Airports Council International

Official logo of the ACI.

Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports’ interests with governments and international organizations, develops standards, policies and recommended practices for airports, and it provides information and training opportunities to raise the standards around the world. It aims to provide the public a safe, secure, efficient and an environmentally responsible air transport system.

It is governed by the ACI Governing Board. ACI World is located in Montreal, Canada. ACI works on a daily basis with the International Civil Aviation Organization (ICAO) and is a member of the Air Transport Action Group (ATAG).

Background

In 2012, ACI member airports worldwide handled 5.7 billion arriving and departing passengers, 92.5 million metric tonnes of cargo and 79 million movements.

ACI reported 573 members operating 1751 airports in 174 countries and territories, representing over 95 percent of global airport traffic. ACI regular members are owners or operators, other than airlines, of one or more civil airports with commercial air services.

Regional offices

• ACI-North America: Washington, D.C. (with a Canadian Division satellite office in Ottawa)
• ACI-Europe: Brussels, Belgium
• ACI-Latin America and Caribbean: Quito, Ecuador
• ACI Asia-Pacific: Hong Kong – encompassing mainland Asia, Australasia, Indonesian Archipelago, the island nations in the Pacific Ocean, Vancouver (Canada), San Francisco (USA) and Hawaii (USA).
• ACI-Africa: Casablanca, Morocco

Airport Service Quality Awards

The ACI gives out the Airport Service Quality Awards (ASQ), based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Along with the World Airport Awards by Skytrax, it is considered one of the most prestigious accolades in the industry.^[1]

The awards are given out in five categories:

• Best Airport by Region
• Best Airport by Size
• Best Regional Airport
• Best Improvement

Best Airport Worldwide

Year	1st	2nd	3rd
2006[2]	Incheon International Airport	Hong Kong International Airport	Kuala Lumpur International Airport
2007[3]	Incheon International Airport	Kuala Lumpur International Airport	Singapore Changi Airport
2008[4]	Incheon International Airport	Singapore Changi Airport	Hong Kong International Airport
2009[5]	Incheon International Airport	Singapore Changi Airport	Hong Kong International Airport
2010[6]	Incheon International Airport	Singapore Changi Airport	Hong Kong International Airport
2011[7]	Incheon International Airport	Singapore Changi Airport	Beijing Capital International Airport

Best Airports by Region

Year	Africa	Asia Pacific	Europe	Latin American and Caribbean	Middle East	North America
2012[8]	Cape Town International Airport	Incheon International Airport	Sheremetyevo International Airport	Cancún International Airport	Abu Dhabi International Airport	Indianapolis International Airport
2013[9]	Cape Town International Airport	Incheon International Airport	Sheremetyevo International Airport	José Joaquín de Olmedo International Airport	Abu Dhabi International Airport	Indianapolis International Airport
2014	Sir Seewoosagur Ramgoolam International Airport[10]	Incheon International Airport[11]	Keflavik International Airport[12]	José Joaquín de Olmedo International Airport[13]	Queen Alia International Airport[14]	Indianapolis International Airport[15]

References

1. "World's best airports announced – Asia dominates" CNN Go. 15 February 2012. Retrieved 12 April 2012
2. "ASQ Award Winners 2006". ACI. Retrieved 14 February 2015.
3. "ASQ Award Winners 2007". ACI. Retrieved 14 February 2015.
4. "ASQ Award Winners 2008". ACI. Retrieved 14 February 2015.
5. "ASQ Award Winners 2009". ACI. Retrieved 14 February 2015.
6. "ASQ Award Winners 2010". ACI. Retrieved 14 February 2015.
7. "ASQ Award Winners 2011". ACI. Retrieved 14 February 2015.
8. "ASQ Award Winners 2012". ACI. Retrieved 17 January 2016.
9. "ASQ Award Winners 2013". ACI. Retrieved 17 January 2016.
10. "ASQ Award Winners 2014 (Africa)". ACI. Retrieved 17 January 2016.
11. "ASQ Award Winners 2014 (Asia Pacific)". ACI. Retrieved 17 January 2016.
12. "ASQ Award Winners 2014 (Europe)". ACI. Retrieved 17 January 2016.
13. "ASQ Award Winners 2014 (Latin America & Caribbean)". ACI. Retrieved 17 January 2016.
14. "ASQ Award Winners 2014 (Middle East)". ACI. Retrieved 17 January 2016.
15. "ASQ Award Winners 2014 (North America)". ACI. Retrieved 17 January 2016.

External links

• Airports Council International homepage
• Airport Service Quality Awards homepage