Amazon Locker

Amazon Locker in Manhattan, USA.

Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com. Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[1][2]

History

The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery.[3][4] Amazon Locker program was launched in September 2011 in New York, Seattle, and London. As of 2016, it also has lockers in Austin, Dallas, Philadelphia, Phoenix, Portland, Cincinnati, Chicago, and various cities in California and Virginia.[5]

Operation

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[6]

Amazon customers can also return packages to select Amazon Lockers.[7]

Locker locations

Amazon partners with retail stores such as 7-Eleven to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack had joined the program briefly in 2012, only to withdraw the next year.[8][9]

7-Eleven has kiosks in 186 locations in the US as of 2015.[10]

In the United Kingdom, Amazon has a partnership with Co-operative Food and lockers are located within some Co-op stores.[11] Since 2012, libraries in West Sussex have also been operating lockers.[12]

References

  1. ↑ "Amazon Offering Lockers For Secure Product Delivery". CBS San Francisco. August 7, 2012. Retrieved September 27, 2013.
  2. ↑ "Amazon Locker Main Page". Amazon. Retrieved 2012.
  3. ↑ Bensinger, Greg (August 7, 2012). "Amazon's New Secret Weapon: Delivery Lockers". WSJ. Retrieved 27 September 2013.
  4. ↑ Wohlsen, Marcus (August 8, 2012). "Amazon’s Lockers Move Front Line of Retail War to Back of 7-Eleven". WIRED. Retrieved September 27, 2013.
  5. ↑ "All Amazon Lockers". Retrieved 2015-05-31.
  6. ↑ Skariachan, Dhanya (November 5, 2012). "Staples to have Amazon lockers in U.S. stores: spokeswoman". Reuters. Retrieved September 27, 2013.
  7. ↑ "Return a Package at an Amazon Locker". December 5, 2014.
  8. ↑ Wohlsen, Marcus (September 19, 2013). "Amazon’s Delivery Lockers Booted From Staples, RadioShack". WIRED. Retrieved September 27, 2013.
  9. ↑ Bachman, Justin (September 20, 2013). "Do Amazon's Lockers Help Retailers? Depends on What They Sell". Businessweek. Retrieved September 26, 2013.
  10. ↑ Chao, Loretta (Nov 12, 2015). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. Retrieved Dec 12, 2015.
  11. ↑ http://www.thebookseller.com/news/amazon-partners-co-op-collection-lockers.html
  12. ↑ "Amazon lockers in libraries - Case study - GOV.UK". www.gov.uk. Retrieved 2016-01-07.

External links

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