Fuze (company)
Private | |
Industry | Unified Communications as a Service (UCaaS) |
Founded | 2006 |
Founders |
Steven Kokinos Derek Yoo |
Headquarters | Cambridge, MA, USA |
Number of locations | 12 |
Key people |
Steven Kokinos (CEO) Derek Yoo (CTO) Andy Byron (president) Don Pratt (CFO) Brian Kardon (CMO) Keith Johnson (CPO) |
Products | Voice calling, audio and video conferencing, chat, analytics |
Number of employees | 700[1] |
Website | fuze.com |
Fuze (formerly Thinking Phone Networks, also formerly known as ThinkingPhones) is a provider of cloud-based Unified Communications as a Service (UCaaS). The company is headquartered in Cambridge, Massachusetts, with offices in New York City; San Francisco; Palo Alto; Seattle; Ottawa, Canada; Amsterdam; London, UK; Paris, France; Switzerland; Singapore; and Portugal.
Products
Fuze's main product combines business voice, video conferencing, text, instant messaging and collaboration apps under a single cloud service delivered both to traditional phone systems and mobile devices.[2][3][4] It runs on a natively-developed platform, and is focused primarily on enterprise and mid-market customers.[5] The company also provides analytics and real-time intelligence, with an expanded version of caller ID that pulls information from a caller's online profiles to provide more information on the caller. The products can integrate with existing enterprise software services, such as Salesforce and Gmail.[1]
As of 2016, the company has approximately 1,500 clients,[6] including Associated Press, Starbucks, Macys.com, Acquia and Marketo.[1] Past clients include Arm & Hammer, John Hancock Financial, Sony and Century 21.[7] Fuze competes with Google, Microsoft and Cisco in offering a combination of phone, videoconferencing, text and related services.[1]
History
Thinking Phone Networks (2006-16)
Thinking Phone Networks was founded in 2006 by Steven Kokinos and Derek Yoo, as an enterprise software company.[1] Kokinos was previously a co-founder of BladeLogic, where Yoo was a product manager.[8] Thinking Phones' initial focus was unifying voice, text and conferencing services through an Internet-based platform.[9][10] Originally marketed as a business VoIP or hosted PBX replacement service for mid-market and enterprise customers, the company expanded its services to provide messaging, presence, video services, collaboration and analytics within the unified communications industry.[8] In 2010, Thinking Phone Networks launched one of the first mobile business phone applications on the iOS store, and later released an Android version of the service.[10]
Thinking Phone Networks took its first venture capital in January 2010, a $1.2 million equity financing from Capstone Partners.[8] Following rounds included $16.5 million in October 2012, led by venture capital firms Advanced Technology Ventures and Bessemer Venture Partners;[7] $10 million in October 2013 from the same firms;[11] and $56.7 million of funding in December 2014, led by Technology Crossover Ventures.[12] In 2016, after raising a new round of $112 million in private financing from Summit Partners, Bessemer Venture Partners and Technology Crossover Ventures, the company brought its total fundraising to over $200 million since its founding.[9]
The company grew from 200 employees at the beginning of 2015 to over 700 by the end of the year.[6]
Rebranding to Fuze (2016-present)
In November 2015, Thinking Phones acquired San Francisco-based cloud voice and video conferencing company FuzeBox,[1][9] which was founded in 1998 by Jeff Cavins as CallWave, a publicly traded company. In 2009, it was taken private and renamed FuzeBox.[13][14]
On February 9, 2016, Thinking Phones announced that it had rebranded itself as Fuze. The name change was intended to indicate that the company had moved beyond exclusively phone-related offerings and to better reflect its core offerings, as a unified platform for voice, video and collaboration.[6][15]
Acquisitions
Starting in 2014, ThinkingPhones began acquiring companies with a purpose of building a full communications stack in the cloud, to provide messaging, phone and video services, along with caller data.[6]
In August 2014, the company acquired Whaleback Managed Services, a provider of cloud-based phone services for medium-sized businesses, re-launching Whaleback's brand name to ThinkingPhones that year.[16][17]
In February 2015, ThinkingPhones acquired Contactive, which provides contact information from a caller, connecting profiles and identities created by people and businesses online and associating them with a telephone number to create an identity graph. Contactive gathers information from sources including Facebook, Twitter, LinkedIn, Google and Yelp.[6][18]
Honors and awards
- 2012 Gartner Unified Communications Leader, Service Magic Quadrant[19]
- 2013 North America Frost & Sullivan Award for Company of the Year[20]
- 2013 Gartner Unified Communications Leader, Service Magic Quadrant[21]
- 2014 TMC Internet Telephony Product of the Year[22]
- 2014 Gartner Unified Communications Leader, Service Magic Quadrant[23]
- 2015 TMC Unified Communications as a Service Product of the Year[24]
See also
References
- 1 2 3 4 5 6 "ThinkingPhones gets $112M, renames itself Fuze to modernize office communication". BetaBoston. 9 February 2016. Retrieved 9 February 2016.
- ↑ "Thinking Phones Upgrades Mobile UCaaS App for Android". Channel Partners Online. 18 August 2014. Retrieved 14 December 2014.
- ↑ Noah Kulwin, "Capital Gains," Re/code, February 14, 2016.
- ↑ Beth Schultz, "ThinkingPhones Takes on Fuze Identity," No Jitter, February 10, 2016.
- ↑ Dave Michels, "Thinking of Phones," No Jitter, January 27, 2015.
- 1 2 3 4 5 Ron Miller, "ThinkingPhones Becomes Fuze and Grabs $112 Million Investment Led By Summit Partners," TechCrunch, February 9, 2016.
- 1 2 "Thinking Phone Networks raises $16.5m in round led by ATV, Bessemer Venture Partners". Boston.com. 4 October 2014. Retrieved 13 December 2014.
- 1 2 3 Galen Moore, "Thinking Phone Networks nabs $1.2M funding," Boston Business Journal, January 21, 2010.
- 1 2 3 Alex Konrad, "Why Boston Startup ThinkingPhones Renamed Itself Fuze After Raising $112 Million," Forbes, February 9, 2016.
- 1 2 Rebecca Strong, "Cambridge's ThinkingPhones Is on a Tear," BostInno, June 15, 2015.
- ↑ "Thinking Phone Networks Raises $10 Million Series C Funding to Grow UCaaS in the Global Market". BostonInno. 13 October 2013. Retrieved 13 December 2014.
- ↑ "ThinkingPhones Calls Up $56M to Unify Communications in the Mobile Age". Xconomy. 3 December 2014. Retrieved 13 December 2014.
- ↑ "#79 Fuzebox," Forbes, February 2013.
- ↑ Sarah Lacy, "Fuze Box: Sitting Pretty with No Public Shareholders and 1.1 Million Users," TechCrunch, August 19, 2009.
- ↑ Bob Brown, “Do the networking company names Ligado, Fuze or Apteligent ring any bells?” Network World, February 10, 2016.
- ↑ "Thinking Phone Networks snaps up Whaleback Managed Services, enhances UCaaS play". FierceTelecom. Retrieved 13 December 2014.
- ↑ Kyle Alspach, "Thinking Phone Networks acquires N.H. firm Whaleback," BetaBoston, August 12, 2014.
- ↑ "ThinkingPhones Acquires Contactive--Telephony Playing Catch-up". Forbes. Retrieved 4 February 2015.
- ↑ "UCaaS Magic Quadrant: Providers not ready for large enterprises". TechTarget, SearchUnified. 11 January 2012. Retrieved 13 December 2014.
- ↑ "Frost & Sullivan Honors Thinking Phone for its Impressive Growth Strategy and Highly Effective Execution". Frost & Sullivan. 9 December 2013. Retrieved 13 December 2014.
- ↑ "Gartner ranks UCaaS leaders". Unified Communications InSights. 9 September 2014. Retrieved 13 December 2014.
- ↑ "Announcing the 2014 INTERNET TELEPHONY Product of the Year Award Winners". TMC News. 23 January 2014. Retrieved 13 December 2014.
- ↑ "Magic Quadrant for Unified Communications as a Service, North America". Gartner. 28 August 2014. Retrieved 13 December 2014.
- ↑ Erik Linask, "Unified Communications Product of the Year Award Winners," Internet Telephony, March 4, 2015.