North East Ambulance Service

North East Ambulance Servicve
NEAS
The NHS corporate identity logo of North East Ambulance Service
Map of North East Ambulance Service's coverage
Created	1 July 2006 (following annexation of Teesside from TENYAS to NEAS)
Headquarters	Newcastle upon Tyne, England
Region served	Counties of Northumberland, Tyne and Wear, County Durham and Teesside
Area size	3,200 square miles
Population	2.6 million
Type	NHS Ambulance Service
Chair	Ashley Winter OBE
Chief Exec	Yvonne Ormston
Website	www.neas.nhs.uk

North East Ambulance Service NHS Foundation Trust (NEAS) is the authority responsible for providing NHS ambulance services in North East England, covering the counties of County Durham, Northumberland and Tyne and Wear and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar and Cleveland and Stockton-on-Tees. The trust was formed on 1 July 2006, following the merger of the existing North East Ambulance Service and the Tees division of the Tees, East and North Yorkshire Ambulance Trust (TENYAS). Northumbria Ambulance Service and County Durham Ambulance Service had previously merged on 1 April 1999.

It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role. There is no charge to patients for use of the service, and under the Patient's Charter, every person in the United Kingdom, has the right to the attendance of an ambulance in an emergency. The North East Ambulance Service also provides Patient Transport Services (PTS) or non-emergency services to patients in the area.

The North East Ambulance Service currently operates 107 emergency ambulances, 50 rapid response cars, 28 urgent care vehicles, 2 bariatric ambulances, 242 patient transport vehicles, 5 community paramedic cars, and 120 support service vehicles.

NEAS is one of four trusts in the country to receive a "good" rating in the 2006/7 Healthcare Commission Healthcheck^[1] report. This is the highest rating achieved by any ambulance service for provision of care.

On 23 August 2010, the North East Ambulance Service announced it was trialling a new service known as NHS 111. The trials would mean that anyone living in the County Durham and Darlington area could dial 111 to access out of hours urgent care. The idea is for this service to be rolled out nationally and to replace NHS Direct.

Between April and October 2013 the service recorded 10,072 "incidents" in which handovers to hospital accident and emergency departments have taken longer than 30 minutes and 499 which took longer than one hour triggering fines of £250,000. ^[2]

Services provided

999 emergency service
NHS 111 service
Patient Transport Service
Durham Urgent Care Transport (DUCT)

Job Roles

Accident and Emergency Tier: Team Leader Paramedic; Paramedic; Advanced Technician; Emergency Medical Technician (ECT); Emergency Care Assistant/Emergency Care Support Worker (ECSW); Trainee Emergency Care Technician; Student Paramedic

Patient Transport Service Tier: Team Leader; Ambulance Care Assistant (ACA); Apprentice (PTS)

Control Room: Duty Manager; Team Leader (Call Takers); Dispatch Officer; Communications Officer; Communications Support Officer; Call Operator; Clinical Supervisor; Clinical Nurse Advisor; Clinical Paramedic Advisor

Locations & Dispatch Desk Areas

Headquarters: The main trust HQ is currently based in Newburn Riverside, Newcastle upon Tyne. The HQ is known as Bernicia House.

Control Centres: There are three control rooms currently operating for NEAS. Bernicia House (Newburn Riverside Business Park, Newcastle upon Tyne); Russell House (Monkton Business Park, Hebburn) and Scotswood House (Newcastle Business Park, Newcastle upon Tyne). 999 emergency calls and NHS 111 urgent care calls are answered by call takers at all three sites. The Patient Transport Service calls are answered by the call takers primarily at Scotswood House, but also Bernicia House.
Fleet Workshops: The main fleet workshops is based at Pallion in Sunderland. However a secondary workshop is located in Stockton-On-Tees.

Training Centres: The two main training centres for NEAS are based at Lanchester Road Hospital in Durham and Scotswood House in Newcastle Business Park.

Ambulance Divisions/Desks: North East Ambulance Service are split into 3 divisions or dispatch desk areas at known in the control room. There is North which covers Northumberland (Berwick, Alnwick, Ashington, Hexham), Newcastle and North Tyneside. There is Central which covers South Shields, Gateshead, Sunderland, Houghton-le-spring, Washington and North Durham including Chester-Le-Street, Stanley, Consett, Durham. And finally Tees which covers Middlesbrough, Stockton, Hartlepool, Carlin How, Redcar, Coulby Newham and South Durham including Seaham, Peterlee, Darlington, Crook, Weardale, Barnard Castle, Spennymoor, Bishop Auckland, Newton Aycliffe.

Ambulance Stations: Below are all of the NEAS ambulance stations including the dispatch desk they would come under in the control room.

Alnwick – North
Amble – North
Ashington – North
Backworth – North
Barnard Castle – South
Belford – North
Bellingham¹ – North
Billingham – Tees
Berwick-upon-Tweed – North
Bishop Auckland – South
Blyth² – North
Blucher – North
Carlin How – South
Central (Netherby Drive, Newcastle upon Tyne) – North
Chester-le-Street – Central
Consett – Central
Coulby Newham – South
Cramlington² – North
Crook – South
Darlington² – South
Debdon Gardens – North
Fulwell – Central
Fishburn – South
Gateshead – Central
Gilesgate – Central
Haltwhistle¹ – North
Hartlepool North – South
Hartlepool South – South
Hawkeys Lane – North
Hebburn² – Central
Hexham – North
Middlesbrough – South
Middleton-in-Teesdale – South
Monkton- Central
Morpeth – North
Newton Aycliffe – South
Pallion – Central
Peterlee – South
Prudhoe² – North
Rainton Bridge² – Central
Redcar – South
Rothbury¹ – North
Ryhope – Central
Sandyford³ – North
Seaham – South
South Shields – Central
Stanley – Central
Stockton-On-Tees – South
Swalwell² – Central
University Hospital of North Durham Rapid Response Station – Central
Wallsend – North
Washington – Central
Weardale (St John's Chapel) – South
Wideopen – North
Wooler – North

Main Hospitals Within NEAS Area

Darlington Memorial Hospital: Located in Darlington (A&E Department)
Freeman Hospital: Located in High Heaton, Newcastle upon Tyne (No A&E Department however leading hospital in Cardiology, Transplant and Cancer Care)
Hexham General Hospital: Located in Hexham,Northumberland (A&E Department)
James Cook University Hospital: Located in Middlesbrough (A&E Department and Major Trauma Centre)
Newcastle General Hospital: Located in Newcastle upon Tyne (No A&E Department)
North Tyneside General Hospital: Located in North Tyneside (A&E Department)
Queen Elizabeth Hospital: Located in Gateshead (A&E Department)
Royal Victoria Infirmary: Located in the city centre of Newcastle upon Tyne (A&E Department and Major Trauma Centre)
South Tyneside District General Hospital: Located in South Shields,South Tyneside (A&E Department)
Sunderland Royal Hospital: Located in the City of Sunderland (A&E Department)
University Hospital of Hartlepool: Located in Hartlepool (NO A&E Department)
University Hospital of North Durham: Located in Durham,County Durham (A&E Department)
University Hospital of North Tees: Located in Stockton-on-tees (A&E Department)
Wansbeck General Hospital: Located in Ashington,Northumberland (A&E Department)

References

↑ North East Ambulance Service NHS Trust
↑ "Huge fines for NHS trusts as thousands of patients are kept waiting in ambulances". Northern Echo. 25 November 2013. Retrieved 14 December 2013.

External links

Ambulance Services in the United Kingdom

England East Midlands East of England Isle of Wight London North East North West South Central South East Coast South Western West Midlands Yorkshire Northern Ireland Scotland Wales

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