Cape Town International Airport Egypt Cairo International Airport South Africa Durban International Airport N/A N/A
2012 South Africa Cape Town International Airport South Africa Durban International Airport Egypt Cairo International Airport Mauritius Sir Seewoosagur Ramgoolam International Airport South Africa O.R. Tambo International Airport
2013 South Africa Cape Town International Airport South Africa Durban International Airport Mauritius Sir Seewoosagur Ramgoolam International Airport Egypt Cairo International Airport South Africa O.R. Tambo International Airport
2014 Mauritius Sir Seewoosagur Ramgoolam International Airport South Africa Durban International Airport South Africa Cape Town International Airport South Africa O.R. Tambo International Airport Kenya Jomo Kenyatta International Airport

Asia - Pacific

Year 1st 2nd 3rd 4th 5th
2006 South Korea Incheon International Airport Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport N/A N/A
2007 South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport N/A N/A
2008 South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport N/A N/A
2009 South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport N/A N/A
2010 South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport N/A N/A
2011 South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing Capital International Airport N/A N/A
2012 South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing Capital International Airport India Indira Gandhi International Airport Hong Kong Hong Kong International Airport
2013 South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing Capital International Airport China Shanghai Pudong International Airport India Indira Gandhi International Airport
2014 South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing Capital International Airport China Haikou Meilan International Airport India Indira Gandhi International Airport

Europe

Year 1st 2nd 3rd 4th 5th
2006 Switzerland Zürich Airport Belgium Brussels Airport Finland Helsinki Airport
Portugal Francisco de Sá Carneiro Airport
N/A N/A
2007 Portugal Francisco de Sá Carneiro Airport Switzerland Zürich Airport Finland Helsinki Airport
Germany Munich Airport
N/A N/A
2008 Switzerland Zürich Airport United Kingdom Southampton Airport Portugal Francisco de Sá Carneiro Airport N/A N/A
2009 Iceland Keflavík International Airport Switzerland Zürich Airport Portugal Francisco de Sá Carneiro Airport N/A N/A
2010 Malta Malta International Airport Portugal Francisco de Sá Carneiro Airport Switzerland Zürich Airport N/A N/A
2011 Malta Malta International Airport United Kingdom Edinburgh Airport Portugal Francisco de Sá Carneiro Airport N/A N/A
2012 Russia Sheremetyevo International Airport Malta Malta International Airport United Kingdom Edinburgh Airport Iceland Keflavík International Airport Switzerland Zürich Airport
2013 Russia Sheremetyevo International Airport Switzerland Zürich Airport Portugal Francisco de Sá Carneiro Airport Iceland Keflavík International Airport Malta Malta International Airport
2014 Iceland Keflavík International Airport Russia Sheremetyevo International Airport Portugal Francisco de Sá Carneiro Airport Malta Malta International Airport Switzerland Zürich Airport
2015 Russia Pulkovo Russia Sochi Russia Sheremetyevo International Airports

Latin America & Caribbean

Year 1st 2nd 3rd 4th 5th
2007 Ecuador José Joaquín de Olmedo International Airport Costa Rica Juan Santamaría International Airport Mexico Mexico City International Airport N/A N/A
2008 Ecuador José Joaquín de Olmedo International Airport Mexico Cancún International Airport Costa Rica Juan Santamaría International Airport N/A N/A
2009 Mexico Cancún International Airport Ecuador José Joaquín de Olmedo International Airport Barbados Grantley Adams International Airport N/A N/A
2010 Mexico Cancún International Airport Ecuador José Joaquín de Olmedo International Airport Costa Rica Juan Santamaría International Airport N/A N/A
2011 Mexico Cancún International Airport Ecuador José Joaquín de Olmedo International Airport Costa Rica Juan Santamaría International Airport N/A N/A
2012 Mexico Cancún International Airport Ecuador José Joaquín de Olmedo International Airport Jamaica Sangster International Airport Costa Rica Juan Santamaría International Airport Barbados Grantley Adams International Airport
2013 Ecuador José Joaquín de Olmedo International Airport Mexico Cancún International Airport Jamaica Sangster International Airport The Bahamas Lynden Pindling International Airport Mexico Licenciado Gustavo Díaz Ordaz International Airport
2014 Ecuador José Joaquín de Olmedo International Airport Ecuador Mariscal Sucre International Airport Mexico Cancún International Airport The Bahamas Lynden Pindling International Airport Dominican Republic Las Américas International Airport

Middle East

Year 1st 2nd 3rd 4th 5th
2006a United Arab Emirates Abu Dhabi International Airport South Africa Cape Town International Airport Qatar Hamad International Airport N/A N/A
2007 Israel Ben Gurion Airport Qatar Hamad International Airport United Arab Emirates Abu Dhabi International Airport N/A N/A
2008 Israel Ben Gurion Airport United Arab Emirates Abu Dhabi International Airport Qatar Hamad International Airport N/A N/A
2009 Israel Ben Gurion Airport United Arab Emirates Dubai International Airport United Arab Emirates Abu Dhabi International Airport N/A N/A
2010 United Arab Emirates Dubai International Airport United Arab Emirates Abu Dhabi International Airport Israel Ben Gurion Airport N/A N/A
2011 United Arab Emirates Dubai International Airport United Arab Emirates Abu Dhabi International Airport Israel Ben Gurion Airport N/A N/A
2012 United Arab Emirates Abu Dhabi International Airport United Arab Emirates Dubai International Airport Qatar Hamad International Airport Israel Ben Gurion Airport Bahrain Bahrain International Airport
2013 United Arab Emirates Abu Dhabi International Airport United Arab Emirates Dubai International Airport Qatar Hamad International Airport Israel Ben Gurion Airport Jordan Queen Alia International Airport
2014 Jordan Queen Alia International Airport United Arab Emirates Abu Dhabi International Airport Israel Ben Gurion Airport Qatar Hamad International Airport United Arab Emirates Dubai International Airport

^a In 2006, the category was called "Africa - Middle East".

North America

Year 1st 2nd 3rd 4th 5th
2006 United States Dallas/Fort Worth International Airport Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport
United States Detroit Metropolitan Wayne County Airport
N/A N/A
2007 United States Dallas/Fort Worth International Airport Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport N/A N/A
2008 Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport United States Austin–Bergstrom International Airport N/A N/A
2009 United States Austin–Bergstrom International Airport Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport N/A N/A
2010 United States Indianapolis International Airport Canada Ottawa Macdonald–Cartier International Airport United States Austin–Bergstrom International Airport N/A N/A
2011 Canada Ottawa Macdonald–Cartier International Airport United States Indianapolis International Airport Canada Halifax Stanfield International Airport N/A N/A
2012 United States Indianapolis International Airport Canada Ottawa Macdonald–Cartier International Airport United States Tampa International Airport United States Sacramento International Airport United States Jacksonville International Airport
2013 United States Indianapolis International Airport Canada Ottawa Macdonald–Cartier International Airport United States Tampa International Airport United States Sacramento International Airport United States Jacksonville International Airport
2014 United States Indianapolis International Airport United States Tampa International Airport United States Jacksonville International Airport United States Sacramento International Airport Canada Ottawa Macdonald–Cartier International Airport

Best Airport by Size

Over 40 million

Year 1st 2nd 3rd 4th 5th
2006 Hong Kong Hong Kong International Airport United States Dallas/Fort Worth International Airport United States Denver International Airport N/A N/A
2007 Hong Kong Hong Kong International Airport United States Dallas/Fort Worth International Airport United States Denver International Airport N/A N/A
2008 Hong Kong Hong Kong International Airport United States Dallas/Fort Worth International Airport China Beijing Capital International Airport N/A N/A
2009 Hong Kong Hong Kong International Airport China Beijing Capital International Airport United States Denver International Airport N/A N/A
2010 Hong Kong Hong Kong International Airport China Beijing Capital International Airport United Arab Emirates Dubai International Airport N/A N/A
2011 Singapore Singapore Changi Airport China Beijing Capital International Airport Hong Kong Hong Kong International Airport N/A N/A
2012 Singapore Singapore Changi Airport China Beijing Capital International Airport Hong Kong Hong Kong International Airport China Shanghai Pudong International Airport China Guangzhou Baiyun International Airport
2013 Singapore Singapore Changi Airport China Beijing Capital International Airport China Shanghai Pudong International Airport Hong Kong Hong Kong International Airport China Guangzhou Baiyun International Airport
2014 South Korea Incheon International Airport Singapore Singapore Changi Airport China Beijing Capital International Airport China Shanghai Pudong International Airport Hong Kong Hong Kong International Airport

25-40 million

Year 1st 2nd 3rd 4th 5th
2006 South Korea Incheon International Airport Singapore Singapore Changi Airport United States Detroit Metropolitan Wayne County Airport N/A N/A
2007 South Korea Incheon International Airport Singapore Singapore Changi Airport United States Detroit Metropolitan Wayne County Airport N/A N/A
2008 South Korea Incheon International Airport Singapore Singapore Changi Airport United States Minneapolis–Saint Paul International Airport N/A N/A
2009 South Korea Incheon International Airport Singapore Singapore Changi Airport Japan Narita International Airport N/A N/A
2010 South Korea Incheon International Airport Singapore Singapore Changi Airport China Shanghai Pudong International Airport N/A N/A
2011 South Korea Incheon International Airport India Indira Gandhi International Airport India Chhatrapati Shivaji International Airport N/A N/A
2012 South Korea Incheon International Airport India Indira Gandhi International Airport India Chhatrapati Shivaji International Airport Japan Narita International Airport China Shanghai Hongqiao International Airport
2013 South Korea Incheon International Airport India Indira Gandhi International Airport Taiwan Taoyuan International Airport China Shanghai Hongqiao International Airport India Chhatrapati Shivaji International Airport
2014 India Indira Gandhi International Airport Taiwan Taoyuan International Airport China Chongqing Jiangbei International Airport China Shanghai Hongqiao International Airport India Chhatrapati Shivaji International Airport

15-25 million

Year 1st 2nd 3rd 4th 5th
2006 Malaysia Kuala Lumpur International Airport United States San Diego International Airport Switzerland Zürich Airport N/A N/A
2007 Malaysia Kuala Lumpur International Airport United States San Diego International Airport Switzerland Zürich Airport N/A N/A
2008 Taiwan Taoyuan International Airport Switzerland Zürich Airport United States San Diego International Airport N/A N/A
2009 United States Baltimore–Washington International Airport Taiwan Taoyuan International Airport China Shenzhen Bao'an International Airport N/A N/A
2010 South Korea Gimpo International Airport India Chhatrapati Shivaji International Airport Canada Vancouver International Airport N/A N/A
2011 South Korea Gimpo International Airport China Chongqing Jiangbei International Airport China Hangzhou Xiaoshan International Airport N/A N/A
2012 South Korea Gimpo International Airport China Chongqing Jiangbei International Airport Taiwan Taoyuan International Airport China Hangzhou Xiaoshan International Airport United States Tampa International Airport
2013 South Korea Gimpo International Airport China Chongqing Jiangbei International Airport United States Tampa International Airport United States Salt Lake City International Airport Switzerland Zürich Airport
2014 South Korea Gimpo International Airport China Wuhan Tianhe International Airport China Hangzhou Xiaoshan International Airport Mexico Cancún International Airport United States Tampa International Airport

5-15 million

Year 1st 2nd 3rd 4th 5th
2006 Japan Chūbu Centrair International Airport Australia Adelaide Airport Finland Helsinki Airport
New Zealand Christchurch International Airport
N/A N/A
2007 Japan Chūbu Centrair International Airport Israel Ben Gurion Airport New Zealand Auckland Airport N/A N/A
2008 Japan Chūbu Centrair International Airport Israel Ben Gurion Airport United States Austin–Bergstrom International Airport N/A N/A
2009 India Rajiv Gandhi International Airport United States Austin–Bergstrom International Airport Mexico Cancún International Airport N/A N/A
2010 India Rajiv Gandhi International Airport Japan Chūbu Centrair International Airport United States Indianapolis International Airport N/A N/A
2011 Japan Chūbu Centrair International Airport Mexico Cancún International Airport India Rajiv Gandhi International Airport N/A N/A
2012 Japan Chūbu Centrair International Airport India Rajiv Gandhi International Airport China Tianjin Binhai International Airport China Wuhan Tianhe International Airport China Sanya Phoenix International Airport
2013 China Haikou Meilan International Airport India Rajiv Gandhi International Airport China Tianjin Binhai International Airport China Wuhan Tianhe International Airport China Harbin Taiping International Airport
2014 China Haikou Meilan International Airport China Sanya Phoenix International Airport India Rajiv Gandhi International Airport China Tianjin Binhai International Airport China Changchun Longjia International Airport

Fewer than 5 million

Year 1st 2nd 3rd 4th 5th
2006 Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport Portugal Francisco de Sá Carneiro Airport N/A N/A
2007 Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport Ecuador José Joaquín de Olmedo International Airport N/A N/A
2008 Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport Ecuador José Joaquín de Olmedo International Airport N/A N/A
2009 Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport United States Portland International Jetport N/A N/A
2010 Canada Ottawa Macdonald–Cartier International Airport Canada Halifax Stanfield International Airport Ecuador José Joaquín de Olmedo International Airport N/A N/A
2011 Ecuador José Joaquín de Olmedo International Airport Canada Ottawa Macdonald–Cartier International Airport Canada Halifax Stanfield International Airport N/A N/A
2012b China Hohhot Baita International Airport Ecuador José Joaquín de Olmedo International Airport Canada Ottawa Macdonald–Cartier International Airport Thailand Chiang Mai International Airport Canada Winnipeg James Armstrong Richardson International Airport
2013b China Changchun Longjia International Airport Ecuador José Joaquín de Olmedo International Airport Canada Ottawa Macdonald–Cartier International Airport Canada Halifax Stanfield International Airport United States Gerald R. Ford International Airport
2014b Ecuador José Joaquín de Olmedo International Airport Mauritius Sir Seewoosagur Ramgoolam International Airport Canada Ottawa Macdonald–Cartier International Airport The Bahamas Lynden Pindling International Airport India Sardar Vallabhbhai Patel International Airport

^b Since 2012 the category is called "2-5 million".

Best Improvement

Year Africa Asia Pacific Europe Latin America & Caribbean Middle East North America
2007 United Kingdom Aberdeen Airport
2008 China Beijing Capital International Airport
2009 Egypt Cairo International Airport India Indira Gandhi International Airport Portugal João Paulo II Airport Mexico Cancún International Airport United Arab Emirates Abu Dhabi International Airport United States Cleveland Hopkins International Airport
2010 South Africa Cape Town International Airport China Shanghai Hongqiao International Airport United Kingdom Bournemouth Airport Costa Rica Juan Santamaría International Airport United Arab Emirates Dubai International Airport Canada Vancouver International Airport
2011 South Africa East London Airport China Chongqing Jiangbei International Airport Spain Palma de Mallorca Airport Ecuador José Joaquín de Olmedo International Airport United Arab Emirates Dubai International Airport Canada Montréal–Pierre Elliott Trudeau International Airport
2012 Kenya Moi International Airport China Sanya Phoenix International Airport Portugal Faro Airport Dominican Republic Las Américas International Airport United Arab Emirates Abu Dhabi International Airport Canada Winnipeg James Armstrong Richardson International Airport
2013 South Africa East London Airport India Netaji Subhas Chandra Bose International Airport Sweden Göteborg Landvetter Airport The Bahamas Lynden Pindling International Airport Jordan Queen Alia International Airport United States San Antonio International Airport
2014 Mauritius Sir Seewoosagur Ramgoolam International Airport India Netaji Subhas Chandra Bose International Airport Russia Pulkovo Airport Dominican Republic Las Américas International Airport Jordan Queen Alia International Airport United States San Antonio International Airport

Best Domestic Airport

This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.

Year 1st 2nd 3rd
2006 United States Austin–Bergstrom International Airport Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport
2007 Canada Halifax Stanfield International Airport United States Austin–Bergstrom International Airport Canada Ottawa Macdonald–Cartier International Airport
2008 Japan Chūbu Centrair International Airport Canada Halifax Stanfield International Airport Canada Ottawa Macdonald–Cartier International Airport

Best Regional Airport

This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.

Year Africa Europe Latin America & Caribbean North America Asia Pacific
2010 South Africa George Airport United Kingdom Humberside Airport Barbados Grantley Adams International Airport Canada Québec City Jean Lesage International Airport N/A
2011 South Africa Upington Airport Iceland Keflavík International Airport Mexico General Rafael Buelna International Airport Canada Québec City Jean Lesage International Airport N/A
2012 South Africa Upington Airport Republic of Macedonia Skopje "Alexander the Great" Airport N/A Canada Victoria International Airport N/A
2013 South Africa Upington Airport Republic of Macedonia Skopje "Alexander the Great" Airport Mexico General Rafael Buelna International Airport Canada Québec City Jean Lesage International Airport India Netaji Subhas Chandra Bose International Airport
2014 South Africa Upington Airport Spain Murcia–San Javier Airport Mexico Bachigualato Federal International Airport Canada Victoria International Airport Malaysia Langkawi International Airport

Airport People Awards

This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.

Year Africa - Middle East Americas Asia Pacific Europe
2006 United Arab Emirates Abu Dhabi International Airport Canada Halifax Stanfield International Airport South Korea Incheon International Airport Belgium Brussels Airport
2007 N/A Canada Halifax Stanfield International Airport South Korea Incheon International Airport United Kingdom Southampton Airport
2008 N/A Canada Halifax Stanfield International Airport South Korea Incheon International Airport United Kingdom Southampton Airport

References

  1. "World's best airports announced – Asia dominates" CNN Go. 15 February 2012. Retrieved 12 April 2012
  2. "ASQ Award Winners 2006". ACI. Retrieved 14 February 2015.
  3. "ASQ Award Winners 2007". ACI. Retrieved 14 February 2015.
  4. "ASQ Award Winners 2008". ACI. Retrieved 14 February 2015.
  5. "ASQ Award Winners 2009". ACI. Retrieved 14 February 2015.
  6. "ASQ Award Winners 2010". ACI. Retrieved 14 February 2015.
  7. "ASQ Award Winners 2011". ACI. Retrieved 14 February 2015.

External links

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