Sword Ciboodle
| Private | |
| Industry | Software |
| Founded | 1986 |
| Headquarters | India of Inchinnan, Renfrewshire, Scotland |
Key people | Mike Hughes (COO), Steven Thurlow (CTO) |
| Products | Ciboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live |
Number of employees | 300 staff located across 5 continents |
| Website | www.sword-ciboodle.com |
Sword Ciboodle is a provider of Customer Relationship Management (CRM) software solutions based in Scotland with regional offices across North America, South Africa and Asia Pacific.[1]
The company consistently appears in both Forrester Research's Wave and Gartner Research's Magic Quadrant reports as an industry leader in Customer Relationship Management.[2][3]
Clients include Sears, Sony, Vistaprint, JP Morgan Chase, Admiral and Eskom.[4]
Sword Ciboodle is headquartered in India of Inchinnan,[5] an art deco listed building near Glasgow airport.
History
Sword Ciboodle were previously known as Graham Technology plc,[1] co-founded in 1986 by Dr. Iain M. Graham.[5]
On 31 March 2008 Sword Group announced it was acquiring Graham Technology and their Ciboodle product.[6] The company thus became Sword Ciboodle.[1][5][7]
On 9 July 2012 Sword Group agreed to sell Ciboodle to KANA Software.[8]
Solutions
Sword Ciboodle is modular CRM software for contact centers.[4][9][10][11][12][13] The products work across multiple social channels.
The Ciboodle platform consists of:
- Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history.
- Ciboodle Flow is the Workflow engine for business process automation.
- Ciboodle Live is the Self-service software.
- Ciboodle Crowd provides a social networking service to customers.
Competitors
Competitors include:[1]
- Peoplesoft
- Pegasystems (who bought Chordiant in March 2010).
- Oracle (who bought RightNow Technologies in October 2011).
- SAP
References
- 1 2 3 4 "Independent Sword Ciboodle Software Review". CRMsearch.com. Retrieved 2012-02-04.
- ↑ Band, William & Kobielus, James. "The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010". Forrester Research. 19 July 2010. Retrieved 2012-02-05.
- ↑ Maoz, Michael. "Magic Quadrant for CRM Customer Service Contact Centers". Gartner Research. 15 April 2011. Retrieved 2012-02-05.
- 1 2 Klie, Leonard. "The 2011 CRM Service Awards: Rising Stars". CRM magazine. March 2011. Volume 13. No. 3. Page 33. Retrieved 2012-02-04.
- 1 2 3 "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek. Retrieved 2012-02-03.
- ↑ "SWORD ACQUIRES LEADING GLOBAL PROCESS CENTRIC CRM SOFTWARE VENDOR, GRAHAM TECHNOLOGY (UK)". Archive News, Sword Group. 31 March 2008. Retrieved 2012-02-05
- ↑ Greenberg, Paul. "Sword Ciboodle - Yes, That's Their Real Name". ZDNet. 19 March 2009. Retrieved 2012-02-03.
- ↑ "kana acquires contact center customer service company ciboodle". Retrieved 10 July 2012.
- ↑ "The Top 10 Call Centre Software". CallCentreHelper.com. 5 November 2008. Retrieved 2012-02-05.
- ↑ "The Top 10 Call Centre Technology for 2009". CallCentreHelper.com. 2 December 2009. Retrieved 2012-02-05.
- ↑ "The 2008 Customer Interaction Solutions Product of the Year Awards". Customer Interaction Solutions magazine. January 2009. Volume 27. No. 9. Retrieved 2012-02-05.
- ↑ Greenberg, Paul. "The CRM Watchlist 2011 Part III: Representing the Pillars". ZDNet. 4 January 2011. Retrieved 2012-02-05.
- ↑ Greenberg, Paul. "CRM Watchlist 2012 - The Winners List". ZDNet. 10 January 2012. Retrieved 2012-02-05.
Further reading
- Rankine, Kate. "Saturday Profile: No bull from a reluctant millionaire". The Telegraph (UK). 16 September 2000. Retrieved 2012-02-03.