Target Canada

Target Canada Co.
Subsidiary
Industry Retail
Fate Bankruptcy
Predecessor Zellers
Successor
Founded March 5, 2013 (2013-03-05) in Ontario, Canada
Defunct April 12, 2015 (2015-04-12) in Ontario, Canada
Headquarters Mississauga, Ontario, Canada
Number of locations
 133[1] (2015)
Area served
 Canada
Key people
 Aaron Alt (CEO)
Number of employees
 17,600[1] (2015)
Parent Target Corporation
Slogans Expect More. Pay Less.
Target Loves Canada

Target Canada Co. was the Canadian subsidiary of the Target Corporation, the second-largest discount retailer in the United States. Formerly headquartered Mississauga, Ontario, the subsidiary was formed with the acquisition of several Zellers locations from the Hudson's Bay Company in January 2011. Target Canada opened Its first store in March 2013, and was operating 133 locations by January 2015. its main competition included the Canadian division of its American rival Walmart, and the local Loblaws and Shoppers Drug Mart chains.

Target Canada was notoriously unsuccessful, with an overly-aggressive expansion initiative in addition to higher prices and lesser selection than Target stores in the United States.[2] It racked up losses of $2.1 billion in its lifespan, and was characterized by the Canadian and U.S. media as a "spectacular failure",[3] "an unmitigated disaster",[4][5] and "a gold standard case study in what retailers should not do when they enter a new market."[6] Target Canada filed for bankruptcy in January 2015, and closed all of its stores by April 12.[7]

History

A Target Store in Hillcrest Mall in Richmond Hill, Ontario.
Target store at Scottsdale Centre in Delta, BC.
The Target store built at the Bayshore Shopping Centre in Ottawa, Ontario. It never opened to the public, and was subsequently sold to Walmart in 2015.

Trademark issues before 2010

In the absence of the Target Corporation chain in Canada, a number of retail companies, without any affiliation to the American company, made use of the "Target" name for various purposes. A regional variety store chain in Newfoundland and Labrador operated under the Target banner during the 1980s and early 1990s. There has also been a liquor store named Target Liquor in Edmonton,[8] and a Target convenience store chain based in Toronto.[9]

Before it entered Canada, Target Corporation attempted to solidify its rights to the "Target" brand name in Canada by buying the Canadian trademark rights of some these existing users,[8][9] in addition to filing new applications of its own.

Target Apparel trademark agreement

Target's expansion into Canada was threatened by one other party that claimed the Canadian rights to "Target" with respect to clothing. The Canadian trademark "Target Apparel" was registered in 1981 by Dylex Ltd., a Canadian retailer defunct since the early 2010s, covering "men's clothing, namely suits, pants, jackets, and coats". The rights to the mark were acquired in 2001 by Fairweather Ltd., part of the INC Group of Companies owned by Isaac Benitah.[10] Target Apparel originally served as a private-label clothing brand, and not as the name of a retail store, and Fairweather would not apply to extend its trademark to cover retail services until April 2011.[11]

INC Group opened a small Target Apparel retail store adjacent to the company's head office in December 2003.[11][12] In late 2010, soon after Target's announcement that it planned to expand into Canada (but before the Zellers announcement), INC began expanding the banner to other higher-profile locations, including conversions of some of its existing Labels stores.[12][13] Target challenged INC's rights to the Target Apparel trade name on numerous occasions; INC had succeeded in retaining those rights, but faced a further court challenge with a trial set to start in 2012.[12][14]

On February 1, 2012, it was announced that Fairweather Ltd. and Target reached an agreement concerning the use of the Target name in Canada. Under said agreement, Fairweather would cease use of the Target Apparel name by 2013, giving Target Canada complete ownership of the Target brand in Canada.[15]

2010: Consideration of Canadian operations

Regular rumours surfaced since at least 2004 that Target was interested in expanding into Canada by acquiring Zellers outright.[16] In January 2010, Target publicly indicated long-term plans to expand internationally, likely including Canada, but that those plans would not take effect until 2013 at the earliest.[17]

2011–2013: Leaseholds acquisition and partnership

On January 13, 2011, Target announced that it would purchase the lease agreements of up to 220 Zellers stores for C$1.825 billion.[18] Under the agreement, Zellers would sublease the properties, and continue to operate them as Zellers locations until at least January 2012 and at latest the end of March 2013.[19]

Target did not buy the Zellers chain, which was left with 64 stores in less desirable locations. HBC failed to find a buyer for the remaining stores and planned to continue operating Zellers as a smaller chain. However the geographical constraints of serving these far-flung Zellers outlets meant that operating them was no longer economically viable, so HBC announced on July 26, 2012, that it would close almost all of these stores.[20][21][22][23][24]

In May 2011, Target revealed its first 105 selections and stated that the vast majority of those in this first group would be converted to Target outlets.[25] In September 2011, Target unveiled 84 additional selections, bringing the number of Zellers leases acquired to 189 (instead of 220 as had been announced).[26] The first store opening cycle would be in March/April 2013, followed by four additional cycles later that year.[27] Zellers locations to be converted were typically closed for six to nine months for significant remodelling and renovation.[28] Target announced plans to hire 27,000 new employees to support its expansion into Canada,[29] including 5,000 in Quebec,[30] and that its food and grocery items in Canada would be supplied by Sobeys.[31]

After the Zellers stores at the selected locations closed, Target planned to renovate between 125 and 135 of them, and reopen them under the Target banner.[28] Target would sell the remaining 64 to 74 acquired locations to other retailers, including 39 already resold to Walmart Canada.[32]

Unlike Walmart's entry to Canada with the acquisition of the Woolco stores in 1994, Zellers employees were not retained by Target nor Walmart, and they had to re-apply for their position to continue working in their same locations.[33] Target Canada stated that former Zellers workers were guaranteed an interview though not a job, however the United Food and Commercial Workers of Canada complained that many Zellers employees were not hired, including those with long years of service.[34]

Target confirmed the list of its locations in July 2012.[27] The chain finalized its 127 stores to open in 2013.[27] Of this total, 125 were converted former Zellers stores.[27] The other two locations in Niagara Falls and Centre Laval were sites that had been occupied by Walmart stores.[27][35][36] The first Target stores in Canada were opened on March 5, 2013 in the Ontario communities of Guelph, Fergus, and Milton,[37] being close to one of Target Canada's three distribution centres.[38]

2013–2015: Years of operation

On March 5, 2013, three Target stores in Milton, Fergus and Guelph, Ontario were opened to the public and operating as test stores, and a further 17 stores in Ontario opened on March 19, 2013. Four additional stores in Ontario were opened on March 28, 2013, followed by a number of openings in Western Canada in three provinces on May 6, 2013.[39][40] Target opened more stores in four provinces including cities in Regina and Saskatoon on July 16, 2013.[41] Target opened more stores between September 17 and October 18, including in the provinces of Quebec and Nova Scotia.[42] It opened 33 locations between November 13 and 22, including in the provinces of New Brunswick, Prince Edward Island and Newfoundland and Labrador.[43] On March 14, 2014, Target opened three stores in the cities of Toronto, Edmonton and Victoria.[44] On August 1, 2014, it opened three stores in the cities of Barrie, Mississauga and Candiac, Quebec.[45]

Target Canada included smaller Starbucks stores in the majority of its locations.[46] A notable Canadian clothing brand, Roots, was "temporarily" sold in Target Canada.[47]

Early results

Target Canada president Tony Fisher expected that some Canadian consumers would continue to cross the border and shop at Target stores in the United States. Fisher acknowledged that the Canadian stores would not have price parity with their U.S. counterparts, saying "Transportation costs are higher, distribution costs are higher, fuel costs are higher, wage rates vary across the country, the tax rates are different, cost of goods are different, the duties — I think the scale we have here in Canada is quite different from the incredibly different, densely populated U.S. marketplace." Because of complexities and other legal requirements, Target's existing distribution network could not be used to service Target's Canadian locations.[48] In addition, Canadian Target stores did not have local authority to order their own merchandise; this resulted in the Windsor, Ontario stores stocking Toronto Maple Leafs and Toronto Blue Jays apparel, instead of that of the Detroit Red Wings and Detroit Tigers, which were more popular in Windsor, given its proximity to Detroit.[49] Supply chain and demand issues also led to situations where some of the early locations were not adequately stocked in certain product categories, resulting in empty shelves.[50]

Target Corporation's expansion into Canada hoped to capitalize on Canadian shoppers who frequently crossed the border for its U.S. stores, however this may have backfired as Canadian shoppers felt that Target Canada stores failed to meet the high expectations set by their U.S. counterparts. Target Canada enjoyed a strong opening, but subsequent results were disappointing, dragging down its parent company's second quarter results. Despite the initial high traffic at Target's new stores, customers were not returning frequently enough to these stores to buy the basic household items, as that market was dominated by entrenched Canadian grocery and drug retail chains such as Loblaws, Shoppers Drug Mart, and Walmart Canada.[51][52] In addition while Target Canada aimed to have its customers do "one-stop shopping", Canadian consumers generally pick and choose between different retailers' strengths. While Target Canada stores were said to be an improvement over the untidy Zellers stores, some Canadians lamented that they missed the deals found at Zellers.[48]

Paul Trussell, retailing analyst at Deutsche Bank, suggested that "traffic has slowed below expectations in recent weeks, driven partly by Canadians’ perception that prices are too high, both relative to Walmart Canada and Target’s U.S. locations. While shoppers appreciate the higher quality assortment, especially in discretionary categories, the complaints on pricing were alarming." Target failed to anticipate that Canadian consumers would expect the retailer to match the lower prices in its U.S. stores,[53] leading to some alienation and confusion, although Target CEO Gregg Steinhafel defended this practice saying "trying to compare prices at Target Canada with that of certain Target stores in the U.S. would be like comparing prices in Boston to prices in rural Iowa". Deutsche Bank’s pricing survey on 31 health, beauty and food items at Canadian Target and Walmart stores found that while Target had a cheaper basket of goods by 19¢, Walmart had a pricing advantage of 65 percent of the popular items in the basket thanks to its own "Rollback" prices, likely furthering consumers’ current price perceptions. Other American chains operating in Canada did not suffer a backlash from Canada-U.S. pricing disparities as much, likely as Target had hyped its Canadian stores to provide the same experience as their U.S. counterparts.[51][52]

Target projected for its Canadian operations to bring in ten percent of its profits by 2017. However, experts suggested that it wanted too much and too quickly from Canadians, while underestimating domestic competition.[53] The disappointing results from Canadian stores were said to be a major reason, along with the January 2014 major security breach, for the resignation of parent company CEO Gregg Steinhafel, though Target reiterated its commitment to the Canadian market.[54] Two weeks after Steinhafel's abrupt departure, Target Canada president Anthony S. "Tony" Fisher was dismissed and replaced by Mark Schindele, who had been serving as Target's senior vice-president of merchandising operations.[48][55] Subsequent commentators did not blame Fisher, "the odds were stacked against him from the start, given the extremely tight timeline and the thin margin for error."[56]

2015: Closure

Long checkout lineup at former Target in Hillcrest Mall during its liquidation sale in February 2015.

On January 15, 2015, Target Canada announced that it had filed for bankruptcy and that it would close all 133 of its Canadian stores. Two planned new store openings, one at the Harbour Plaza condo project in the South Core of downtown Toronto, and the Bayshore Shopping Centre in the west end of Ottawa, were cancelled due to the closure.[57] Likewise, plans to open a smaller Target store in Lawrence Square Shopping Centre in Toronto was also cancelled.

The subsidiary was projected to only make a profit by 2021; by 2015, Target had lost $2.1 billion.[58][59] Target Canada would have been unable to meet its employees' payroll for the week of January 16, 2015 if it had not filed for bankruptcy court protection from creditors.[60]

Liquidation sales began at the stores the following day;[61] Target began to close stores on March 18, 2015, with 16 locations scheduled to close that week, and 96 in total closed by April 5, 2015.[62] The remaining 37 stores closed on April 12, 2015.[63]

In May 2015, the company returned some of its leases back to their landlords, and began the process of auctioning off leases and properties to other new owners.[64] Canadian Tire announced plans to acquire 12 locations, Walmart Canada reached a deal to acquire 13 locations (including the aborted Bayshore Shopping Centre location) and one of its distribution centres, and Lowe's also reached a deal to acquire 13 locations and a distribution centre.[65][66] Giant Tiger also acquired a part of a Target location. Metro's discount supermarket chain Super C will open stores in two former Target stores in Quebec.[67][68]

Target International Shopping

In October 2015, Target began offering international shipping on goods sold on their online site, which includes Canada.[69] Prices for Canadian shoppers are converted to Canadian dollars excluding duties and taxes.

Timeline

2011

2012

2013

2014

2015

REDcard

The REDcard was offered in Canada as either a debit card or a credit card. Around 30,000 Canadians signed up for the REDcard prior to Target's opening.[84] Like its American counterpart, the cards offered a 5% discount on almost all Target purchases and the debit card allowed up to a $60 cash withdrawal. The Canadian version did not offer free online shipping (as online shopping was unavailable in Canada when Target's Canadian operations were active), a 30-day extended return period, a 1% donation to K–12 schools on almost all purchases, a Visa credit card or a store-only credit card that are available in the United States. Target Canada continued to honour the REDcard throughout its liquidation sales.[85]

References

  1. 1 2 "Press Releases - Target Canada takes steps to ensure a fair and orderly exit...". Target. Retrieved January 15, 2015.
  2. ↑ Kirbyson, Geoff (January 16, 2015). "How was Target's aim so bad?". Winnipeg Free Press. Retrieved March 14, 2015.
  3. ↑ http://www.cbc.ca/news/business/target-admits-it-missed-the-mark-but-what-does-it-mean-for-canadian-retail-1.2906830
  4. ↑ http://www.macleans.ca/economy/business/hey-target-heres-how-you-expand-into-canada-courtesy-of-wal-mart/
  5. ↑ http://fortune.com/2015/04/02/target-canada-store-closing/
  6. ↑ http://business.financialpost.com/news/retail-marketing/target-corps-spectacular-canada-flop-a-gold-standard-case-study-for-what-retailers-shouldnt-do
  7. ↑ "Target Canada to close all stores by April 12". CBC.
  8. 1 2 Canadian Intellectual Property Office (June 28, 2011). "Canadian Trade-Mark Data: Application No. 1021150 / Registration No. TMA375459". Retrieved July 1, 2011.
  9. 1 2 Canadian Intellectual Property Office (June 28, 2011). "Canadian Trade-Mark Data: Application No. 0633226 / Registration No. TMA375459". Retrieved July 1, 2011.
  10. ↑ Canadian Intellectual Property Office (June 21, 2011). "Canadian Trade-Mark Data: Application No. 0460725 / Registration No. TMA261305". Retrieved June 27, 2011.
  11. 1 2 Canadian Intellectual Property Office (June 21, 2011). "Canadian Trade-Mark Data: Application No. 1521944". Retrieved June 27, 2011.
  12. 1 2 3 Strauss, Marina (October 14, 2010). "Target has a problem. Its name is Target". The Globe and Mail (Toronto). Retrieved July 1, 2011.
  13. ↑ Carmichael, Harold (2010-12-??). "Target Apparel opens up". Sudbury Star. Retrieved July 1, 2011. Check date values in: |date= (help)
  14. ↑ The Canadian Press (June 24, 2011). "Target bid to block Target Apparel name rejected". CBC News. Retrieved July 1, 2011.
  15. ↑ Shaw, Hollie (February 1, 2012). "Target settles name game dispute.". Financial Post. Retrieved February 5, 2012.
  16. ↑ Freeman, Sunny (July 27, 2012). "Zellers stores could soon be extinct". Metro News. Retrieved October 24, 2012.
  17. ↑ Flavelle, Dana (January 22, 2010). "Cheap-chic retailer Target coming to Canada". Toronto Star. Retrieved June 27, 2011.
  18. 1 2 John Tilak, "UPDATE 2-Target to enter Canada with Zellers deal, own plans: Target plans to open up to 150 stores in Canada", Reuters January 13, 2011.
  19. 1 2 3 4 "Transaction Agreement between Zellers Inc., Hudson's Bay Company, Target Corporation and Target Canada Co.". U.S. Securities and Exchange Commission. January 12, 2011. Retrieved March 28, 2011.
  20. ↑ "Retailer Hudson's Bay Co. to close most of its remaining 64 Zellers stores". Toronto Star. July 26, 2012.
  21. ↑ "Return Policy". Zellers.
  22. ↑ "Zellers will stick around Canada’s three biggest cities after Target arrives". Retrieved January 14, 2013.
  23. ↑ "HBC store locator". Retrieved January 14, 2013.
  24. ↑ "Zellers store to stay open at Semiahmoo Shopping Centre". Retrieved January 14, 2013.
  25. 1 2 Target Corporation (May 26, 2011). "Target Selects Initial Zellers Leases, Vast Majority to Become Target Stores". Target Corporation. Retrieved May 26, 2011.
  26. 1 2 "Hudson’s Bay Company Confirms Final List of 189 Zellers Locations to be Assumed by Target". Canada Free Press. September 23, 2011.
  27. 1 2 3 4 5 "Target Confirms Store Locations Opening in 2013". Target Corporation. Retrieved October 24, 2012.
  28. 1 2 3 "Target Finalizes Real Estate Transaction with Selection of 84 Additional Zellers Leases". Target Pressroom. September 23, 2011. Retrieved September 26, 2011.
  29. ↑ Frank, Robert (May 8, 2013). "Target starts staffing Laval locations". Robertfrankmedia.blogspot.ca. Retrieved June 1, 2014.
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  31. ↑ "Sobeys to Supply Target Canada with Food and Grocery Products". Target Pressroom. Retrieved September 26, 2011.
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  39. ↑ "Target Coquitlam, Langley, Victoria Stores Opening In May". huffingtonpost.ca. Retrieved June 1, 2014.
  40. 1 2 3 "Target Announces Soft Opening of 24 Stores in Western Canada". Canada Newswire. May 6, 2013. Retrieved May 7, 2013.
  41. 1 2 3 4 "Target Target Announces Opening of 20 Additional Store Locations Across Canada". Canada Newswire. July 4, 2013. Retrieved July 17, 2013.
  42. 1 2 3 "Target to Open First Stores in Quebec and Nova Scotia". Canada Newswire. September 6, 2013. Retrieved September 7, 2013.
  43. 1 2 3 "Target Set to Complete Canadian Store Openings for 2013". Canada Newswire. October 28, 2013. Retrieved October 30, 2013.
  44. 1 2 "Target to Celebrate Grand Opening of Toronto Stockyards Store". Canada Newswire. March 13, 2014. Retrieved March 16, 2014.
  45. 1 2 "Target Canada Opens Three New Stores". Canada Newswire. August 1, 2014. Retrieved May 8, 2014.
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  58. ↑ Gollom, Mark (January 15, 2015). "Target's launch into Canada: 'A multifacted failure". CBC News. Retrieved March 14, 2015.
  59. ↑ Lang, Amanda (January 15, 2015). "Target admits it missed the mark, but what does it mean for Canadian retail?". CBC News. Retrieved March 14, 2015.
  60. ↑ Flavelle, Dana (January 16, 2015). "Target Canada was running out of cash". Toronto Star. Retrieved March 14, 2015.
  61. ↑ Harris, Sophia (February 4, 2015). "Target Canada liquidation sales begin Thursday". CBC News. Retrieved February 5, 2015.
  62. ↑ "Target Canada to permanently shut down 16 stores in next 9 days". Toronto Star. Retrieved March 14, 2015.
  63. ↑ "Target Canada closing 80 stores by Easter. April 12 target will be gone from Canada". CBC News. Retrieved 25 March 2015.
  64. ↑ "Target returns, auctions off leases on most Canadian properties". CBC News. Retrieved 8 May 2015.
  65. ↑ "Walmart to buy 13 former Target Canada stores and a distribution centre". Canadian Press. Retrieved 8 May 2015.
  66. ↑ "Lowe's to buy 13 Target stores". Toronto Star. Retrieved 12 May 2015.
  67. ↑ "Les travaux pour le Super C s'amorcent au Carrefour Saint-Georges centre". EnBeauce.com. Retrieved 7 November 2015. line feed character in |title= at position 66 (help)
  68. ↑ November 2015 "Super C emménagera dans l'ancien Target" Check |url= value (help). La Presse.
  69. ↑ http://www.thestar.com/business/2015/10/21/target-now-shipping-to-canada.html
  70. ↑ "New Target locations open". Retrieved 2014-06-17.
  71. ↑ CTV News, Target leaving Canada: 'Losing money every day', Angela Mulholland, 15 January 2015
  72. ↑ Target Canada, Target Corporation Announces Plans to Discontinue Canadian Operations press releases, Target Corporation, 15 January 2015
  73. ↑ "Target's Starbucks outlets closing". 2015-01-23. Retrieved 2015-02-05.
  74. ↑ Harris, Sophia (2015-02-04). "Target Canada liquidation sales begin Thursday". Retrieved 2015-02-05.
  75. ↑ Landlords snap up coveted Target leases Marina Strauss, The Globe and Mail
  76. ↑ Target Canada unable to find takers for 55 store leases
  77. 1 2 "Target Corp to begin closing stores in Canada as early as March 18". Retrieved 2015-04-03.
  78. ↑ http://www.cbc.ca/news/business/canadian-tire-to-acquire-12-former-target-locations-1.3063272
  79. ↑ http://www.thestar.com/business/2015/05/08/walmart-buys-13-former-target-canada-stores.html
  80. ↑ Lowe's gets 13 Target Canada stores, one distribution centre, CTV News
  81. ↑ Former Target store in Chilliwack will become a Rona, Chilliwack Progress, May 15, 2015
  82. ↑ Chilliwack Rona not moving to Target location, Chilliwack Progress, February 3, 2016
  83. ↑ "Giant Tiger to occupy part of former Target store in Fergus". www.guelphmercury.com. Retrieved 2015-09-20.
  84. ↑ Lee, Thomas (February 3, 2015). "Target will eventually take a second crack at Canada". San Francisco Chronicle. Retrieved March 17, 2015.
  85. ↑ Arnaud, Fanny (February 5, 2015). "Ventes de fermeture chez Target, ça commence aujourd'hui". L'Écho de Laval. Retrieved March 17, 2015.

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