UST Global

UST Global

"Transforming Lives"
Type	Private
Industry	IT Services
Founded	1998
Founder	Stephen Ross, Founder & 1st CEO [1]
Headquarters	Aliso Viejo, California
Area served	worldwide
Key people	Sajan Pillai, CEO [2][3] Paras Chandaria, Chairman[4][5] Joe Nalkara, President
Number of employees	15,000 [6]
Website	www.ust-global.com

UST Global is a multinational provider of IT services and solutions, headquartered in Aliso Viejo, California,USA.^[7] Stephen J Ross founded UST Global in 1998 in Laguna Hills.^[1] The company has offices in USA, India, Mexico, UK, Malaysia, Philippines, Singapore, and Poland.^[8]

UST Global specializes in Healthcare, Retail & Consumer Goods, Banking & Financial Services, Media & Entertainment, Insurance, Transportation & Logistics and Manufacturing & Utilities.

Sajan Pillai is the Chief Executive Officer of UST Global^[7] and a member of the company’s board of directors.^[9]

Services

Nila building which hosts UST Global office in Technopark, Thiruvananthapuram

UST Global offers services in Engineering services,PCB and Hardware Development, Embedded engineering product development, consulting, tech build, application development, infrastructure, e-commerce, business intelligence, data management, social media solutions, and BPO services.^[6]

Recognitions

Innovation

The company has three "engines of innovation". The Apple Tree Lab is an "innovation gym" where professionals are invited to experiment without fear of mistakes, 'Eureka!' is UST's Idea Management System and 'Open Minds' is a collaboration space on the Web. Forrester Research, in its "Maximising Innovation from ERP Service Providers; Insights from Nasscom 2010" report, noted that: "Companies like UST Global allow their employees to spend part of their time in a research lab, developing user cases for new technologies."^[10][11][12] UST Global won the ‘Most Innovative Emerging Corporation Award’ at the International Business Awards 2012 held in New Delhi.^[13]

Acquisition

In March 2012, UST Global acquired Andare, a company engaged in developing mobile solutions for large enterprise CRM applications. Andare's iDispatch product is an enterprise mobility solution for the field services industry.^{[14] [15]}

Mexico Outsourcing

UST Global has tied up with Centro Fox, presidential library and learning centre in Mexico, to facilitate entry into Latin America. Former Mexican President Vicente Fox, spearheads Centro Fox activities.^[16][17]

UST Global Campus

UST Global's campus model.

UST Global's campus model.

Thiruvananthapuram

UST Global has started its expansion plans in Thiruvananthapuram with the construction of an own campus, near Technopark.^[18] The proposed campus is spread over 36 acres (150,000 m²). The campus will also feature a 12-acre (49,000 m²) waterbody channeling through the various blocks of the campus.

Kochi

UST Global has facility in Info park (Lulu Cyber Tower, Carnival, Vismya ),Kochi, Kerala.^[19]

Chennai

UST Global also has a facility in ASV Suntech Park, Mettukuppam, Chennai.

Bangalore

UST Global opened a new facility in Prestige Shantiniketan, ITPL, Bangalore in 2012.^[20]

Gurgaon

UST Global opened its telecom COE in Gurgaon in 2013.^[21]

Timeline

Bhavani building which hosts UST Global office in Technopark, Thiruvananthapuram

Timo Glock's VR-01 on display in partner UST Global's Thiruvananthapuram office.

• 1998: Stephen Ross founded the company in California^[1]
• 1999: Started Indian operations in Thiruvananthapuram
• 1999: Acquired Pinnacle Consulting.
• 1999: Magnecomp International, a division of the Singapore Listed Magnecomp Corporation, acquires an interest in UST. G. A. Menon becomes the company's Non-Executive Chairman.^[22]
• 2000: Mr. Ross brings UST Global their first Fortune 100 customer.
• 2001: Becomes the fastest company to be accredited with SEI CMM level 5
• 2002: Dan Gupta joined UST Global as its CEO.^[4]
• 2003: Expanded operations with centers in Chicago and New York.
• 2004: Expanded operations with center in Malaysia.
• 2005: Acquired eBuilt Inc^[23]
• 2005: Assessed at SEI CMMI Level 5 and PCMM Level 5.
• 2005: Opened BPO operations in Chennai.
• 2006: Acquired Canada-based QA Labs Inc.^[24]
• 2006: Initiated European operations with set up of UK office
• 2006: Acquired 36 acres (150,000 m²) of land for exclusive campus in Thiruvananthapuram.^[25]
• 2007: Announced USD 130 million expansion plan.^[26]
• 2007: Expanded operations with new centers in Kochi and Makati City.
• 2007: Entered the 2007 North American Offshore Applications Services Magic Quadrant.
• 2007: Ranked among Best Green Outsourcers of 2007.
• 2007: Profiled in Independent Research Firm Report on mid-tier Providers by Forrester Research, Inc.
• 2008: Ranked second on the 2007 Top 20 Outsourced Software Testing & QA Vendors Report.
• 2008: Ranked first for Legacy Modernization Services.
• 2008: Positioned among the 21 companies in the 2008 North American Offshore Applications Services Magic Quadrant.
• 2009: Established GenShare, a joint venture with GE.
• 2009: Expanded operations with new delivery centre in Chile.
• 2010: Partnered Virgin Racing Formula One team for the 2010 season.^[27]
• 2011: UST Global Forms Innovation Lab Partnership with CCH.^[28]
• 2012: UST Global Acquires Andare.^[15]
• 2012: UST Global partners with Kony, Vidyo, Apperian to build on its mobile strategy.^[29]
• 2012: UST Global opens fourth US Domestic Sourcing Center Dallas Metro area, Texas.^[30]
• 2012: UST Global starts operations in Mexico.^[31]
• 2012: UST Global’s iDispatch earns the Vidyo Excellence Award for Customer Service ^[32]
• 2014: Became the principal sponsor of the Chennai Super Kings for three years.^[33]

Controversy

In early 2008, California arbitrators ruled that US Technology Resources, LLC must pay Stephen J. Ross US $7.5 million for his founding interest in the company. The company had disputed the extent of Ross's actual contributions. The arbitration award was then confirmed by the Los Angeles Superior Court and judgment entered in Ross' favor.^[34]

References

1. "Breach of contract, capital contributions, final buy-out". Los Angeles Daily Journal. 22 February 2008.
2. "About UST Global : Leadership Team". UST Global.
3. "UST to empower Saudi women". Deccan Chronicle. Jul 22, 2013.
4. "'India can be the services capital of the world'". Rediff.com. Jan 7, 2008.
5. "Satendra M. Gupta Chairman, UST Global, Inc.". Bloomberg Businessweek.
6. Uttara Choudhury (Jul 11, 2013). "UST Global to hire 3,000 engineers for its new $100 mn India campus". First Post.
7. "Kerala's IT firm CEO gets international acclaim". Business Standard. July 11, 2013.
8. "About UST-Global : Contact Us". UST-Global.
9. "Jobs, Technology, and Training An Interview with Sajan Pillai, Chief Executive Officer, UST Global". Leaders Magazine.
10. "Ideas take the floor". The Hindu Business Line.
11. In the News section of UST Global
12. Forrester's Report on Maximizing Innovation from ERP Service Providers; Insights from NASCOM 2010”
13. "UST Global wins ‘Most Innovative Emerging Corporation Award’". The New Indian Express. 14 June 2012.
14. "UST Global buys Andare". The Hindu. March 20, 2012.
15. UST Global Acquires Andare;Acquisition to Result in a Suite of Mobile Products Based on Andare’s Award-Winning iDispatch Platform
16. "Mexico Can Be India's Entry Point To Latin America". Businessworld. 15 Oct 2012.
17. "Technology spend rises during troubled times: UST Global". The Hindu Business Line. February 4, 2013.
18. "UST Global & Cisco pact for Smart Campus". Deccan Herald. August 31, 2013.
19. "Global IT firm unveils facility in Kochi". Silicon India. 28 February 2011.
20. "UST Global sets up new unit in Bangalore". Business Line. 20 February 2012.
21. "UST Global Expands its India Presence with Telecom Center of Excellence in Gurgaon". Telegraph India. 22 August 2013.
22. "US SOFT". Time4Education.
23. "US Technology to buy eBuilt". The Hindu Business Line. February 11, 2005.
24. "US Technology acquires QA Labs". The Hindu Business Line. July 14, 2006.
25. "Measures to create more IT jobs". The Hindu. May 20, 2006.
26. "UST Global parks $130 m in Technopark, eyes South's tier-2 cities". The Financial Express. Oct 23, 2007.
27. "UST Global to partner Virgin Racing for F1". The Economic Times. Feb 19, 2010.
28. UST Global Forms Innovation Lab Partnership with CCH
29. UST Global Alliance and Partnerships - Kony, Vidyo, Andare, Apperian
31. Vicente Fox visits headquarters of Aliso Viejo company
32. UST Global’s iDispatch earns the Vidyo Excellence Award for Customer Service
33. "UST Global signs three-year sponsorship deal with CSK". Business Standard. Retrieved 9 October 2014.
34. Holland & Knight Secures $7.5 Million Award for Steve Ross in Arbitration Over Interest in IT Outsourcing Company