WestJet

WestJet
IATA ICAO Callsign
WS WJA WESTJET
Founded February 29, 1996
Hubs
Focus cities
Frequent-flyer program WestJet Rewards
Subsidiaries WestJet Encore
Fleet size 117 excl. Encore
Destinations 91 excl. Encore
Company slogan Owners Care[1]
Headquarters Calgary, Alberta, Canada
Key people

Gregg Saretsky (CEO, President)

Clive Beddoe, (Chairman of the Board of Directors, Co-Founder)
Revenue Increase CAN$4.029 billion (2015)[2][3]
Operating income Increase CAN$569 million (2015)[4]
Net income Increase CAN$367 million (2015)
Total assets Increase CAN$5.129 billion (2015)
Total equity Increase CAN$1.958 billion (2015)
Employees 9,211 (2015)[5]
Website westjet.com

WestJet Airlines Ltd. is a Canadian airline that began as a low-cost alternative to the country's competing major airlines.[6] WestJet provides scheduled and charter air service to 100 destinations in Canada, the United States, Europe, Mexico, Central America and the Caribbean. Founded in 1996, it is currently the second-largest Canadian air carrier, behind Air Canada,[7] operating an average of 425 flights and carrying over 45,000 passengers[8] per day. In 2013, WestJet carried 18.5 million passengers,[9] making it the ninth-largest airline in North America by passengers carried. WestJet is a public company with more than 10,000 employees,[9] is non-unionized and is not part of any airline alliance. It operates three variants of the Boeing 737 Next Generation family, as well as Boeing 767 aircraft, on long-haul routes.[10] Its subsidiary WestJet Encore also operates the Bombardier Q400. The airline's headquarters is located adjacent to the Calgary International Airport.[11]

In 2015, WestJet had passenger revenues of $4.029 billion (CAD) and its earnings per share increased 19% to C$2.92.[12] In 2015, WestJet was rated as the 8th best low-cost carrier in the world and the second best in North America by Sky trax.[13]

History

1990s: First flights

Boeing 737-200

Founded by Clive Beddoe, Mark Hill, Tim Morgan and Donald Bell, WestJet was based on the low-cost carrier business model pioneered by Southwest Airlines and Morris Air in the United States. Its original routes were all located in Western Canada, which gave the airline its name.

On February 19, 1996, the first WestJet flight (a Boeing 737-200) departed. Initially, the airline served Calgary, Edmonton, Kelowna, Vancouver and Winnipeg with a fleet of three used Boeing 737-200 aircraft and 225 employees. By the end of that same year, the company had added Regina, Saskatoon and Victoria to its network.

In mid-September 1996, WestJet's fleet was grounded due to a disagreement with Transport Canada over maintenance schedule requirements. The airline suspended all service for 2 weeks before resuming flights.[14]

In early 1999, Clive Beddoe stepped down as WestJet's CEO and was replaced by former Air Ontario executive Steve Smith. In July 1999, WestJet made its initial public offering of stock at 2.5 million shares, opening at $10 per share.[15] The same year, the cities of Thunder Bay, Grande Prairie, and Prince George were added to Wes tJet's route map.

In 2000, WestJet CEO Steve Smith was released from WestJet after 18 months in the position, apparently due to differences about management style;[16] Smith went on to head rival Air Canada's low-cost subsidiary Zip. After Smith's departure, Clive Beddoe again became CEO of the company, a position he held until July 2007.[17]

Early 2000s: Domestic expansion

WestJet Airlines at Calgary International Airport

Due to restructuring in the Canadian airline industry resulting from Air Canada's takeover of Canadian Airlines in 2000, WestJet expanded into Eastern Canada, beginning service to the cities of Hamilton and Ottawa, Ontario and Moncton, New Brunswick. The airline selected John C. Munro Hamilton International Airport to be the focus of its Eastern Canadian operations and its main connection point in Eastern Canada.

In 2001, WestJet's expansion continued with routes to Fort McMurray and Comox. It also added Sault Ste. Marie, Sudbury, Ontario, Thompson and Brandon, Manitoba, but service to each of these four cities has now been withdrawn. However, the service to Brandon, Manitoba is now being served by WestJet Encore.

In 2002, the airline also added another two new Eastern Canadian destinations: the Ontario cities of London and Toronto. In April 2003, WestJet added Windsor, Montreal, Halifax, St. John's and Gander.

WestJet entered into a two-year agreement with Air Transat in August 2003 whereby WestJet aircraft would be filled by Transat's two main tour operators, World of Vacations and Air Transat Holidays. These chartered flights operated largely to destinations in Mexico and the Caribbean and the planes were operated by WestJet crews. This agreement between WestJet and Air Transat was amicably terminated in February, 2009.[18]

In 2004, rival airline Air Canada accused WestJet of industrial espionage and filed a civil suit against WestJet in Ontario Superior Court. Air Canada accused WestJet of accessing Air Canada confidential information via a private website in order to gain a business advantage.[19] On May 29, 2006 WestJet admitted to the charges leveled by Air Canada and agreed to pay C$5.5 million in legal and investigation fees to Air Canada and donate C$10 million to various children's charities in the names of Air Canada and WestJet.[20]

Mid 2000s: International expansion

In January 2004, WestJet announced that it was moving the focus of its Eastern operations from Hamilton to Toronto the following April, fully moving into the lucrative Toronto-Ottawa-Montreal triangle and tripling the total number of its flights out of Toronto Pearson International Airport.[21]

In 2004, a number of U.S. destinations were added or announced. These included San Francisco, Los Angeles, Phoenix, Tampa, Fort Lauderdale, Orlando and LaGuardia Airport in New York City.[22]

In early 2005, Palm Springs and San Diego were added to the company's list of destinations, while New York-LaGuardia was dropped. In April 2005, they announced new seasonal service to Charlottetown and ceased service to Gander. In fall 2005, Ft. Myers and Las Vegas were added to the growing list of destinations.

In late August 2005, WestJet flew to Baton Rouge, Louisiana, transporting members of a Vancouver-based urban search and rescue team to assist with Hurricane Katrina relief efforts.[23]

After rumours and speculation surrounding the implementation of extended-range twin-engine operations (ETOPS), WestJet announced new service to the Hawaiian Islands from Vancouver on September 20, 2005. In December 2005, the airline began flying from Vancouver to Honolulu and Maui.

WestJet's first scheduled service outside Canada and the United States began in 2006, to Nassau, Bahamas. This was considered a huge milestone within the company's long-term destination strategy and was a vital goal for future international market presence.

In September 2006, Sean Durfy took over as President of WestJet from founder Clive Beddoe.[24]

On October 26, 2006, WestJet announced that it had its best quarterly profit to date, of C$52.8 million.

Late 2000s: Continued growth

WestJet's head office building at Calgary International Airport

In 2007, WestJet announced that they would begin flights from Deer Lake Regional Airport in Newfoundland, Saint John in New Brunswick and Kitchener-Waterloo in Ontario. In June 2007, WestJet added seven new international seasonal flights to Saint Lucia, Jamaica, the Dominican Republic, Mexico as well as a third Hawaiian destination; Kona.

The same year, WestJet commissioned the construction of a new six-storey head office building, next to their existing hangar facility at the Calgary International Airport. The building was constructed following the Leadership in Energy and Environmental Design (LEED) Green Building Rating System, featuring a rainwater retention system and geothermal heating. The first employees moved in during the first quarter of 2009, and the building officially opened the following May.[25] The WestJet Campus building was certified as LEED Gold standard in October 2011.[26]

In May 2008, WestJet launched daily non-stop service to Quebec City. The next month, WestJet commenced seasonal service between Calgary and New York City via Newark Liberty International Airport. In May 2009, the airline launched new seasonal service to the cities of Yellowknife, Northwest Territories and Sydney, Nova Scotia; service to Yellowknife was later extended through the winter of 2009-10.

A WestJet Boeing 737-800 landing in Vancouver

During the 2000s (decade), WestJet made significant gains in domestic market share against Air Canada. In 2000 it held only 7% to Air Canada's 77%, though by the end of 2009 WestJet had risen to 38%, against Air Canada's 55%.[27]

In late April 2009, WestJet temporarily suspended service to several of its destinations in Mexico due to the outbreak of influenza A (H1N1) in the country. The suspension of service to Cabo San Lucas, Mazatlán and Puerto Vallarta lasted from early May until mid-June, with seasonal service to Cancún being restored the following fall.[28]

In July 2009, WestJet announced 11 new international destinations for its winter schedule. These included expanded service to the United States, to Atlantic City, New Jersey, Lihue (Kauai), Hawaii and Miami, Florida. New Caribbean destinations included Providenciales, in the Turks and Caicos Islands; St. Maarten, Netherlands Antilles; Freeport, Bahamas; as well as the cities of Varadero, Holguín and Cayo Coco in Cuba. Ixtapa and Cozumel were also added to the list of destinations served in Mexico.

In November 2009, WestJet announced service to the British island territory of Bermuda, which commenced in May 2010.[29] WestJet also resumed seasonal service to Windsor, Ontario that same month.

Early 2010s to present

In March 2010, Sean Durfy resigned from his position as WestJet's CEO, citing personal reasons.[30] He was replaced by Gregg Saretsky, a former executive at Canadian Airlines and Alaska Airlines and previously Vice-President of WestJet Vacations and Executive Vice-President of Operations.

In July 2010 WestJet announced service to Santa Clara, Cuba, New Orleans and Grand Cayman bringing the total number of destinations to 71. Service to New Orleans lasted only one season and did not return the next year.

In late 2010 WestJet announced it was wet leasing a Boeing 757 aircraft to expand service between Calgary to Honolulu and Maui and Edmonton to Maui, on a seasonal basis.[31][32]

Also that year, the Canadian Transportation Agency (CTA), an independent administrative tribunal of the Government of Canada that regulates airlines, found WestJet's baggage policies to be unreasonable and/or contrary to the requirements of the Canada Transportation Act and/or the Air Transport Regulations on several different occasions.[33][34][35][36][37][38]

On January 26, 2011, after Air Canada terminated California service, WestJet announced plans to enter service to John Wayne Airport in Orange County, California from Vancouver and Calgary starting May of the year.[39]

In November 2011 WestJet won an auction for time slots at New York's LaGuardia Airport ushering in a return to service to New York.[40] Details of WestJet's scheduled service to LaGuardia were officially announced in January 2012.[41] From 2012 to 2014, WestJet further expanded into the United States by adding Chicago via O'Hare International Airport, Dallas/Fort Worth International Airport, Myrtle Beach International Airport, and New York's John F. Kennedy International Airport.

On November 15, 2013, WestJet announced their first destination in Europe. Seasonal service from St. John's, Newfoundland to Dublin, Ireland, will operate from June to October 2014.[42]

In January 2014, WestJet chartered an Atlas Air Boeing 747-400 to transport stranded passengers and luggage during the 2013 Central and Eastern Canada ice storm. The charter flew from Lester B. Pearson International Airport to Calgary International Airport.[43]

On July 7, 2014, WestJet announced that they were in the "advanced stages of sourcing" four wide-body aircraft that would begin flying by the fall of 2015.[44] These would initially serve on the seasonal Alberta-Hawaii routes when WestJet's service agreement with Thomas Cook Airlines—who currently fly these routes on behalf of WestJet—expires in the spring of 2015. WestJet would take delivery of 4 Boeing 767-300ER's in summer 2015[45] WestJet took delivery of the first of these aircraft on 27 August 2015.[46] [47]

On June 16, 2015, WestJet announced that it will launch service to London's Gatwick Airport starting in the spring of 2016. It will be the carrier's third transatlantic destination after Dublin and Glasgow. The majority of flights to London will use the wide-body Boeing 767-300ER aircraft.[48] On September 15, 2015, WestJet flights to London direct from Edmonton, St. John's, Vancouver, Winnipeg (seasonal) Calgary and Toronto (year-round) went on sale to the public.[49]

WestJet Encore

Main article: WestJet Encore

WestJet Encore is WestJet's subsidiary regional airline, which commenced operations on June 24, 2013, with a fleet of Bombardier Q400 twin-turboprop aircraft.[50]

Destinations

WestJet aircraft at Edmonton International Airport
Further information: WestJet destinations

WestJet and WestJet Encore currently fly to 100 destinations in 20 countries throughout North and Central America, the Caribbean and Europe including 36 cities in Canada and 21 in the United States. WestJet's largest hub in terms of daily departures is Toronto Pearson International Airport, the airline's main connection point in Eastern Canada and Calgary International Airport, the airlines main connection point in western Canada.

WestJet provides the most Canadian flights to Las Vegas and Orlando, offering non-stop routes (some of them seasonal) from eleven Canadian cities to Orlando and twelve to Las Vegas. Since 2008, WestJet is the largest international carrier, by volume of passengers, flying into Las Vegas.[51][52]

WestJet also serves 20 destinations in the Caribbean and seven in Mexico, some on a seasonal basis.

In July 2015, WestJet announced flights to London Gatwick Airport operated by their newly acquired Boeing 767 aircraft, starting Spring 2016.[53]

Largest WestJet Markets by Daily Departures (June 2014)[54][55]
Rank Airport Departures
1 Calgary, Alberta 92
2 Toronto, Ontario 86
3 Edmonton, Alberta 61
4 Vancouver, BC 54
5 Winnipeg, Manitoba 22
6 Kelowna, BC 19
7 Victoria, BC 18
8 Montreal, Quebec 16
9 Halifax, Nova Scotia 15
9 Ottawa, Ontario 15
11 Saskatoon, Saskatchewan 14
12 Regina, Saskatchewan 12

Airline partnerships

In 1999, WestJet was in talks regarding a possible 'feeder' arrangement for Air Canada's network.[56] These talks were apparently discontinued when Air Canada went forward with acquisition of Canadian Airlines the following year.

In 2005, WestJet began a limited interline agreement with Taiwan-based China Airlines, in part to test the company's capability to partner with other carriers.[57]

In August 2006, in a Globe and Mail interview, then-WestJet CEO Sean Durfy stated that WestJet was in talks with Oneworld. Durfy said that, if a deal with Oneworld were reached, it would allow WestJet to maintain its scheduling flexibility;[58] Durfy was later quoted in 2007 saying that a deal for WestJet to join the Oneworld alliance was unlikely.[59] Despite this, WestJet did formalize a deal with Oneworld in November 2008, to partner on sales of travel to corporate and business travelers.[60]

In July 2008 WestJet announced it had signed a memorandum of understanding to build a distribution and codeshare agreement with U.S. based Southwest Airlines. However, in April 2010 WestJet announced that the airline partnership with Southwest Airlines was terminated and in October 2010, WestJet partnered with American Airlines instead.[61]

In 2006 WestJet announced it has been in talks with 70 airlines around the world interested in an interline or codeshare agreement.[62][63][64]

WestJet currently has codeshare agreements with the following airlines:[65]

Fleet

Current fleet

A WestJet Boeing 737-700
A WestJet Boeing 737-600

The WestJet fleet consists of the following aircraft (as of April 2016).[68]

Aircraft In
Service		 Orders Passengers Notes
W Y Total
Boeing 737-600 13 — 12 101 113 To be replaced by 737 MAX 7 and 8
Boeing 737-700 58 — 12 118 130 Under review for replacement
Boeing 737-800 43 6 12 156 168
Boeing 737 MAX 7 — 25 TBA Deliveries from September 2017[69]
Boeing 737 MAX 8 — 40 TBA Deliveries from September 2017[69]
Boeing 767-300ER 4 — 24 238 262
Total 118 72

Fleet strategy

The mainline fleet currently consists exclusively of Boeing aircraft, while wholly owned subsidiary Encore flies Bombardier Dash 8 Q400s. 20 examples were originally ordered with options for up to 25 more. The first two examples were delivered in mid-June 2013.[70] Scheduled passenger service on these aircraft began on 24 June 2013.[71] The first Boeing 737-700 delivery took place in 2001, and the first deliveries of Boeing 737-600 and Boeing 737-800 aircraft began in 2005, with the final 737-600 aircraft delivered in September 2006.

Boeing confirmed on August 2, 2007 that WestJet had placed an order for 23 Boeing 737 Next Generation aircraft. The order was primarily for Boeing 737-700 but with conversion rights to Boeing 737-800s.[72]

WestJet was to be the Boeing launch customer for the winglets on the 737-600, but announced in their second-quarter 2006 results that they were not going to move ahead with those plans. WestJet CEO Clive Beddoe cited the cost and time associated with their installation was not warranted as they are primarily used for short-haul routes. As a result of the abandonment of the program to install winglets on these aircraft, WestJet incurred a one-time charge of approximately $609,000.

In the winter season, WestJet has temporarily wet leased Boeing 757 aircraft to expand service between Alberta and Hawaii. From February through April 2011, a single aircraft was leased from North American Airlines for this purpose;[31][32] in the winter of 2011-12, a single aircraft was leased from Thomas Cook Airlines.[73] For the winter seasons from 2012–15, this has been expanded to two Thomas Cook aircraft.[74][75] In April 2013, it was announced that WestJet would sell 10 of their oldest 737-700s to Southwest Airlines, and purchase 10 737-800s to modernize and increase capacity of their fleet.

In May 2014, CEO Gregg Saretsky announced that WestJet was considering acquiring wide-body aircraft to operate long-haul international routes.[76] By July of the same year, Saretsky confirmed that wide-body service would begin in 2015.[77] In late June 2014, WestJet announced that the widebody aircraft were to be Boeing 767-300ER. They are to acquire four airframes that have been retired from Qantas. The preparation and sale of these aircraft will be finalized by Boeing.

Historical fleet

In early in 2005 it was announced that the Boeing 737-200 fleet would be retired and replaced by newer, more fuel-efficient 737 Next Generation series aircraft. On July 12, 2005, WestJet announced that it had completed the sale of its remaining Boeing 737-200 to Miami-based Apollo Aviation Group.

On January 9, 2006, the last Boeing 737-200 was flown during a fly-by ceremony at the WestJet hangar in Calgary, piloted by WestJet founder Don Bell and was a charter flight from Las Vegas to Calgary.

In 2003 and 2004, WestJet donated two of its 737-200s to post-secondary schools in western Canada, one to the British Columbia Institute of Technology[78] and a second to the Southern Alberta Institute of Technology's Art Smith Aero Centre.[79]

In-flight service

An example of WestJet's in-flight entertainment system.

In 2005, WestJet introduced in-flight entertainment (IFE) from LiveTV on board its 737-700 and -800 fleet. The system utilizes the Bell TV satellite network and channels include Global TV, CTV, CBS, Citytv, Treehouse TV, ABC, NBC, CBC, TSN and a WestJet Channel, which shows a regional map with the aircraft's location, GPS derived altitude and groundspeed.[80] WestJet added LiveTV onto their 737-600 aircraft beginning in the 2007/2008 Winter season.

In 2011 Bell TV suddenly cut their satellite coverage outside Canada, so all new aircraft did not have the LiveTV product installed while the new IFE system was being planned. Instead, WestJet temporarily installed Samsung Tablets with prerecorded TV Shows and Movies during the transition. The LiveTV system will continue to be active until the fleet has been outfitted with the new Panasonic airline entertainment system.

WestJet includes a buy on board meal service with sandwiches, alcoholic beverages and snacks for purchase. In some markets, the sandwiches offered on board are made by local delis in the departure city (such as the Bread Garden in Vancouver, Spolumbo's in Calgary and DiRienzo's in Ottawa).

In December 2013, it was announced that WestJet was in the final negotiation stages of a new in flight entertainment system which will feature WiFi on board its aircraft. By February, 2014, the final plans were released, featuring Panasonic's airline entertainment system. The new IFE includes live streaming TV channels, packaged TV series, movies, magazines, games, USB, 110 volt power outlets and WiFi. The system can be accessed through personal web-enabled devices, or tablets available on board. System installation is set to begin by the end of 2014.[81]

Special Liveries

C-GWSZ (ship #812), a WestJet Boeing 737-800 aircraft wearing a "Care-antee" special livery, photographed in 2011.
The same plane as on the left, now wearing a Fantasia-themed livery promoting Walt Disney World as WestJet's first "Magic Plane", photographed in 2014.
In October 2015, a second WestJet Boeing 737-800, C-GWSV (ship #810) was painted in a special livery promoting Walt Disney World. This "Frozen Plane" features a theme from the movie Frozen.

WestJet's aircraft are painted white except for the lettering on the fuselage, wings and vertical stabilizer, except for special examples as noted below.

The tail is divided roughly into slanted thirds, coloured (from front to back) navy blue, white and teal. This pattern is used on the outside of the blended winglets at the end of the wings while, on the inside, the winglets are painted white with the words WestJet.com in dark blue lettering.

In February 2010 WestJet introduced a special livery on one aircraft, registration C-GWSZ (fleet #812), promoting its customer-service promise, or "Care-antee", in both English and French. This aircraft also featured a new tail design. In 2013 this aircraft underwent another livery change in partnership with Disney, featuring Mickey Mouse from the movie Fantasia. This aircraft is now referred to as the "Magic Plane" in the WestJet fleet. A second aircraft, the "Frozen Plane" (registration C-GWSV, fleet #810) joined the Disney partnership in 2015, this one painted in a Frozen theme with Elsa and Anna on the vertical stabilizer and a similar theme in the cabin.[82] Also in 2015, two aircraft, which are both Boeing 737's, have been painted with teal tartans over the WestJet logo on the tail to celebrate the introduction of service to Glasgow, Scotland.

WestJet Lounges

Beginning in 2006, WestJet began offering paid lounge access in select Canadian airports.[83]

Awards and recognitions

References

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  2. 1 2 "Westjet 2014 Annual Report" (PDF). Westjet. Retrieved September 14, 2015.
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  4. ↑ http://www.westjet.com/guest/en/media-investors/financial-reports.shtml
  5. ↑ Number of full-time equivalent employees.[2]
  6. ↑ "Canadian Low-Cost Carrier Departs From No-Frills Model". Wall Street Journal. 2015-07-28. Retrieved 2015-11-17.
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  66. ↑ http://airlineroute.net/2015/12/22/amws-codeshare-dec15/
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  68. ↑ "Canadian Civil Aircraft Register". Transport Canada. Retrieved 19 April 2016.
  69. 1 2 "WestJet signs a purchase agreement with Boeing for 65 Boeing 737 MAX aircraft". World Airline News. Retrieved 10 August 2015.
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  71. ↑ "WestJet Encore Celebrates Inaugural Q400 Flight from Calgary". Airline Reporter. 2013-06-24. Retrieved 2013-06-24.
  72. ↑ "Boeing Confirms WestJet Order for 23 Next-Generation Boeing 737 Airplanes" (Press release). The Boeing Company. 2007-08-02. Retrieved 2009-02-23.
  73. ↑ "Boeing 757 in WestJet Airlines history". Airfleets.net. Retrieved 17 January 2013.
  74. ↑ "Non-stop flights between Alberta and Hawaii on Thomas Cook Airlines". WestJet. Retrieved 17 January 2013.
  75. ↑ "Boeing 757 Active with WestJet Airlines". Airfleets.net. Retrieved 17 January 2013.
  76. ↑ http://www.calgaryherald.com/business/Update+WestJet+considering+international+service+with+widebody+aircraft/9811841/story.html
  77. ↑ "WestJet plans to fly wide-body planes by fall 2015". 7 July 2014. Retrieved 10 August 2015.
  78. ↑ "WestJet donates 737-200 aircraft to BCIT Aerospace" (Press release). British Columbia Institute of Technology. 2003-10-01. Retrieved 2009-02-23.
  79. ↑ "WestJet Donates Boeing 737-200 Aircraft to SAIT's Art Smith Aero Centre for Training and Technology" (Press release). CCNMatthews. 2004-10-21. Retrieved 2011-03-05.
  80. ↑ "WestJet Launches Complimentary Live In-Flight Television on all of its 737-700 Aircraft" (Press release). Bell Canada Enterprises. 2005-05-18. Retrieved 2009-04-01.
  81. ↑ "New inflight entertainment system and Wi-Fi on WestJet". WestJet Blog. Retrieved 10 August 2015.
  82. ↑ Hounstow, Greg (2015-10-10). "Our second custom-painted aircraft, inspired by Disney’s Frozen". WestJet. Retrieved 2015-10-19.
  83. ↑ "Airport lounges". Westjet.com. Retrieved 2011-03-03.
  84. ↑ "WestJet Tops List of Canada's 10 Most Admired Corporate Cultures" (Press release). CNW Group. 2008-01-16. Retrieved 2009-02-22.
  85. ↑ "Alberta's top 40 places to work". Calgary Herald. 2008-10-18. Retrieved 2009-02-23.
  86. ↑ "WestJet is Canada's preferred airline" (Press release). WestJet. 2009-06-09. Retrieved 2009-06-09.
  87. ↑ "WestJet wins award for Airline Staff Service Excellence North America at 2010 SKYTRAX World Airline Awards". Worldairlineawards.com. Retrieved 2011-03-03.
  88. ↑ "Virgin America is named the Best Low-Cost Airline North America at 2010 SKYTRAX World Airline Awards". Worldairlineawards.com. Retrieved 2011-03-03.

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