National Australia Bank

National Australia Bank Limited
Public
Traded as ASX: NAB
Industry Banking, Financial services
Founded 1982 (as National Commercial Banking Corporation of Australia Limited)
Headquarters 700 Bourke Street
Docklands, Victoria, Australia
Area served
 Australia, New Zealand, Asia[1]
Key people
 Kenneth R Henry AC (Chairman)
Andrew Thorburn (CEO)[1]
Products Business banking
Consumer banking
Wholesale banking
Wealth management
Insurance[2]
Revenue Increase A$ 20.176 billion (2015)[3]
Increase A$ 06.357 billion (2015)[3]
Total assets Increase A$ 945.0 billion (2015)[3]
Number of employees
 35,063 (2016)[4]
Slogan more give, less take
Website www.nab.com.au

National Australia Bank (abbreviated NAB, branded nab) is one of the four largest financial institutions in Australia in terms of market capitalisation and customers.[5] NAB was ranked 21st largest bank in the world measured by market capitalisation [6] and 41st largest bank in the world as measured by total assets in 2014.[7] NAB operates 1,590 branches and service centres and 4,412ATMs across Australia, New Zealand and Asia serving 12.7 million customers.[8]

NAB has a "AA-" long term issuer rating by Standard & Poor's.[8]

History

Early history

The Meeniyan National Bank of Australasia, now located at Old Gippstown in Moe

National Australia Bank was formed as National Commercial Banking Corporation of Australia Limited in 1982 by the merger of National Bank of Australia and the Commercial Banking Company of Sydney. The resulting company was subsequently renamed National Australia Bank Limited.[9]

The expanded financial base of the merged entity triggered significant offshore expansion over ensuing years. Representative offices were established in Beijing (1982), Chicago (branch 1982), Dallas (1983), Seoul (1983, upgraded to a branch in 1990), San Francisco (1984), Kuala Lumpur (1984), Athens (1984, closed 1989), Frankfurt (1985, closed 1992), Atlanta (1986), Bangkok (1986), Taipei (1986 upgraded to branch 1990), Shanghai (1988, closed 1990), Houston (1989) and New Delhi (1989).

In 1987, NAB bought Clydesdale Bank (Scotland) and Northern Bank (Northern Ireland and Republic of Ireland) from Midland Bank. It rebranded Northern Bank branches in the Republic of Ireland to National Irish Bank and changed both banks' logos from that of the Midland Bank. In 1990, NAB bought Yorkshire Bank (England and Wales).

Further acquisitions followed – Bank of New Zealand in 1992, which at the time had about a 26% market share in the New Zealand market, and Michigan National Bank (MNB) in 1995. NAB had earlier rationalised its operations in the US and closed its offices in Atlanta, Chicago, Dallas, Houston, and San Francisco in 1991.

This period of rapid expansion through acquisition concluded with the purchases in 1997 of HomeSide Lending, a leading US mortgage originator and servicer based in Florida, and most significantly, the acquisition in 2000 of MLC Limited (and related MLC entities) for $4.56bn, one of the biggest mergers in Australian corporate history.

NAB encountered a difficult period in the period 2000–2005. In 2000, NAB sold Michigan National Bank to ABN AMRO, then in 2001 sold HomeSide's operating assets for US$1.9b to Washington Mutual, the largest US savings and loan company, as well as the mortgage unit's loan-servicing technology and operating platform.

Executive changes

The foreign currency trader fraud was the catalyst for the resignations of CEO Frank Cicutto and Chairman Charles Allen.[10] The resignations were preceded by a Board revolt where Catherine Walters emerged as a whistle blower citing serious culture issues at the company having led to the string of failures.[11]

Frank Cicutto was CEO of NAB from 1999 to 2004. The Australian economic environment during his leadership was stable and productive after 17 consecutive years of economic growth since 1992, averaging 3.3 per cent per annum.

In February 2004, John Stewart was appointed CEO of NAB following the sacking of Frank Cicutto.[12] John proceeded with a far reaching re-organisation of the company along regional lines leading to the appointment of Ahmed Fahour as the CEO of Australia in September 2004.[13]

In 2005, NAB announced a cut of 2,000 Australian jobs as part of a global cost-cutting program with the intention of cutting around 4,200 positions – about 10.5% of its total workforce globally.[14]

It began to outsource back office positions offshore, beginning with a pilot with 23 jobs from the accounts payable department in Melbourne going to Bangalore, India in an agreement with Accenture.[15] Later that year, it sold Northern Bank and National Irish Bank to the Danish Danske Bank. Over 200 additional jobs had been sent offshore by 2006.[16]

NAB Headquarters at Melbourne Docklands

As part of the culture change program, a new Australian head office was purpose built at Docklands in Melbourne. This building is characterised by its open plan layout and was officially opened in October 2004.[17][18] After Cameron Clyne became CEO in 2009, the Docklands building became the global headquarters replacing 500 Bourke Street.

By 2006, NAB had turned its fortunes around, reporting an industry record $4.3 billion profit and winning two local Bank of the Year awards. It also had a major reform which included the refurbishment of all of its branches, and the replacement of signage in and around National branches and buildings, being changed from 'National' to 'nab'.

In May 2007 NAB announced that it would delist from the New York Stock Exchange,[19] and this took place in August 2007. NAB delisted from the London and Tokyo exchanges in 2006.

In March 2008 NAB announced that it would send maintenance and support for some core banking applications to India through an offshoring arrangement with Infosys and Satyam, affecting another 260 employees.[20]

On 25 July 2008, NAB's announcement of an additional A$830 million provision associated with deterioration in US real estate markets triggered the biggest single-day fall in its share price in 21 years, wiping over A$7 billion from the stock's value.[21]

Present era

In October 2008, NAB launched a branchless direct bank trading separately as UBank under the leadership of Greg Sutherland and Gerd Schenkel.[22]

In January 2009, Cameron Clyne became CEO,[23] and began a strategy of reputation change, wealth management and a focus on domestic markets.

As part of this strategy, NAB's underweight retail bank – under the leadership of Lisa Gray – attempted to increase market share by competing on price and cutting fees.[24] Initially denting earnings in the division,[25] the strategy produced mixed results over the medium term, with cash earnings, market share and customer satisfaction rising, but operating margin and cost to income ratio worsening since it began in 2009.[26][27]

In line with the strategy, NAB attempted to differentiate itself from the other "Big 4" Australian banks in a large, national public relations campaign centred around a theme of "breaking up" with the other banks on Valentine's Day 2011.[28] The campaign received both a positive[29][30] and negative[31][32] reception. It also attracted swift competitive responses from other major banks.[33] The campaign won an advertising award at Cannes.[34]

In 2009, NAB acquired the mortgage business of Challenger Financial Services for $385 million, in order to boost its market share in the broker channel. The purchase also included the PLAN, Choice, and FAST mortgage aggregation businesses and approximately 17.5% in Homeloans Ltd.[35] In June that year it paid A$825m ($660m:£401m) for UK insurer Aviva's Australian wealth management businesses, including their Navigator platform. NAB beat off competition from AMP for Navigator.[36] In July 2009 NAB acquired an 80% stake in the private wealth management division of Goldman Sachs JBWere, for A$99m.[37]

In December 2009 NAB began a 9-month attempt to purchase AXA Asia Pacific. This attempt was blocked twice by the ACCC. The first time, in April 2010, was because the regulator believed that the merger would cause a substantial lessening of competition in the retail investment platform market. NAB subsequently lodged a revised bid which aimed to address these concerns however was rejected a second time in September of that year.[38] The AXA deal's drawn out process drew criticism for the Bank's under performance.[39]

NAB's poor 2012 financial results, however, called its strategy into question:[40][41] net profit dropped by 22% compared to the previous year.[42]

In 2014, NAB announced that Cameron Clyne would be succeeded as CEO by Andrew Thorburn, NAB's New Zealand head.[43] In August 2014, Lisa Gray left NAB as part of a broader set of executive changes.[44]

International demergers

As part of a strategy to focus NAB on its domestic markets,[45] the bank listed its US subsidiary Great Western Bank subsidiary on the New York Stock Exchange in October 2014 as part of an initial public offering.[46] NAB sold its final 28.5% holding in Great Western in July 2015.[47]

In May 2015, NAB also confirmed it would demerge its Clydesdale and Yorkshire Bank business in the UK, through an initial public offering.[48] The business was partially floated on the London Stock Exchange and Australian Securities Exchange under a new holding company, CYBG plc, in February 2016, with the remaining shares distributed to NAB's shareholders.[49]

Corporate affairs

National Australia Bank Building in Brisbane

Overview

The National Australia Bank Group is organised into eight divisions, spread across two geographic regions.

Region Division Description
Australia
Business Banking
  • Australia's largest business bank (by assets)[50]
  • Employees: 5,427
  • ~700,000 clients
  • 2011 cash earnings: A$2.4bn[51]
Personal Banking
  • Australia's fourth largest retail bank
  • Employees: 8,705
  • ~3,000,000 customers (~100,000 UBank customers)
  • Brands include: NAB Retail, UBank, Homeside and Advantedge
  • 2011 cash earnings: A$932m[51]
UBank
  • An internet centric direct bank
  • ~A$15bn deposits
  • ~100,000 customers
MLC & NAB Private Wealth
  • 5,909 employees
  • Investment, superannuation, insurance and private wealth solutions to individual investors and corporate customers
  • Brands include: MLC, JBWere, Navigator, Plum, JANA, NAB Private Wealth
  • 2011 cash earnings: A$533m[51]
New Zealand NZ Banking
  • Bank of New Zealand
  • Retail, business and agribusiness banking and insurance services
  • Employees: 4,641
  • ~1 million customers
  • 2011 cash earnings: A$469m[51]
Global
Wholesale Banking
Specialised Group Assets
  • Bad bank containing approximately A$15 billion of exposures including CDOs and high yield debt
  • Created in aftermath of the Global Financial Crisis
  • Aim for orderly wind down of assets over time
  • 2011 cash earnings: A$110m[51]
Corporate Functions and Other
  • Includes the Group's operations in Asia, as well as Group Funding and other service functions
  • 2011 cash earnings: A$159m[51]

Financial results

Sourced from NAB financial results:[52]

Financial Year Cash Profit, $m Total Assets, $b
2012 5,400 763
2011 5,220 754
2010 4,225 686
2009 3,841 654
2008 3,916 657
2007 4,386 612
2006 3,782 484
2005 3,156 423

While NAB operates in several jurisdictions globally, it earns the bulk of its revenue from its Australian operations. In NZ it operates BNZ. The Business Banking and Wholesale divisions of NAB have offices in London, New York, Hong Kong, Singapore, Tokyo and Shanghai. These are aimed at servicing the needs of corporate and institutional customers, which include market risk management (e.g. foreign exchange or interest rate hedging), trade finance and bond issuance.

Revenue by geography in 2014 is summarised in the table below.[8]

Region Revenue share
Australia 74%
Europe 12%
New Zealand 10%
USA 3%
Asia 1%

Technology

NAB bank ATM

NAB is a large user of the Siebel and Teradata CRM systems.[53][54] Whilst NAB has received recognition as an early adopter and leader in CRM (Customer Relationship Management)[55] the system was reinvigorated in 2004/5 as part of the broader turnaround to support the new focus on cross-selling.[56][57]

In 2006, NAB was named the winner of the IFS/Cap Gemini Financial Innovation awards for its CRM system, internally called "National Leads".[58]

On 25 November 2010, NAB suffered a system malfunction resulting in the failure of accounts processing.[59] As a result, around 60,000 banking transactions were lost, and had to be manually recovered.[59] The malfunction was caused by a corruption of an irreplaceable system file.[59] This issue has been dubbed by some commentators as one of the biggest failures in the history of the Australian banking system.[60]

Under Cameron Clyne's leadership, NAB began to upgrade its core banking platform in a project dubbed "NextGen". The project involves the replacement of its legacy systems which are up to 40 years old with an Oracle-based solution.[61] UBank was reported to be the first beneficiary of this project.[62][63] In total, the project was expected to be completed in 2014 and cost $1 billion.[64]

As of April 2014, NAB's "NextGen" program was said to suffer from "growing problems".[65]

Corporate responsibility

In 2008, NAB invested $33.5 million in corporate responsibility initiatives. Its target is to spend 1% of cash earnings before tax in this area.[66] In 2009, NAB became the largest Fairtrade accredited workplace in Australia through purchasing Fairtrade tea, coffee and hot chocolate for their offices and retail branches.[67] In March 2010 NAB stated it expected to save nearly $1 million in annual power costs from a $6.5 million tri-generation plant at its main data centre.[68] NAB became one of Australia's largest carbon neutral companies in September 2010.[69] NAB ranked equal first among financial service companies in the Global 500 companies in the 2010 Carbon Disclosure Leadership Index.[70]

Sponsorship and scholarships

During this period, NAB emerged as a major sponsor of Australian rules football, both at grassroots and elite level. It supports Auskick, an initiative to improve young footballers, as well as the NAB Cup (an Australian Football League pre-season competition), the NAB AFL Rising Star award; and the AFL National Draft. Other significant sporting sponsorships included the Socceroos, and the 2006 Commonwealth Games. Support is also given towards community group volunteers around Australia. In recent years, NAB has provided financial support and relief to drought affected farmers and helped in the clean-up of flood affected in Queensland and Victoria. From 2008–2010 NAB is sponsoring the South Sydney Rabbitohs.

NAB has also sponsored the Sheikh Fehmi El-Imam Scholarship, designed to help strengthen the links between NAB and the Muslim community and enables an undergraduate student to continue post-graduate studies in finance and economics.[71]

Controversies

Foreign currency trader staff fraud

In 2004, NAB discovered that as a result of unauthorised spot trades on its foreign currency options desk, losses totalling A$360 million had been covered up. Investigations by Price Waterhouse Coopers and the Australian Prudential Regulation Authority highlighted a need for cultural change. The losses were a result of a failed speculative position where the traders falsified profits to trigger bonuses over a number of years. In order to actually generate the reported profits, the traders speculated on the US dollar, betting that it would rise against the Australian dollar and other currencies. In 2006, two former NAB foreign currency options traders were sentenced on charges brought by the Australian Securities and Investments Commission (ASIC) and incurred jail terms.[72]

NAB Financial Planner Fleeces Retirees of AU$7m

Acting on a customer complaint an investigation found that between 1997 and 2001 a NAB financial products seller working out of a northern Sydney branch made recommendations to a number of NAB clients, mostly retirees, to invest in BSI Corp,[73] an entity based in the Bahamas which was not a NAB approved investment product. According to ASIC, at least $6.2m was subsequently transferred from the overseas accounts in the Bahamas and the Dominican Republic back to a private company account, held for Strategic Investments Group and controlled by a single director. Funds were then applied from this account to a number of failed business opportunities including a golf driving range on the Central Coast of NSW, a plumbing business, and futures and commodities trading. The NAB employee was not officially connected with BSI but gave instructions to agents based in Canada to arrange for the transfer of funds back to Strategic Investments Group and other accounts. On 29 May 2006 the NAB employee pleaded guilty to 8 counts of dishonestly obtaining a financial advantage by deception, 2 counts of fraudulent misappropriation and 3 counts of making and using false documents. There is also a connection to the collapse of the Allco HIT Ltd and Strategic Finances where it is suspected that the swampland was used to underpin financial dealings. During the time of the investigations the NAB provided the perpetrator of the fraud with a loan of $350,000 secured by swampland on the Central Coast of NSW.[74]

Tax evasion and customer overcharging in Ireland

The Irish subsidiary of the bank, National Irish Bank was the subject of a six-year Inquiry carried out by Inspectors appointed by the Irish High Court. They established that National Irish Bank had engaged in overcharging its own customers and tax evasion schemes prior to 1998.[75] Mr Justice Peter Kelly, an Irish High Court judge commented following publication of the Report "The edifice of banking is built on a foundation of trust. On the Inspectors findings there was a breach of trust. The operation was carried out over a period of years in a deliberate fashion".[76] The Director of Corporate Enforcement subsequently applied to the High Court to have 9 senior managers barred from being an officer of any company.[77]

HomeSide write-downs

NAB booked two write-downs associated with HomeSide. First, in July 2001, NAB had a $450 million write down of the value of its capitalised mortgage servicing rights (CMSRs) during the quarter ending 30 June 2001, and was the result of exceptionally high mortgage refinance volumes which lowered the value of the CMSRs, combined with a more challenging capital markets environment in which to hedge interest rate risk. This was followed shortly by a second write-down reported in September totalling $1.75 billion; this second write-down consisted of US$400 million from an incorrect interest rate assumption embedded in the mortgage servicing rights valuation model, US$760 million from changed assumptions in the model flowing from the continued unprecedented uncertainty and turbulence in the mortgage servicing market, and US$590 million from writing off of the goodwill. In total, NAB booked $2.2 billion in losses due to HomeSide.

As a result of all these events, NAB's Australian shareholders attempted to sue it in the United States for securities fraud, even though the plaintiffs, the defendant, and the actual securities at issue (NAB's shares) were all located in Australia. (The main advantage of suing in the U.S. arises from Basic Inc. v. Levinson (1988), under which it is presumed that the defendant committed "fraud-on-the-market" unless the defendant proves otherwise.) The case of Morrison v. National Australia Bank Ltd ultimately ended up before the U.S. Supreme Court, which held in a unanimous 8–0 decision on 24 June 2010 that U.S. law against securities fraud does not apply to securities deals occurring outside of the country.

Financed greenhouse gas emissions

It has been estimated that since 2008, NAB has loaned A$8.2 billion to the fossil fuel industry in Australia, positioning itself as the 3rd largest lender in this regard. Comparatively, loans to renewable energy are estimated at A$2.5 billion over the same period, or approximately 30% of the amount to fossil fuels. The Big Four Australian banks, of which NAB is part, are estimated to have provided approximately one third of all loans to the fossil fuel industry in Australia since 2008.[78] Financed emissions count towards a company's Scope 3 emissions under the Greenhouse Gas Protocol.

Concerns that this finance is significant to Australia's contribution to global warming has led to various responses from the Australian community. These include the creation of 'fossil fuel-free' superannuation and investment products which exclude NAB from the investment universe.[79][80] Shareholders of the bank engage NAB, often at the annual general meeting, asking for greater emissions disclosure and reduced finance for fossil fuels.[5][6][50][81][82] Protest groups have also covered ATM screens to raise awareness regarding fear of environmental degradation of the Great Barrier Reef.[52] Additionally, NAB customers have moved their money to banks with a lesser financed emissions portfolio.[83][84]

In early September 2015, reports circulated that NAB had ruled out finance for the proposed Adani Carmichael coal mine, which would be the largest coal mine in Australia and one of the largest in the world.[85][9]

References

  1. 1 2 "About Us - NAB". National Australia Bank. Retrieved 3 April 2015.
  2. ↑ "National Australia Bank Ltd (NAB.AX) Company Profile". Reuters.com. Retrieved 3 April 2015.
  3. 1 2 3 "Annual Report 2015" (PDF). National Australia Bank. 28 October 2015. Retrieved 14 February 2016.
  4. ↑ "2016 Half Year Results announcement" (PDF). 2016 Half Year results. Retrieved 6 May 2016.
  5. 1 2 "NAB". Australasian Centre for Corporate Responsibility.
  6. 1 2 "NAB, ANZ forced to defend fossil fuel funding at AGMs". East & Partners. 22 December 2014.
  7. ↑ "Top Banks in the World 2014". relbanks.com. 2014.
  8. 1 2 3 "Annual Report 2014" (PDF). National Australia Bank. 14 November 2014. Retrieved 3 April 2015.
  9. 1 2 "NAB cold on Adani's Carmichael". The Australian Financial Review. 2 September 2015.
  10. ↑ "Frank Cicutto Resigns as NAB boss". ABC The World Today. 2 February 2004.
  11. ↑ "Cathy Walter: parent, achiever, dissident". The Age (Melbourne). 4 April 2004.
  12. ↑ Our Business – NAB
  13. ↑ Our Business – NAB
  14. ↑ "NAB mixes job cuts with record profits". The Age (Melbourne). 11 May 2005.
  15. ↑ "NAB to export 23 jobs to India". Sydney Morning Herald. 26 September 2005.
  16. ↑ "Spotlight on National Australia Bank". Financial Sector Union. Archived from the original on 18 June 2007.
  17. ↑ "National Australia Bank Officially Opens New Flagship Docklands Complex". NAB.
  18. ↑ "NATIONAL @ DOCKLANDS". Architecture Australia.
  19. ↑ "National Australia Bank Earnings". CNBC. 9 May 2007.
  20. ↑ Sharma, Mahesh (4 March 2008). "NAB sends jobs offshore". The Australian. Retrieved 4 March 2008.
  21. ↑ "NAB's $7 billion wipeout". The Age, Melbourne. 25 July 2008. Retrieved 25 July 2008.
  22. ↑ "NAB unveils UBank". National Australia Bank. 1 October 2008. Retrieved 17 November 2011.
  23. ↑ "NAB axes Fahour's role in rejig". The Age. 18 December 2008. Retrieved 22 June 2009.
  24. ↑ Bell, Alison (4 May 2010). "NAB earnings expected to trail rivals". The Age (Melbourne). Retrieved 17 November 2011.
  25. ↑ NAB profits hit by fee cuts, ABC, 6 May 2010
  26. ↑ NAB H1 profit jumps as market share improves, Business Spectator, 5 May 2011
  27. ↑ NAB's organics will need constant tending, Business Spectator, 5 May 2011
  28. ↑ "The Break Up – NAB breaks up with banks, CommBank, ANZ, Westpac". National Australia Bank. Retrieved 17 November 2011.
  29. ↑ "'Break-up' campaign helps NAB to top of bank customer satisfaction list". AAP. 8 April 2011.
  30. ↑ Thomson, James (16 February 2011). "Five lessons from NAB's "bank break-up" marketing campaign". SmartCompany. Retrieved 17 November 2011.
  31. ↑ Hammond, Michelle (18 April 2011). "Regional independent banks top the majors for SMEs: Report". StartupSmart. Retrieved 17 November 2011.
  32. ↑ "NAB Break Up Rebuttal". iMarketing Solutions. Retrieved 17 November 2011.
  33. ↑ Gluyas, Richard (20 April 2011). "Business banking franchise may take a collateral hit in the 'fair value' campaign". The Australian. Retrieved 17 November 2011.
  34. ↑ NAB campaign wins top award at Cannes, The Australian
  35. ↑ "NAB to acquire Challenger's mortgage management business" (PDF). ASX. 18 August 2009.
  36. ↑ "Aviva sells Australian Business". BBC. 22 June 2009.
  37. ↑ "NAB snaps up 80% of JBWere wealth unit". The Age (Melbourne). 29 July 2009.
  38. ↑ John, Danny (9 September 2010). "For AXA it's goodbye NAB, hello AMP". The Sydney Morning Herald.
  39. ↑ Ferguson, Adele (22 March 2010). "Angst over Axa and worries over bank's performance: the woes of Cameron Clyne". The Sydney Morning Herald.
  40. ↑ "NAB faces investor ire before AGM". Financial Review. 3 December 2012. Retrieved 14 July 2013.
  41. ↑ Sharp, Tim (11 December 2012). "NAB faces investor backlash at AGM". Herald Scotland. Retrieved 14 July 2013.
  42. ↑ "Our Performance". National Australia Bank. Retrieved 14 July 2013.
  43. ↑ Michael Smith. "National Australia Bank shareholders give cautious nod to new boss Andrew Thorburn". Sydney Morning Herald. Retrieved 31 October 2015.
  44. ↑ Clancy Yeates (1 August 2014). "New NAB chief Andrew Thorburn shakes up executive team". Sydney Morning Herald. Retrieved 31 October 2015.
  45. ↑ Yeates, Clancy (17 July 2015). "Why National Australia Bank's selling final stake in Great Western Bank". Sydney Morning Herald. Retrieved 14 February 2016.
  46. ↑ Somasundaram, Narayanan (15 October 2014). "Great Western Unchanged in Debut After Scaled-Back IPO". Bloomberg Business. Retrieved 14 February 2016.
  47. ↑ "NAB sells remaining Great Western stake". Sky News Australia. 29 July 2015. Retrieved 14 February 2016.
  48. ↑ Pandey, Swati; Scuffham, Matt (7 May 2015). "NAB to demerge UK unit after $4.4 billion fundraising". Reuters. Retrieved 8 May 2015.
  49. ↑ Taverner, Charlie; Fedor, Lauren (3 February 2016). "Clydesdale Bank share price trades above opening offer as conditional trading starts on IPO after 24-hour delay". City A.M. Retrieved 14 February 2016.
  50. 1 2 "NAB chairman Michael Chaney defends performance". The Sydney Morning Herald. 17 December 2015.
  51. 1 2 3 4 5 6 7 2011 Full Year Financial Results
  52. 1 2 "Climate activists target ATM screens over Great Barrier Reef mining fears". The Sydney Morning Herald. 16 March 2015.
  53. ↑ "National Australia Bank receives global recognition in Customer Relationship Management". NAB media release. 10 December 2003. Archived from the original on 6 October 2007.
  54. ↑ "NAB's track record a winner". Sydney Morning Herald. 22 February 2005.
  55. ↑ "National Australia Bank and Teradata Win Overall NCDM Award for Excellence in Database Marketing". 17 December 2008. Archived from the original on 13 June 2011.
  56. ↑ "CRM adopter plays catch-up". The Australian. 19 September 2006.
  57. ↑ "Bank's CRM revamp hits half-way mark". Computerworld. 16 March 2006.
  58. ↑ "ifs/Capgemini Financial Innovation Awards 2006". ifs School of Finance. Archived from the original on 8 February 2007.
  59. 1 2 3 Zappone, Chris (2 December 2010). "NAB's woes trigger missing transactions". Sydney Morning Herald. Retrieved 5 December 2011.
  60. ↑ Foo, Fran (30 November 2010). "Human error triggered NAB software corruption". The Australian. Retrieved 17 November 2011.
  61. ↑ This is the year for NAB core banking overhaul, iTWire, 6 May 2011
  62. ↑ "NAB UBank IT 'well advanced'". ZDNet. 29 April 2009.
  63. ↑ Sharma, Mahesh (28 April 2009). "Roadmap for $1b IT overhaul done: NAB". The Australian.
  64. ↑ NAB UBank IT 'well advanced', ZDNet.com.au, 28 April 2009
  65. ↑ Apr 28 2014 at 12:10 PM (2014-04-28). "NAB starts digital review as Nextgen questions remain". afr.com. Retrieved 2015-10-31.
  66. ↑ "2008 Shareholder Review". National Australia Bank. Archived from the original on 15 February 2009. Retrieved 20 February 2009.
  67. ↑ "NAB Corporate Responsibility Newsletter – July 2010". NAB. Archived from the original on 6 July 2011. Retrieved 20 January 2011.
  68. ↑ Foo, Fran (23 March 2010). "Tri-generation plant to cut bank's energy bill". The Australian. Retrieved 20 January 2011.
  69. ↑ "NAB achieves carbon neutral status (with carbon offsets)". Dynamic Business. 30 September 2010. Retrieved 20 January 2011.
  70. ↑ "Environment". NAB. Retrieved 20 January 2011.
  71. ↑ "NAB Sheikh Fehmi El-Imam Scholarship". NAB. Archived from the original on 24 October 2009. Retrieved 14 April 2010.
  72. ↑ "Former NAB foreign currency options traders sentenced". Australian Securities and Investments Commission. 4 July 2006.
  73. ↑ "BSI Corp website". BSI Corp. February 2014.
  74. ↑ "Former NAB financial planner pleads guilty to fraud charges". Australian Securities and Investments Commission. May 2006.
  75. ↑ Mr Justice John Blayney and Mr Tom Grace FCA (30 July 1998). "Summary of Report of the Investigation into the affairs of National Irish Bank Ltd and National Irish Financial Services Limited" (PDF). The High Court.
  76. ↑ "Ex-NIB executive barred for 10 years by court". Eircom.net. 27 October 2005. Archived from the original on 12 January 2006.
  77. ↑ "ODCE seeks nine disqualifications arising from National Irish Bank / National Irish Bank Financial Services Report" (Press release). Director of Corporate Enforcement. 28 August 2005. Archived from the original (DOC) on 3 July 2007.
  78. ↑ "Fueling The Fire: How the big banks are using our money to support the dirty fossil fuel industry" (PDF). Market Forces. June 2015.
  79. ↑ "Banks excluded from first fossil-free Australian shares index". The Sydney Morning Herald. 1 September 2015.
  80. ↑ "Future Super".
  81. ↑ "Suit filed for CBA to come clean on dirty fuel". Asia-Pacific Banking & Finance. 15 October 2014.
  82. ↑ "2015 AGM webcast". National Australia Bank. 17 December 2015.
  83. ↑ "Coal, climate change collide as customers query banks' green credentials". The Sydney Morning Herald. 20 May 2014.
  84. ↑ "Bank accounts closed in fossil fuels protest". The Sydney Morning Herald. 2 May 2014.
  85. ↑ "National Australia Bank rules out funding Adani's Carmichael coal mine". The Sydney Morning Herald. 3 September 2015.

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